Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fair Rate Movers LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFair Rate Movers LLC

    Moving and Storage Companies
    Revoked BBB accredited business

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Fair Rate Movers LLC had not obtained a necessary license from U.S. Department of Transportation. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.dot.gov/ - 2023664000

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This is a moving and storage company.

    Business Details

    Location of This Business
    390 Piermont Ave, Piermont, NY 10968-1216
    BBB File Opened:
    11/8/2017
    Years in Business:
    7
    Business Started:
    11/29/2016
    Business Incorporated:
    11/29/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Jessica Concepcion, Owner
    Contact Information

    Principal

    • Ms. Jessica Concepcion, Owner

    Customer Contact

    • Ms. Jessica Concepcion, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I made an agreement with Allstate Movers that I would pay $14000 to move my household from AZ to WI. They later raised the rate to $17500. I paid them $8011 as a down-payment. Fair Rate Movers came into the picture when they called to say they would come on the agreed upon day, Feb 14, 2022, but they said they would like two days to get the job done. I suggested they could come the afternoon before, Feb 13. Instead they came in the morning while I was not home, and began loading my possessions into a rented Uhaul truck. When I arrived home, they told me they were raising the rate about $5000 because they said I had more stuff than they were told. They wanted me to sign a many page document saying I had more boxes than my daughter-in-law and I counted, and I didn't approve of the increase in price. They continued to load my things, taking one truck away and bringing it back either emptied or a different one. They were very rude and intimidating and left items behind that were difficult for us to deal with. I tried calling Allstate to find out if this was a legitimate company, but they did not answer. I didn't pay them. They drove away with my things and when I called to know what was going on they said they wouldn't deliver until I paid half of the increased amount, $14555.66. My bank in AZ refused, my bank in WI reluctantly wired money to these people, making sure to call first and talk with ***. He was a smooth talker and assured us we would get our stuff within 21 days. Now, it is seldom that I can reach anyone at the phone number on the receipt, ************. I called the police on April 1, and that evening *** called to say they would bring my possessions in 5 days. The call turned ugly, however, and at the end he threatened that he may never deliver and that I had dimentia. My daughter tried calling repeatedly, hearing a click and no answering machine. My son tried calling and someone told him it would come in 5 days. It is April 5 today.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    S. S.

    1 star

    09/19/2021

    If I could give Fair Rate Movers zero stars I would. They moved us via a broker from VA to AZ. It took them 2 months to get us our things. Upon arrival we had several items missing, stolen, and severely damaged. Other people's belongings were attempted to be delivered to us which means they probably gave some our things to others. The movers refused to reassemble our beds/furniture, they dumped it all and left. They also asked for a money order upon arrival or they won't give us or things which is shady in itself. Everything the other reviewers posted is the exact same thing we experienced. The manager at Fair Rate whose name is *** called me the next day and send he'd be sending someone that afternoon to repair the damaged furniture and assemble the beds. I never heard back from him. He stopped responding to my emails, calls, and text messages. I'll be hiring a lawyer and we filed a police report for stolen goods.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.