Reviews

Review Details

• Review fromAnthony J

  Date: 05/10/2023

  1 star
  I bought 4 different Pro Rocking Santokus and all had blad defects (chips).I received a faulty Pro prep knife. Zwilling promised to replace it on April 19th if i send the faulty one back. I sent it back but haven't received my replacement knife (#********) nearly a month later and Zwilling isn't answering me. Terrible service and won't likely buy another zwilling product if this is how you get treated.

  Zwilling

  Date: 05/18/2023

  Hello *******. Your warranty replacement order has shipped, and the *** tracking number was emailed to you.

• Review fromColleen K

  Date: 05/08/2023

  1 star
  On March 19th I had placed an order online at Zwilling for a Pro Knife Block set. March 22nd I got the order confirmation but a not that they do not deliver to PO Boxes.So I called March 27th to submit my physical address. The package was already "out for shipping" they said they are unable to give me a *** tracking number so I could contact *** and change my address with ***.So I then "waited" for the package to return back to Zwilling. I called again on April 3rd for a tracking number. I called for an update on April 11th. Again no tracking number available.Called April 21st to cancel and request a refund - spoke to "******"Called April 25th for confirmation on refund as I did not receive any email confirmation Called April 28th --- No update on refund Called May 3rd - Spoke to "Vee" said I would get a call by the end of the day. I did not get a call back Called May 8th Spoke to "***" addressed my refund status. He said again I should be getting a call back by the end of the day for a status update.WORST CUSTOMER SERVICE EVER!!! I will never again purchase any Zwilling products

  Zwilling

  Date: 05/14/2023

  Hello *******. Our records show that your refund was successfully processed on April 25th. We'll escalate to our ****************** for review and will email you to follow up.

  Zwilling

  Date: 05/14/2023

  Hello *******. Our records show that your refund was successfully processed on April 25th. We'll escalate to our ****************** for review and will email you to follow up.

• Review fromSuk yee T

  Date: 04/18/2023

  1 star
  Never buy anything from their web site . I order one set of knife . Waiting over a month .my shipping is pending and keep contact customer service. They says will ship out soon . But still nothing . Contact them over 6 to 7 times . Finally got refund but problems is my order is use 100 gift card +****** usd by PayPal. They only refund PayPal . Then call again ask about it . The answer is please wait ...we will send back to you . Now i still waiting .....where my gift card refund . This company customer services is totally unbelievable.

• Review fromWendy H

  Date: 04/16/2023

  1 star
  This is my first worst return service ever!!! I paid and shipped back return item within 30 days, but lost my tracking receipt. After few weeks later I contacted the service center to check on my return status they replied email with no further action unless I can provide return tracking number.

• Review fromKeren C

  Date: 04/11/2023

  1 star
  False advertisement! Beware of false advertisement on their website. Intentionally misleading customers about the size and quality of their products. **************** wait times are over an hour and the link for order returns (from the order page) does not work! Absolutely terrible customer service! I just want to return the items I purchased and get my FULL amount back, as they intentionally lied about the size of the product! I will NEVER purchase from here again. I would NEVER recommend this website to anyone!

  Zwilling

  Date: 04/26/2023

  We're very sorry to hear about your experience attempting to communicate with us. We are responding to a very high volume of consumers and are doing our best to attend to each of our consumers' needs as quickly as possible. Your refund has been processed. Please allow 5-7 business for the transaction to post to your credit card.

• Review fromArtur A

  Date: 01/09/2023

  1 star
  The worst customer service Ive ever had.I purchased cookware set and it was defective.After returning I got replacement it was defective again.I asked for refund and havent got it yet.

  Zwilling

  Date: 01/18/2023

  Hi ******,We apologize for the delay. Our system shows that you were refunded on January 9th. Please allow **** business days for your credit card to be credited; the refund will be posted in accordance to your banks policies.We sincerely apologize for any inconvenience.Zwilling Consumer Relations

  Zwilling

  Date: 02/14/2023

  Hello ******,I'm so sorry to hear that you're not pleased with your recent cookware set. As promised your Mastercard was refunded on January, 9th, 2023. Please find your reference number below. Should you have any questions, please don't hesitate to email us at ********************************* ***************************************************** ********* ** ***** ********