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Business Profile

Dating Services

Mate 1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

This profile includes complaints for Mate 1's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mate 1 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mate 1

      334 Cornelia St #354 Plattsburgh, NY 12901

    • Mate 1

      4200 Saint-Laurent Blvd Suite 550 Montreal, QC H2W 2R2

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going to pay for a subscription but my bank card and credit cards decline the first try and they send me a message to make sure I was the person trying to make the purchase. I told them it was me and tried the purchase again they said it declined again which it should not have. which i tried another of my cards same scenario they declined it also. Then I tried to log into the site and they removed me and I can not log in. So now I look at my credit card account and see that they charged my account for the subscription anyway and kick me off the site.

      Business Response

      Date: 04/15/2024

      Dear sir,We apologize that you had this experience.  We have replied in detail to your email you sent on Sunday to our Customer Support team.  Please refer to that email with any questions or concerns, and we will be happy to assist you by further reply or via our toll free number we provided for you in that email.Sincerely,Customer Support Manager

      Customer Answer

      Date: 04/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

      Regards,

      REMOVED

    • Initial Complaint

      Date:05/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company that operates or owns "edate" online service, for dating continues to send solicitating emails to me when I have never been a member, they have been asked to stop many times, sending their matches of people to 2 different emails of mine every day for almost 1 year now and they won't stop. my emails are
      REMOVED@REMOVED.net and REMOVED@REMOVED.net.

      Business Response

      Date: 05/18/2023

      Dear sir, We have received your complaint.  Despite your claim to the contrary, you appear to have been a member of our website not once, but twice - under both of these email addresses.  You made a profile under "REMOVED@REMOVED.net" on 2021-10-28, and we honored your request to the BBB to remove this account on 2022-10-11.  Your other profile was made on 2021-10-16 under "REMOVED@REMOVED.net" and was last logged into just last month, on 2023-04-17.  We have never received any request to remove this second profile, in fact we have received no emails to our support team from either email addresses.  It's always easy to request a profile removal by email or phone to our CS department using our Help/Contact Us page.  We have now removed your second profile as well.  We take all such complaints very seriously, and wish to inform you we have completely and permanently removed this profile from our website. Due to delays in email queues, there is a small possibility that you will receive an additional email from us after your address has been removed.  However, all mail from us should stop within a maximum of 10 days of removal. If you continue to receive email from us after 10 days, please forward the unsolicited email to the attention of the CS Manager at REMOVED@REMOVED.com for immediate follow up. Sincerely, eDate support

      Customer Answer

      Date: 05/24/2023

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

      Regards,

      * REMOVED
       

    • Initial Complaint

      Date:02/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a bad experience with edate or match 1. Whatever it is called now..it won't let me reset my password and delete my profile. The man in question has a history of domestic violence I found out and want off of this dating site.

      Business Response

      Date: 02/07/2023

      Thanks for your feedback and we're very sorry to hear you had this experience.  Upon reviewing your profile, we see that you successfully removed it since you wrote this complaint.  It is no longer visible to other members on the website, it has been removed.  If you have any questions or concerns, please reach out to us directly at REMOVED.  Thank you.

    Mate 1 is NOT a BBB Accredited Business.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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