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Business Profile

Spa

Marlene Weber Spa Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a $200 gift card my husband purchased from me and she very quickly closed her store and did not give a refund despite calling and emailing

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business abruptly closed. I feel bad for owner who I know personally. I would like to be reimbursed for the unused gift card which is $100 or $150. This was purchased as a Christmas gift from my husband ***********************

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11,2023 I had services done at this ******* paid for a package series for Brazilian Wax - 5 sessions totaling $268 I used 1 session on 4/11/23 I have 4 more sessions left I paid for this package in cash and was informed my credit was noted in their internal system so I was Not Issued a gift card for my package I was informed when I book my next session advise the person and my account would be deducted Fine!!!I return from my vacation and receive a call from the salon worker that I book with and she informs ************ has closed I then get soca media feeds that that salon closes abruptly I am seeking the $200 owned me so I can continue with my services elsewhere I uploaded the text message I received from the salon confirming my April 11, 2023 appointment at 9:30 AM

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My children purchased me TWO gift certificates ($240. & $130.) in December ************************** This business ABRUPTLY closed WITHOUT advance notice to long-time customers on Friday, April 28, 213 and employees were notified Sunday, April 23, 2023. All social media accounts were closed/removed immediately. I am seeking advice for what my options are for refunding these funds to either my children who purchased these or me. Thank you, ******************* ************

  • Initial Complaint

    Date:05/05/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business closed with no warning to customers - I purchase a series of pedicures (5 in all) recently for $170 and have three remaining ($102) and I would like a refund. There is no one to speak to - all phones, web sites, social media has been turned off. I had appointments scheduled, etc. and I am sure I am not the only one requiring refunds.See more in recent local article: ***************************************************************************************************** assistance would be appreciated. Thank you.

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Marlene Weber Spa Services is NOT a BBB Accredited Business.

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