We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consignment Clothes

Simplicity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an used gift certificate/card to this store and I went to use it and see the store has now closed. From what I have seen in the papers, customers were not notified and I would like my gift card refunded of $100 which was never used.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a consignor of Simplicity Consignment Shop on Rt 376 in ************ for years. Over these years I have had some issues getting payments from, ******/owner, for items that I consigned that were sold. My consignor number is/was #***. After follow-*** with her I did get my money. However, I just found out that the shop is permanently closed. I was never notified of the closing and have a payout balance of $191.84 for items that were sold. How can I recover my money? On a side note, ****** hasn't been forthcoming of her actions or items that I consigned in the shop. I consigned a pair of vintage **************************** shoes along with numerous vintage clothing items that I never saw in the shop and pretty sure that she sold them online for a lot of money, none of which I ever was paid. Obviously, it's my word against hers. (She's made a lot of money off my items over the years).

    Customer Answer

    Date: 07/20/2023

    Better Business Bureau:

    At this time, I have not been contacted by Simplicity regarding complaint ID ********.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off several items at The Simplicity Consignment Shop In ****************, **** and the shop has now closed due to nonpayment of rent, and I cannot retrieve my items.

  • Initial Complaint

    Date:03/22/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The check that ****** (the owner) gave me for the sold items that I had consigned bounced back which resulted in fees. She has been ignoring me and not responding to my messages.

    Customer Answer

    Date: 04/16/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Simplicity has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items were dropped off at Simplicity Consign for sale in March of 2022. ****** the owner said some items were sold in the Summer of 2022. Check was never received. Followed up in November and was told the check would be put in the mail immediately. As of 3/7/23 no check has been received. She sold some items and never ever sent the money due. Items were dropped off on March 2022. Some were sold Summer of 2022. This is not an isolated case. There are several people according to ****** reviews who have had their merchandise taken from them, sold and never received money (and have never received unsold items back). This is essentially a scam. Attaching other people who have said the same thing happened to them. It looks like BBB contacted her and she didn't reply? Is that all that can be done?

    Customer Answer

    Date: 04/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Simplicity regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had given this company a bag to sell. Once the bag was sold, she gave me a check that bounced back. I had written emails and called multiple times but did not hear back. I showed up at the store and she told me to come back the next day but came up with an excuse every time. As I was driving to the store a different day an "employee" texted me saying the owner was not in the store today but could pay me back the next day. Once I walked in the owner was actually the one texting me pretending to be an employee of hers. We agreed that I would have to come in again the next day to grab my cash. I showed up at the store the next day and the store was closed. She has blocked my number and I can not get in contact with her.

  • Initial Complaint

    Date:03/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** the owner, owes me $870. I was told repeatedly that she just had to go to the bank and she continued telling me that for almost two weeks before she disconnected her phone number. I've tried reaching out on ******** through messages and she hasn't responded to any of them. I've tried calling the store and no one answers. I've tried texting the number that's listed on the simplicity website for texting and no response on that either.

    Customer Answer

    Date: 03/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Simplicity regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a 90 day contract with Simplicity Consign to sell my clothes on June 15, 2022.After the 90 day period, I went online and reviewed my account and saw that I was due $69.90. I then contacted the company by email and asked that a check be cut and mailed to me. I then tried calling and left numerous messages. I then reached out to them by email on Oct 10, Oct 20, and Nov 17. I then received an email saying sorry for the delay and that the check was in the mail. I still havent received my money. I sent another email asking them what happened to my check and still havent received an answer. I went online and started reading reviews where people claim they have been waiting for over a year for their check.

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Simplicity has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

    Simplicity reached out to me and asked how I would like my money sent.

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consigned twice with with Simplicity. First time-requested payment for items sold, as per contract. Did not receive payment. Went to store. Owner proceeded to tell me about her personal problems and said don't worry, you'll get your money. Unprofessional but I did finally receive a check by mail. Second consignment-brought 12 pairs of designer jeans (******, *********** *******, etc). Was given a paper list of items at time of consignment, though items never showed to my online account so I had no way of knowing what was selling. Visited store to inquire about this issue. Owner didn't explain what the problem was but did renew consignment. Also left a pair of worn once leather boots for consignment at that time. Items still were not showing on my online account. I made many attempts to reconcile my account by phone and email without success. If I wanted to donate these items, I could have saved myself a lot of trouble.

    Customer Answer

    Date: 09/26/2022

    Better Business Bureau:

    At this time, I have not been contacted by Simplicity regarding complaint ID ********.

    Sincerely,

    *******************************

Simplicity is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.