Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this time, I have been contacted directly by Evergreen Agent LLC regarding complaint ID ********, however my complaint has NOT been resolved because

  They are not willing to refund like the agreement says they will. They are offering to extend the service which is not my first choice so I am stuck with hiring an attorney which will cost about half of the amount being refunded plus the time and stress of dealing with the situation or continue with their service that I or anyone can produce for themselves for $500. I have attempted to talk with them again for about 3 weeks and they are hard to get ahold of.

   

  This "Company" is a very small operation with very little talent that paints this grand picture and gives an offer that they can not deliver.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  y and then they respond by telling me that they will process the refund and get back to me in a week. They have been saying that for over a month and now they have completely cut off communication for over a week now. I am an incredibly easy person to work with and this company has been the worst business I have ever dealt with.

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Evergreen Agent LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***************
  , I do remember this issue". I worked multiple hours with ******* on the phone to fix it to the general working order, but never worked as it was supposed to.Evergreen agent breached the contract by failing to provide technology in "perfect working order" which affected my ability to perform to the satisfaction of Evergreen standards, and I did not receive the technical support the contract obligated them to provide. After following the entire program, and making 0 profit, I found out that they do not want to close the account which inquires 24% APR interest and do not want to reimburse any money.Since I did not make any profit as they guaranteed in the contract, and they breached our contract failing to provide support, even if I finished all their program and I did my best to do the hard work with so much struggle, I would consider a fair resolution to keep their promise to close my account and to reimburse 50% from my expenses.

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Evergreen Agent LLC regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  al Zoom call with Evergreen Agent, during which the program was explained to me. This recording is not only critical for my understanding of the agreement but also serves as evidence of the misrepresentation and misinformation that led to this predicament.It is important to note that I have only utilized one month of advertising and services provided by Evergreen Agent, yet I have paid significantly more than the value of the services rendered. It is deeply troubling and unjustifiable that Evergreen Agent would assert entitlement to $10,000 of my funds, particularly considering the extent to which I have been misled and misinformed.I am not the only one this has happened to as Evergreen staff has revealed to me that others were told and thought the same as I. Instead of holding someone to a contract you mislead them to sign you should probably do the right thing and not demand payment for money you are not entitled to other than the fact you tricked someone into a contract.

  Business Response

  Date: 05/27/2024

  *******, before your enrollment with us was made final, there were several steps. Taking out the loan clearly depicted the terms of the arrangement, including the amounts and what you'd be responsible for. You had to verify your identify, confirm you wanted to accept the terms AND even afterwards signed another contract with us that explained your responsible for the total costs. The reason you were denied a refund was because you didn't meet the terms to qualify. We're happy to work with you to find an alternative resolution and turn this into a win/win. I understand you're in contact with our team and attempting to work something out now.

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 
  
  The business has not made and contact me and therefore has not provided any resolution. Please do not close the ticket. If the business contacts me or tries to provide a resolution I will make it known. 
  Reference number:  21646232
  

  
  

   
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was not given the tools as described in Evergreens response.  Leads were not being integrated into my CRM.  I was not being notified on a consist basis on prospects that showed interest. I had to make due with what was given or the lack thereof, However, the main issue is that the binding contract that I signed was not followed. After review of the contract.  I am requesting a refund for the sponsorship program as stated in the contract. I have also attached an executed copy of the agreement. Per section IV under (a) and (b). After quoting Sections II and IV below there is additional information provided as well.
  
  Section IV Guarantee ..
  Evergreen Agent guarantees Client will earn at least $30,000 in **************** Income (GCI) or close 3 real estate transactions on or before the Programs Official End Date listed in section ?, otherwise a full refund via Clients original payment method will be issued as long as
  they meet all the conditions below* 
  (a) Client must follow all Program And Participation Terms started in section ?
  (b) Client must fulfill all relevant obligations and requirements as outlined in section ?
  (c) It has been at least 5 months from the date this agreement was signed
  (d) A formal cancellation/refund request must be emailed to **********************************
  before the 180th calendar day after this agreement was signed* This criteria was chosen because it was determined to be the reasonable and bare minimum
  actions required by Client to achieve desired results. Without Client fulfilling their responsibilities, Evergreen Agent cannot be held liable.
  Courtesy Extension: If Client does not make $30,000 in GCI or close 3 transactions within the 6 month duration because of a failure to meet conditions (a) and (b) above, Client may continue to work with Evergreen Agent until they make $30,000 or close 3 transactions (whichever comes first) but will no longer be eligible for a refund because of a failure to meet the conditions above in the allotted time frame.
  
  With that lets's refer to Section II.
  Section ?. Deliverables And Services
  
  
  Evergreen Agent War Map Simulation
  (a) We will provide access to our War Map simulation built on ****** Sheets
  (b) The War Map is a tool used to easily identify key targets, actions and projected timelines for Client to achieve specific goals within the program including projections of the day Client will get the first leads, sign the first client and close the first deal
  (c) Client will get access to this during their Onboarding Call Facebook, Instagram, ****** And YouTube Advertising Campaign Management
  (a) We will create, manage, optimize and scale direct response Facebook, Instagram, ****** And/Or YouTube marketing campaigns to hit goals for paid client acquisition
  (b) Provide copywriting for image and video ads including:
  (i) Ad copy
  (ii) Headline copy
  (iii) Hooks and angles for video ads
  
  (c) We will create, edit and enhance all images and videos to ensure we always have fresh new content to test in the campaigns
  (d) We will advertise to one funnel/offer at a time
  
  Evergreen Agent Funnel And Offer Creation
  (a) We will create an offer to be the core focus of the above advertising campaigns (the lack of this is the biggest reason why most agents advertising campaigns fail)
  (b) We will design and build a funnel consisting of a Landing Page or Lead Form, VSL Page and Application Page Evergreen Agent Elevator VSL Creation
  (a) We will handle creation of all aspects of the Elevator VSL, a 3-7 minute Video Sales Letter, including scripting, recording, editing, uploading and management
  (b) This Elevator VSL will be viewed by leads after opt-in to further enhance lead quality Conversion Rate Optimization Services
  
  
  (a) Assist Client by proactively identifying, recommending and implementing strategic changes to funnels, offers, advertising messaging in order to ensure sustainable client
  profitability
  (b) Provide creative and tech CRO implementations on the funnel (if required) as follows:
  (i) Page Load Speed Optimization
  (ii) Landing Page Optimization
  (iii) VSL Page Optimization
  (iv) Application Page Optimization
  (v) Split tests including headlines, button changes, UI design, copywriting, funnel re-design, images
  
  
  Evergreen Agent Tech Setup And Integration
  (a) We will provide all necessary tech to successfully do the work during Clients time in the program at no additional cost except for a CRM and phone system
  (b) If Client has CRM and phone system, we will fully integrate with it as long as it has all the necessary features
  (c) If Client does not have a CRM, phone system or would prefer to use Evergreen Agents, we will handle the full setup and integration, however Client will be responsible for any
  associated costs
  (d) We will provide a full technical audit and live test to ensure tech is setup properly and is in perfect working order Leads, Exclusivity And Phone Number Validation
  (a) Any leads provided will come with a name (first or full), email and phone number.
  (b) Leads provided will never be sold or shared with any other party without your permission
  (c) Real-time notifications of new lead generation will be sent to Client via SMS or mobile app notifications
  (d) There is no accurate way to know whether a phone number entered actually belongs to the lead but custom code will to the funnels landing page to increase valid number
  accuracy and further discourage leads from submitting inaccurate information
  
  Attribution And Reporting
  (a) All marketing campaign data will be tracked via the specific advertising platform where traffic is being ran, as well as HYROS for more detailed tracking of the customer journey and hyper-accuracy
  (b) We will assess marketing performance and make strategic recommendations to ensure
  consistency for Client goal achievement Evergreen Agent Team Building
  (a) Evergreen Agent will provide consulting services and resources to assist Client with
  building and/or expanding a team in their business*
  (b) We will help Client recruit, hire and train an appointment setter to call leads and set appointments on Clients behalf
  (c) After an appointment setter is in place, well help Client recruit and train local agents in Clients area to join Clients team
  (d) Evergreen Agent will oversee the onboarding of new appointment setters and agents into Clients current marketing and sales systems
  *An important part of business is knowing the right things to do in the proper sequence. When working with a Client, we will never guide them in a direction that were less than 100% certain is in their best interest. Even if a Client requests to begin Team Building, it may not be approved because Evergreen Agent does not believe the Client is ready for it. Only when both Client and Evergreen Agent agree that Client is ready for Team Building will it begin.
  
  
  Lifetime License To Our On-Demand Training Platform
  (a) We use a platform called, Skool to host essential training videos that Client will retain lifetime access to*
  (b) These videos do not replace personalized help with our team but rather serve as a resource where Client can improve their skill set and get help on-demand with key areas
  including lead generation, appointment setting and converting appointments to clients
  
  
  Evergreen Agent ******************** And General ********************** consulting on marketing and sales process improvements based upon qualitative and quantitative data analysis
  (b) Assist Client by recommending strategic changes to funnels, offers, advertising campaigns and sales processes in order to ensure sustainable client profitability
  (c) When requested or when necessary, teach Client how to replicate any element of the marketing and sales process themselves
  (d) Monthly strategy calls with your Account Manager
  (e) Client will be assigned a dedicated Account Manager who is their main point of contact throughout the Program to assist with any general support requests and ensure progress is made
  (f) Evergreen Agent will provide support via email ************************************* text message (account managers number will be provided during the Onboarding Call), and
  zoom as needed (both in a 1-on-1 and group setting)
  (g) Evergreen Agents official support hours are 9am-5pm ET, Monday through Friday. Any support request or correspondence received from Client outside of this window will be
  responded to the following business day
  (h) Evergreen Agent will do their best to provide a 24 hour turnaround response time during official support hours but does not guarantee response time
  (i) Evergreen Agent offices are closed during US Federal holidays
  
  
  
  Based on the contract that I signed I have met the obligations under Section IV. Not only have I done that as I have provided emails that reflect because of the technical issues on your end and me not receiving all leads via text and them not being imported into my CRM properly, that evergreen has not met all the terms of the contract agreement as well.  It is my hope that the 12k will be forgiving/paid off. Thanks

  ***************************
  
  
  
  
   
  ments as outlined in section ?Section II covers their responsibilities not clients responsibility and section IV covers the guarantee. So the contract I signed does not address section III which covers clients responsibility, which I met. I requested a refund again and sent them a copy of my signed agreement and waiting to hear back from them. I need a refund of the months I paid Jan-April of 2024 and the remainder of the 12k balance. Based on the agreement I signed I am due a refund.

  Business Response

  Date: 05/27/2024

  You did not follow the program to a T. We reviewed your activity and found that instead of following the program, you completely did your own thing. Despite us mentioning this to you throughout the program, you continued to do it. You do not meet the terms for a refund and will not be giving you one in this case. We are happy to find a way to work out a win/win. Please reach out to ********************************** if you're open to having another conversation to see what we can do.
  

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this time, I have been contacted directly by Evergreen Agent LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

  Evergreen Agent has responded that the amount of $1,724.24 was only for a portion of the sponsorship program and I still owe money even though it was made clear by ***************************** one of the owners in an email that the only amount that I would owe is $1,724.16.

  The email is part of the attached documents.

  I had to put a stop payment on my bank account which cost another $36.00 so they would not be able to deduct any more from my account.  The total now that is due as a refund is $287.36 plus $36.00.

  I have also requested MANY times to close my account but they have not.

   

  *******************************

  e an email from the account manager ***** that requested to set up a time to discuss this on the phone, but I responded that there was nothing to discuss and that I needed a refund of the extra payment that was deducted and my account closed.I have not heard anything after my last email in response to ***********The only thing I want and should receive is $287.36 and my account closed with ********************, LLC

  Business Response

  Date: 01/08/2024

  The total cost for the program was $12,000. This is the EXACT amount listed in your contract as the total program cost. It appears you're confusing the total program cost with your reimbursement for the sponsorship program.

   

  The loan you took out to finance the program was $12,000. We gave you $1,724.16 to cover your first 6 payments on the loan. Payments are being deducted from your account because you've used up all the money we gave you and the remainder of the loan needs to be paid.

   

  We've spoken several times. Your agreement had a guarantee that stated if you met the terms, we would pay off the remaining balance of the loan. Unfortunately, you didn't complete the work of the program and even quit it early. Therefore, you do not qualify for the guarantee and are responsible for paying off the remainder of the loan.

  Business Response

  Date: 01/26/2024

  As I mentioned previously, the agreement you signed was completed BEFORE this email was sent that clearly laid out the terms. Again, he's replying under the assumption that either you would get the results you experienced or you would qualify for the guarantee. He didn't expect you to not fulfill you're end of the bargain. I know you've discussed this with your Account Manager several times but we will honor the original agreement that clearly defines the terms.

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  As I mentioned before, in the attached email it clearly states that the only amount that I am responsible for is $1724.16

  
  

  "Hope you're well! You're actually all set. The $12K is just the standard cost of the program for agents that aren't sponsored. Since youare, the $1,724.16 covers your cost :) It'll be deducted from the amount we sent you in $287.36 increments so you're all good to go."

  Due to my **********s I could not continue to use the program.  I suffer from tremors and ***********  I am retiring from Real Estate.

  
  
  
  ******** *******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You literally NEVER told me the terms for you paying it off. It was not until I heard from another unhappy client that you expected a Friday report and not one of your reps told me that even when U asked three times about your paying it off. I was still told that yes you would do that. You are now losing business since I put out in an agent ******** page all about it and several already told me you tried to hook them and now all agents if in the group know about your scam and have advised me to seek assistance from several agencies who will be doing including but not limited to the board of realtors. You are a very unethical company and your licensed agents are as well. [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 01/08/2024

  *****, we were very clear, specific and concise about the terms of our agreement. Per your agreement, we would pay off the balance of the loan if you didn't get the results you wanted, under the conditions that you met the terms of the guarantee. You didn't qualify for the guarantee and therefore you are responsible for paying off the balance.

  Before you signed up we explained everything to you and then the contract clearly listed out the terms. We're up front about everything. I do see that you mentioned to your Account Manager that you never bothered to read the contract before signing it.

  You hired us to help you with your lead generation and client acquisition for your real estate business. We generated you many leads with online ads and you didn't follow our recommendations for lead management, setting appointments and converting leads, which probably lead to your lack of results.

  We've attempted to work with you on several occasions, each time agreeing to resolve your concerns, but every single time you've refused to take action. If you don't do anything then obviously you won't get any results.

  Per your agreement, you were also responsible for paying your own ad spend for lead generation but when we sent you the bill you refused to pay.

  We hope you have better success in the future but we are not responsible for your lack of action and inability to follow guidelines.