Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm am a victim of a scam. The bank has put my account on hold, but they act like I am the scammer. I need to know when my account will be release and if and when can I charge late fees to the bank if I am late paying my bills.

  Business Response

  Date: 04/12/2023

  We have reviewed complaint # ******** submitted by *********************** regarding a restriction on her account. Below is a summary of the issue and resolution:
  
  **************** deposited a check on March 31 in the amount of $1,499.31.  The check was fictitious, and to protect the members account, we restricted the account.  A member of our Fraud Team reached out to **************** to inform her of the restriction.  Unfortunately, **************** was not available,and a message was left.
  
  Our Fraud Team did speak with **************** on April 10.  She was informed that the restriction was placed on her account for her protection.  The account was reviewed, and upon receiving ***************** assurance that the issuer of the fraudulent check does not have any of her account information, the restriction was removed.
  

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoram website will not allow me to make additional principle payments, The only option is to pay interest only. I have made multiple attempts to contact customer service without any support, I cannot even make an over the phone payment. I will occur additional cost due to negligence on Quorams side.

  Business Response

  Date: 03/22/2023

  We have reviewed a complaint # ******** submitted by ******************************* regarding a Home Equity Line of Credit.Below is a summary of the issue and resolution:
  
  In order to make a principal payment to a Quorum HELOC, a member must first pay the billed amount. Once that requirement is satisfied and the payment posts (within two business days), a member will see the option to make a HELOC principal payment in online banking. This information is found in our online knowledge base under How do I make extra payments toward the principal on my loan? ***********************,our *********** Specialist, spoke to ******************** on 03/15/2023 and informed him of the steps of making a principal loan payment online.

• Initial Complaint

  Date:12/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took out and signed a contract for a home equity line of credit on May 27th, 2022. The contract stated my opening interest rate was 4.2% and my interest rate could not increase by more than 2% in a 12 month period. That means prior to May 27th, 2022 my interest cannot be higher than 6.2%. For the last 3 statements my interest rate has been 6.7%. Ive called about **** times about this issue. Each time I get a slightly different answer as to what the issue is. Ive called twice this week. The first call I was told they were seeing in the system that my opening interest rate was 4.7% but he find my contract confirming the 4.2% and said he was sending it to the escalation department and would call me back in 24 hours. My call was not returned. I called again and was told this was a known issue at Quorum but they had no ETA on resolution. I need my interest rate set to 6.2% and a credit for the extra interest Ive paid. At this point ** over paying the loan but the extra payment is going towards the extra interest and not the principal. Which means my principal is not decreasing as fast as it should.

  Business Response

  Date: 01/13/2023

  We have reviewed complaint # ******** for ***********************, and we have determined that our Home Equity Servicer experienced an issue which resulted in the issue described by ******************. We deeply apologize for the inconvenience. This issue is being actively worked on and ****************** will see the adjustment once the resolution has been deployed. We expect to have a resolution shortly.