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Business Profile

Heating and Air Conditioning

General Utilities, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for General Utilities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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General Utilities, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Will Never Recommend or Use this Company Again! *** lack of empathy and proper **************** skills disgusts me! I purchased my home 6 years ago and was referred to this company by the family of the previous owners. I chose this company based on that recommendation, instead of using ********, whom I previously had at my prior address. My boiler, purchased from General, caught fire the day before Christmas **** *** COLDEST Day of the ***** Thank God my Entire Home wasn't affected, but for Christmas and New Years, my family and I had No Heat or Hot water. And to make matters worse, we all got sick, including my mother, who is a senior. ** the prior owners purchased the boiler before I moved in 6 years ago (Within the 10 year warranty), they did Not honor the warranty. So they expected me to purchase a new boiler for over $12k, I needed time to think and process this with the cost of oil increasing. Long story short, they charged me $600 for canceling my contract although, I only had 1 month left on it and it caught fire. *** Customer ************* ***** was very Rude and Condescending when I asked for the fee to be pro-rated or consider the years of service this home had with the company. ***y showed no compassion and no empathy, I am extremely disappointed. This home serviced that company for over 60 years, and I was a loyal customer for the last 6 years, for them to not show me family and I respect or look at the outstanding circumstances is outrageous.

    General Utilities, Inc. is NOT a BBB Accredited Business.

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