We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

VitalHealth Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 07/2024 Vital Health Lab charged my Credit Card $47.50 for a product that I ordered and received. On Feb. 26 Vital Health Lab charged my Credit Card $189.95 for a product I did not order and did not receive. On March 08, Apr 07, May 07, June 06, Jul 06, Aug 05, Sep 04, they charged my Credit Card with $34.95 and on Sep 25 and Sep 27 they refunded my Card with $34.95 for products which I did not order or receive. On October 4th, I called and talked to their customer service representative. She checked my account and verified all of the charges except for the $189.95 I was charged on Feb 26. She sid there was no record of that charge in my account. She said the only thing she could do was to refund a new charge of $34.95 that was made on Oct 4th. I only ordered and received products valued at $47.50.

    Business Response

    Date: 10/07/2024

    Dear BBB,We found that this customer had two addresses in our system, so perhaps his products were arriving at his old address and not getting forwarded? In any event, today we cancelled this customer's account and have issued him a refund check. Many thanks.

    Customer Answer

    Date: 10/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    = In your original response to  my complaint you indicated that the supplier said they had two addresses connected to my account.  I only made one order with this company and they delivered the item to my correct address. I have had only one address since 1964. It has been one week since they said they had mailed the check. It doesn't usually take that long for me to receive mail. Maybe they mailed it to the wrong address since that had claimed that they had two different adreses associated with my account.

    Regards,                      

    Business Response

    Date: 10/14/2024

    We mailed the Refund Check to the exact address that appeared on the original BBB Complaint.  We also enclosed a copy of the BBB Complaint with the Refund Check, so when the customer receives it in the mail, he will know what the check is for. We expect that the customer should receive the Refund Check any day now. Thank you.

VitalHealth Lab is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.