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Business Profile

OBGYN

Garden OB/GYN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Garden OB/GYN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden OB/GYN has 10 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Garden OB/GYN regarding complaint ID ********.

      Sincerely,

      ***** ***
      st had no information and provided the office manager, Cindys, contact information *************). I left multiple messages for ***** on April 21, April 30, and May 2, 2025, but have not received a return call.I am concerned about the billing errors, lack of communication, and the failure to submit claims to my insurance or inform me of required pre-authorizations. I request that the BBB assist in resolving this issue as soon as possible.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Garden OB/GYN regarding complaint ID ********.

      Sincerely,

      ***** *****
      oing. Hope this helps them get their act together and would suggest everyone not to go there.

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      At this time, I have been contacted directly by Garden OB/GYN regarding complaint ID ********, however my complaint has NOT been resolved because:

       I dont know that this will ever be resolved. After a month, I finally got my test results in (after I called the third-party lab directly and had results sent to me, but they are confusing and contradictory. It seems the clinic sent my labs to two different places and misplaced or delayed samples and/or results. And, I have gotten conflicting recommendations from their doctors on what to do. I have just decided to go elsewhere and repeat the process. The clinic did call to try to pressure me to remove a ****** review of them.  

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** *******

      y. She said she could not get answers internally on where my labs had gone or what the delay was and that she planned to escalate to a director. She was not aware how many of the labs and results were **** I do not blame the provider she said she would keep pushing and call me back on Friday for an update of the situation. However, it seems that the practice has either lost my labs or is facing extreme delays. This is emotionally distressing and physically taxing and extremely inappropriate.

    • Initial Complaint

      Date:11/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 9, I scheduled an appt through Zoc doc here says I would be seeing a NP ****** *****. The reason for my visit was to see if I was still dealing with a UTI or a vaginsl infection I was seen by nurse practioner and a intern blood tests were taken however they did not check me in that area I was told results should be 3-5 business days and they would reach out I was not given meds at the time. After a whole month end of Oct after many phone calls and messages to them I got no answer no results they finally call to say I had an infection that should have been treated but they did not ask to recheck me after a month merely says take meds sent to pharmacy. A whole month later. I still never got an email or documentation of my results but yet this place wants to send me a bill. I will not pay for such terrible service. If it was something really bad I had I would sue them

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went for 1 wellness exam, all results normal. Paid $200 one month after that visit for costs not covered by insurance. 2 months later they charged me $55. Then 1 month after that (4 months after my initial appointment) they sent me an additional bill for $68.They are continuing to charge me. The itemized bill has procedures that I have not received. Ive tried to call them 3 times but each time they try to connect my call is dropped.

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/12/24: Went to Garden OB/GYN for annual visit. Lab results were posted to portal on 4/26/24. Did not receive 1st phone call for results until 5/12. 5/12/24: Call said results were ok but had slight infection 5/15/24: Received 2nd phone call telling me I needed further testing and possible biopsy for cancer cells 6/3/24: Go for for additional testing. Prior to testing...I voiced complaint about the office having my results and sitting on them for over a month and when they were suspicious and being verbally told in the first call thst everything was fine except for slight infection in which I received antibiotics. Requested a call with pathology results when they came in. I was assured I would receive one as soon as the results came in.7/8/24: Called to see if results were in. Reception said they had the results and would post to portal. Again they had the results for a week-2 weeks at that point. Requested a call to explain pathology report 10/1/24: To date, no phone call from a medical professional from this establishment. Refused to pay $27.93 outstanding babalnce because service is not complete. I was told to keep calling for results and they will escalate the balance to the next step in the collections process.This medical office does not follow up with patients timely and are rude when you voice a complaint about their sub par handling if people's medical testing/results

    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint for me is that I was never call explaining my lab results, the ** never call me to talk about my lab results, I kept calling nobody call me back so I am very disappointed with this clinic. I will not be going back there again. Every time I would call there answer was we call you back and never did. So I could liberty to keep calling no reply call back I go frustrated stop trying to reach out to Garden OB Gyn. My visit was 7/16/2024.

    Garden OB/GYN is NOT a BBB Accredited Business.

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