Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am with the direct sales company and the last time I got a sale was approximately 3 months ago out of the blue I got a sale this week and I've received a commission of $79.15. since I'm on public assistance this was such a huge blessing for me because I had two outstanding bills that I needed to pay with this money but when I logged into my account there was 42 transactions of $2 fees and other fees taken out of my account totaling over 42 fees taken out of my money which left me with $13 and $0.12. this is ridiculous you try to call customer service and there is nobody there to answer your call or to try to help you with your problem so my only other alternative to have my friend who is a lawyer handle this. I understand fees are laid out in the website and that I agree to them when I signed up to get my account and my card but I don't use my card I had no money in my account to be able to use my card how is it that you're able to take 42 different sets of fees ranging from $2 to $5 to I don't even remember what the other fees were but none of this makes sense I know that $2 fee is if your card is declined but I don't use my card why would I use my card when I know that there is no money on there I want this money back or I am going to go and seek legal counsel to obtain my money. Since I'm on public assistance I can get a free lawyer or I can have my friend who is a lawyer do this but I will get my money back. This company is a scam and I don't understand why direct sales companies want to do business this way we make very little money as it is and the only one making money is the scam of a company called pay quicker they need to be shut down or reported to the government agency that handles this kind of thing maybe that's what I need to do.

  

  Business Response

  Date: 10/03/2024

  The decline fee, along with all other applicable fees, is outlined in the cardholder agreement and fee schedule provided to all cardholders. We do see multiple declines on the account from various merchants. Per our policy, we refund these fees as a one time courtesy when customers contact us directly.After reviewing our records, we were unable to find any contact attempts via phone, chat, or email regarding these declines. Our customer support hours for phone inquiries are Monday through Friday, 8:00 AM - 7:00 PM EST.If the customer does not recognize these declined transactions or the merchants associated with them, it is imperative that we close the card and issue a new one to prevent any further unauthorized transactions. Here’s how to avoid decline fees in the account in the future:   - Check the account balance online before making purchases. This is a prepaid debit card and purchases must be processed for the available balance or less. If you do not have an available balance to cover a purchase, the transaction will decline with a fee.- Avoid enrolling, registering, or saving your card details with merchants that have a membership, subscriptions, or recurring billing contracts. If you do not have an available balance on these automatic debit days and the merchant runs the card, your transaction(s) will decline with a decline fee. We have refunded the recent decline fees to this accountholder.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but a scam I have no choice but to get my son from my 1099 job I work for Working Solutions and they turned around and put my money on this card and do you know that if you use it as a gas pump and you can have $10,000 in there and they won't let you use it at the gas pump it'll declined it and charge you $2 then every time you use your cards then if they decline your card or if you used it without your PIN without telling you they charge you $2 I have $100 in service fees from Quick Care and I've only been working for 2 months what kind of s*** is this I have screenshot after screenshot after screenshot of the illegal practices from this company and they do not let you do not let you transfer your money out of there account it's a scam they're screwing everybody and all you have to do is look at all the other complaints that are sitting here I'm not done with this one this is complaint number one then I'm going to sue you for three times the amount do you understand me what the hell is with these $2 charges the 59 Cent charges but I'm using my card on a daily basis you got thousands of dollars of my money thousands of dollars of money and you're going to decline me at the gas station at at 20° outside so I have to walk inside Inside and pay again and guess what not only did I get a $2 charge for you denying my card at a gas pump you charge me 59 cents for using it inside the store when they didn't require a pin so now I paid $2.59 to use my card for $20 in gas this is been going on for a month I am no other way to use my money and you guys are taking $2 59 cents $2.59 added up to over 500 dollars period and I've only been paid four times I want my money back or the government needs to shut you down because you are a scam and you're using people and taking advantage of people's money that we work hard for and then you don't give us any way to contact you how do you like that take a look at their app how generic is that app you try to call him you can't call him they don't call you back they got your money you're not going to talk to you because you're going to keep charging you fees $2 to go to the store to buy $4 gallon of milk now it cost me $6.59 extra This is outrageous this is railroading up this is a scam this is taking advantage of people that go to work look at their service fees oh I'm not done I'm calling the FCC I'm calling everybody I'm going to make everybody know about this piece of **** company that steals money from single mothers that work on a daily basis and every time you use your card to buy milk for your baby or put gas in the car they charge you $2.59 and you have no choice but to do it now that is wrong I don't have a choice

  

  Business Response

  Date: 10/27/2023

  All fees are disclosed in the fee agreement on the account and agreed to upon account registration.  As disclosed in several places, listed on the card mailer and in the FAQ’s available on our website, due to pre-authorization restrictions, the card cannot be used at the gas pump. Simply walk inside to prepay instead of paying/swiping at the pump. There are fees for declined transactions and to use the card as debit with the PIN. To avoid these fees, use the card as Credit and always check the available balance. All fees that were charged on this account, a total of $14.49, have been refunded.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company switched to payquicker last month. I received three payments last month with no problem.
  
  This month my pay is stuck as "Pending" and I can't get it released. Payquicker keeps referring me to my company, but they have already sent the funds through and given payment authorization, so there's nothing more they can do.
  
  Support takes forever to get through to and then they do nothing to resolve the problem. I've tried chat, email, and phone.

  

  Business Response

  Date: 02/10/2023

  This has been resolved now, the funds have posted to the customer account and transferred via automatic ACH to the bank account on file.  The funds should be deposited in the bank account now.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2022 my company ****** ********* enter an agreement with PayQuicker. ****** ********* paid $4,000 for One Time Setup Fee. ****** ********* was only required to pay 50% of the setup fee however paid the full amount. The contract states that if declined the initial 50% of the setup fee is non-refundable. I have 2 issues. The first issue is they declined my company with false accusations that I would be crowd funding. It is impossible to crowd fund if the only way for money to be paid out is if a product is sold. They have no process of appealing their decision they simply just keep your money. After they took my money they even refused to keep their part of the contract by refunding my 50%. I had to get a lawyer and after a letter from my attorney threatening them they did refund $2,0000 of my money. This is an extremely poor way to conduct business. Have a process that can decline people for false reasons then take their money. I want the remaining balance of my setup feel returned

  

  Business Response

  Date: 01/27/2023

  This is an
  unfortunate situation where ****** ********* was declined services because they
  could not pass bank approvals which are final. Our set up fee structure and
  approval policies are clearly outlined to our clients up front, including the
  requirement of bank approval to move forward and the risk of rejection by the
  bank.  We have fully refunded ****** ********* per the contract they
  signed and this has been resolved.

  Customer Answer

  Date: 02/07/2023

  PayQuicker declined my company by falsely accusing me of crowd funding.  I got approved with absolutely no issue from all other companies except PayQuicker.  If PayQuicker would have thoroughly looked at my company they would have understood that my companies pays no money out except a product was sold.  It is impossible to crowd fund if you are selling a product and paying commissions.

  

  Business Response

  Date: 02/08/2023

  Response taken by phone:  Per our contract the bank has final say for whatever reason.  We returned 50 % of the setup fee per the contract.