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Business Profile

Storage Units

GenX Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GenX Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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GenX Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a reservation for a $200.00 "Student Special" on this Storage Units Website. I paid the $200.00 via Paypal which was removed from my account. I received a receipt and no further communication. I called the number and was taken to a call center that said they could not find the reservation under my name or email. The took my information to "give to management" but could not tell me when I would get a return call or who would call. Never got a call. Tried again - same response. Sent 2 emails - no response.

      I believe this is a scam. I ideally would like to get a refund but at minimum this website needs to come down so no one else is scammed.

      Business Response

      Date: 05/07/2025

      The tenant was refunded on 5/7/2025 in the amount of 200$.  We got buried with our student summer storage and didn't get to issuing the refund until now.  Aside from that we have a new remote management system that complicated the process.

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

       I just wanted to give you an update that the, refund did actually hit my account so I am all set. So thank you very much for your help with this. I really appreciate it.
      Regards,

      **** *********
       

    GenX Storage is NOT a BBB Accredited Business.

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