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Business Profile

Digital Media

The Powerline Group Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by The Powerline Group Inc. regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by The Powerline Group Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered turbo phone through auto forward/power line group on Oct 11/22. Once purchased I immediately realized that it was not what I had expected and requested a refund within a few minutes of ordering. I received an email the same day from ***************************** saying that my refund had been processed and should be credited to my account within 3-5 days.It was not. I continued to to email that I hadnt received my refund and was told a variety excuses problems with their system server and then that a tracer had been placed on my refund and then that my concern had been escalated to a refund supervisor. I also let them know that I was additionally charged the subscription again (4 times in total) I was further told by ******* that she could see in their system that my refund was issued and to give it a few more days. I still didnt get my refund and continued to be charged the monthly subscription fees ranging from $82.18- 82.40 each month from Oct to Jan despite my continued emails. The subscription was finally cancelled in Feb but I still havent received my refund. Im am owed $533.63 from the original purchase (never activated) and monthly subscription fees . I have called many times only to be directed to their website. I have emailed and now just get a system generated message that I will be contacted which never happens! The following is my order number ********* and these are my request numbers ******, ****** and ******. I have my credit card statements showing all charges and all emails stating that refund was on way. I very clearly let them know that I did not activate the product key and that I was continuing to be charged and they blatantly lied and ripped me off! Im requesting my money be refunded - $533.63 CD. Thank you, ***********************

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased software and did not realize they charged a large monthly fee as it was not stated to me. I then asked for a refund on 3/1 and now it is 3/23. At first they said no and referred to the policy, but when I pushed back about the monthly fee they said they would refund and it takes 3-5 business days. Fine, but that passes and no refund. Then they state it was a server error and I would receive the refund. Still nothing. They keep asking me to wait. At this point Im going to my bank to dispute the charge and its disappointing that they keep lying saying Ill get my refund and nothing. I cant call them to work this out and they refuse to call me.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have 8 emails from this business from 12/22/22 to 2/24/23 stating that they will be issuing or have issued me a refund. Some of these emails even state that a tracer has been placed on the refund. I have even been told once that it had already been sent to my bank and it may take a few days for the transaction to go through, which it never did. Never once was I told that I would not be receiving a refund because I activated this product. I dont know how I could have activated it. The whole reason for the refund was because I could not get the product to work, nor could I get any customer representative or technician on the phone to help with the problem. I immediately asked for a refund after realizing this and was surprised when I quickly got a response stating they were sorry and would gladly issue a refund. Now it is almost 3 months later and I am still waiting on the refund that has been promised IN WRITING 8 times!

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 03/13/2023

    We apologize that you are not completely satisfied with the software.  After a manual review, we see that the license key was activated.  For this reason you are not eligible for a refund and the automated responses regarding your refund were not valid.  Going forward, please keep in mind that your software purchase never expires and you are able to use the software at any time with 24/7 customer support.

    Business Response

    Date: 03/15/2023

    We do apologize and can understand your frustration with this situation.  The responses regarding the issuance of your refund were automatic response with manually being reviewed.  We have since correct the automated response.  However, I did perform a manual review of your account and was able to see that the license key was activated.  For this reason we are unable to issue you a refund.  

     

    We will continue to support your purchase.  As you mentioned, you need assistance with getting the program working.  Please contact the support team that you originally submitted your request for further assistance with whatever concerns or issues you are having.

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding The Powerline Group Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

    pologize for the delay in the refund process as there was an issue with our server. Your refund has been processed. Please allow 3-5 business days for the funds to appear in your account. If you do not receive the refund please reach out to me for immediate assistance. Have a wonderful day!Now here on January 7th, 2023 I am filing a dispute with my credit card company and filing this complaint a long with the many others for similar poor business practices and this company scamming others. I wish I had looked into this company prior to having made this purchase.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 16th for $143.86 I contacted for a refund right after the charge and told them it doesn't do what it is suppose to do. So I need a refund in which they state that it went through their system but the cc company states no refund has ever came through my account and they would respond at first but now they won't respond at all to any of my emails and u can't call them all u get us a message stating to contact them through their website and u can't get a hold of anyone. This has been going on since September 16th and I need the cash refunded to me

The Powerline Group Inc. is NOT a BBB Accredited Business.

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