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Business Profile

Ferry

Port Jefferson Ferry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my family were taking the ************* Ferry on 12/25/24 out of Port **** to Bridgeport on the 12:15 PM ferry ticket # ******* and return back the same day on the 8:15 PM ferry out of Bridgeport same ticket #. When getting off the ferry in Bridgeport when the crew member was not paying attention in directing the cars getting off the ferry and my SUV was damaged on the front panel of the passenger side of my SUV. One of the crew members wrote an incident and accident report and took a picture of the damage. saying it was their fault, and he gave me ******* ***** card to follow up to file the claim and said she would get back to me with in 72 hours. I have not heard back since and have left several emails. When I called the ferry, they were rude and would not give me her contact information. I did some research and did find her extension on the Board of directors the greater Port Jefferson Chamber of Commerce website and left her phone messages to no avail wanting to rectify the matter.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday 11/24, I took the 4:45pm Ferry from Bridgeport to Port Jefferson. While onboard, a staff member asked me to return to my car to show be I had a flat tire. He said it was caused by a ferry rope holdown which I ran over while boarding. He took pictures, and gave me a business card of their claims person. After docking, I drove off the Ferry with a flat tire. I called AAA or placed my donut on the car and drove home.On Friday 12/1 , I had my local service station order a new tire and place it on the car at a cost of $303.06.I filed a claim via email on 12/6 with a copy of my invoice. On 12/7, ************************* responded stating she would send me a release form by the end of that day. She never did and has not answered any follow-up emails.Here is her info:************************* *********** Manager Tel: ********************* Fax: ************ ***************************

    Customer Answer

    Date: 01/30/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Port Jefferson Ferry has been resolved. On Friday 1/26, I received a check in the full amount for the damage caused to my tire while being loaded onto the Bridgeport to Port Jefferson Ferry.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 7/6/2023 Made ferry reservations online for 6am ,my wife got ill the night before .Called to cancel reservations that night ,[you can't cancel online] no answer . Called when they opened in the morning at 6am .I was told to send an email to customer service .Sent email and was refused a refund or a credit to be used at a later date .See the attached copies of the emails . Thanks ***************************

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Port Jefferson Ferry is NOT a BBB Accredited Business.

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