Complaints

This profile includes complaints for Nye Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nye Automotive Group, Inc.

  1479 Genesee St Oneida, NY 13421-2728

• 

  Nye Automotive Group, Inc.

  1441 Genesee St Oneida, NY 13421-2728

• 

  Nye Automotive Group, Inc.

  1421 Genesee St Oneida, NY 13421-2728

• 

  Nye Automotive Group, Inc.

  553 Upper Lenox Ave Oneida, NY 13421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle from them back on November 13, 2024. Within a week after purchase we noticed a rattle in the front end and then the engine light and maintenance light started coming on. There were about four separate codes the vehicle showed. They brought it in and stated that there was a TSB and did a reprogram which took them a day, it took a month to get it in on 12/18 since they were booked up. Within the week after the reprogram the lights came on again and there were new codes present, they brought it back in on 12/26 and had it for a week and said there was a bad connector that they found and replaced and we got the vehicle back 1/3. Within the following week the lights came back on again and the vehicle returned to the shop on 1/15 where they said they replaced the wiring harness. I went to pick up the vehicle on 1/20 and as I started to leave the parking lot the lights came on again so I left it. They called the next day saying they brought it in and said it was just the front collision sensor because the front end was covered in ice. This was ridiculous because how could it have been covered if it had come out of the shop the day before and parked and not driven, I know the difference between the engine light and a warning message about the sensors. I believe all they did was clear the codes hoping the lights would stay off. Well they came on again a few days later and the vehicle went back into the shop on 1/27 and is still there. The experience with this dealership has been horrible. They have been terrible with communication, we have been out a second vehicle all this time and they won't provide any sort of loaner, and they can not fix the vehicle. We are seeking a buy back from the NYS AG under lemon law and are looking for help in resolving this matter in a timely manner.

  Business Response

  Date: 02/26/2025

  We have contacted Ford and requested a Ford Field Engineer come out and look at the vehicle.  The issue is not a drivability concern nor is it a safety concern.  We informed Mr. ****** that he can take his vehicle until the Ford Field Engineer is available but he refused.  There is no need for a loaner however I have authorized one at this point if they absolutely feel they want one.  The Ford Field Engineer for our area is on Paternity Leave, (out of our control), we have requested a different one however Ford doesn't have any available at this time.  We are in no way going to be able to offer any type of vehicle buy back with this customer as we are waiting on Ford's engineer to look at the situation.  This has been escalated to Ford.  We have made multiple repairs to address what our technicians "thought" was the concern but we were wrong.  These aren't just simple plug and play repairs, it's an electrical issue that we need the proper computer from Ford to assess the repair needed.  When the Ford Engineer brings his vehicle responder that records what is going on with the vehicle we can better assess the repair needed and fix your vehicle.  Again, I stress, this isn't a safety or drivability concern, it's a dashboard light with a particular code that we are addressing.  If you are seeking a Lemon Law buyback, you have that choice to secure legal council and take that route however the vehicle hasn't met the requirements for a lemon law buyback at this time.  We will continue to update Mr. ****** as we get more information from Ford.  Thank you.   

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  First I will respond to the terms of employment, we did not address this issue as we thought it did not have any bearing on the matter. As far as the supposed “termination” I had found a job that I could make more money at and gave my two week resignation in to the general manager of the store. The director elected not to take my two weeks and  said I could leave that day and I started my new job a few days later. Since that time I have received all paperwork from the company all of which states that I resigned and does not state that I was terminated. I can provide copies if necessary. Second I will address the idea of buyers remorse. My family bought two other vehicles within that same month and we are not trying to return either of those two vehicles and there is no buyers remorse for those two other vehicles. The only remorse we feel in this situation is that we actually do love this vehicle but it has a major issue and this company is unable to fix it or give us any reassurance that it will not happen again. Lastly I will address the idea of our “mysterious claims”. We have photos of codes and the lights on the dash. We have copies of all RO’s and text conversations and email conversations all acknowledging that there is an issue with the vehicle and they can not figure it out. I can provide copies of everything as we have kept it all. If there is nothing wrong with the vehicle why have they acknowledged there is an issue. If there is nothing wrong with the vehicle why did they try a reprogram, why did they replace a connector, why did they replace the wiring harness. Why have they told us that they cleared the codes hoping it stays off.  Nothing has fixed the vehicle. We have not been returning their calls because as we stated in numerous emails that we want all communication by text or email so we have a record of everything. We had no communication with them about what they did or was doing with the last “attempt”. We dropped the vehicle off 1/27/25 and were only told that they were trying to get a monitor from ford to hook up to the vehicle and the vehicle sat and did not move. We drove by the lot and saw it sitting and have pictures of it covered in snow and being plowed around. They did nothing and did not contact us at all. It was not until we sent in this complaint did they start to try to call us. We did not just leave the vehicle there and refuse to pick it up. We have since picked it up with nothing having been done to it. Just waiting till the lights come back on again and the transmission to shift oddly and lose power once again. We are very upset with this situation as this vehicle was supposed to go to our soon to be college age kids for them to commute to school. As stated before we do not feel the vehicle is safe and for this company to try and turn this into a disgruntled ex employee situation is laughable and frustrating. 
  
  
  Regards,
  
  
  
  ********* *****-******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/07/2025

  Unfortunately there is nothing more we can do for you.  Service will assist you with any future issues with your vehicle as you see fit.  You can always choose to take your vehicle to another location for repairs.  The vehicle has been driven over 25 miles by my Service Director and Service Manager, both of whom found zero issues.  We offered to have the Ford Field Engineer hook up a specialized computer that reads everything as you drive it but you are not agreeing to that which is what needs to be done before anything can be diagnosed.  The Explorer you purchased is actually a very nice vehicle.  If buyers remorse isn't the issue then I am unsure what the issue is?  Maybe the extremely high interest rate your credit was able to get you is the concern, I don't know.  Again, for whatever reason you want to return the vehicle, we cannot take the vehicle back.  As far as I am concerned this conversation is done.  We will not be responding further to this complaint.  Have a good day. 

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I agreed to purchase a 2024 ***** ********* 2500 on May 28th. We picked the vehicle up on May 31st. The cost of the vehicle was $70,416.18. We overpaid $500 with a cashiers check ($70,916.18). NYE subtracted the amount we owed for registration ($153) from this balance and agreed to send us a check for the remaining $347. I have called multiple times in the 3-4 weeks following questioning when we should be getting our reimbursement when the original promise was a few days later. I spoke to the finance manager on 6/20 and he relayed that there was a misunderstanding and they thought we already received the check and that they were sending one out immediately. The check arrived on 6/24. However the amount was not correct. The check was written for $296.50. I called and left 2 voicemails on the 24th for Dan and Mike and neither returned my call. I called again on 6/25 and spoke to Mike who said he would call me back. This has not happened. I would like the remaining balance that was due to us. I have a photo of the receipt signed by Dan B****** with all the information paid and owed to us. As well as a photo of the incorrect check sent to us. We have not cashed it.

  Business Response

  Date: 07/12/2024

  This was a mistake on my teams part.  I have no problem refunding the additional monies.  I am not sure why it wasn't properly done to begin with.  We will gladly send a check out with the remaining balance.  I will have my Sales Director, Nick D****** reach out to get this handled ASAP.  Again, I apologize for my teams mistake and then the follow-up accounting error.  We are not perfect by any stretch and I am sorry.  

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN FIGHTING WITH NYE JEEP IN ONEIDA NY FOR GOING ON ALMOST A YEAR NOW FOR THE BALANCE OF MY EXTENDED WARRANTY I HAD ON A VEHICLE I PURCHASED AT NY JAN 2021. I TRADED THE VEHICLE TO ANOTHER DEALERSHIP JUNE OF 2023. SAFEGUARD SENT ME THEIR PERCENTAGE OF THE WARRANTY (VERY SMALL AMT) TELLING ME THE MAJORITY OF THIS NEEDS TO BE PAID BY NYE BECAUSE THEY NO LONGER DO BUSINESS WITH NYE SINCE THEY ARE NO LONGER IN BUSINESS. NOBODY HAS HELPED ME AT NYE IN ONEIDA AND I AM OWED THE DIFFERENCE AND WANT THIS HANDLED ASAP. AAGIN, THIS IS A FIGHT IVE BEEN GOING AROUND AND AROUND ON FOR ALMOST A YEAR!

  Business Response

  Date: 05/14/2024

  The Nye Automotive Group, Inc. has been dissolved as the company was purchased by new ownership.  The previous ownership had the company for over 50 years, owned by Mr. William Nye.  When the Atlantic Coast Automotive Group purchased the Nye Automotive Group in May 2022, they did not assume any liabilities with the company.  The previous owner is required to handle all cancellations under his ownership after the sale.  We have explained this to  Mrs. ***** but she doesn't want to accept it.  We are not operating under the Nye Automotive Group, Inc. and unfortunately we do not have any  contact information to find the previous ownership. This is not our fault and to continuously harass us via phone calls, emails and everything else you can do is just not fair as we have informed you time and time again of this situation.  You are making us out to be the bad guys and we are not.  We are not under any contract to reimburse any vendor or customer that Mr. Nye has not made whole.  Your gripe should be with Mr. Nye.  You are more than able to file a small claims suit against him for the difference in which case you would probably win.  I wish you the best with your efforts and I am sorry that we cannot assist you with getting any monies owed to you.  

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My current vehicle is a 2020 Toyota RAV4. I purchased it 12/02/23 at Nye Toyota. I was told by the salesman that it had new brakes and rotors with the car in which I believe them. 01/03/2024 I brought it in due to feeling pulsating when I hit my brakes. I was told that the pins have seized due to it sitting on the lot and it caused uneven brake wear and that they were in fact not new brakes and rotors like I was told. They honored it and fixed it which was very much appreciated and was told it’s something that’s typically not under warranty. Then 02/07/24 rolls around and I brought it in because (video proof) of my hvac screen not working. And due to my car still being within the 90 days I thought it should be honored as well due to it being so soon for anything to go wrong with the car once again even if it’s not under the typical warranty they do. They told me it was my blower assembly/servo motor that was bad and quoted me $4,067.18. The mechanics said it looked like something had dropped in there and that there was no signs of rodent damage or debris, which they are the only ones who have ever worked on the car. They had also said that they never typically check for this problem due to it being something that is rare especially with my car at that time having 24,510 miles and for it being so new. I feel as if that this problem could’ve lied dormant and had not popped a code until 02/07/24. Then was not checked when the car was given to me. I believe Nye Toyota should cover the costs it takes to fix it due to it being something they have never checked prior/are the only ones who have worked on it that could cause something to drop down inside and considering it’s within 90 days of me having the car and have had this many issues with it so far. Thank you for taking the time to read this message.

  Business Response

  Date: 02/12/2024

  Unfortunately things can absolutely happen to a vehicle after a customer takes delivery, especially on used vehicles.  We do offer extended service contracts to every customer which the buyer did not take advantage of.  I am glad that we replaced the brakes on the vehicle at no additional cost to the customer.  We are unfortunately not in the position to repair the vehicle beyond what we have already done.  What I am prepared to do is offer to take the vehicle in on trade for a different vehicle we have in our organization.  You paid $25,186 for the vehicle which I will absolutely give you 100% of that plus an additional $1,000 for your trade vehicle, so you will receive $26,186 trade allowance towards the purchase of a new or pre-owned vehicle in our company.  If this is acceptable, please reach out to our sales staff to begin this process.  You will be required to bring us the NYS title when you receive it after you trade the vehicle back in.  Again, I am sorry that this unfortunate situation has occurred.  There is no way anyone could know that this vehicle had these issues as they are truly very rare and our service team would have no way of knowing this was an issue prior to the sale.  This may have happened during your first few months of ownership, we just don't know so we will do what's right by the customer.  Thank you.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21 2022 I purchased a 2023 Grand Cherokee from Nye Automotive Group in Oneida, NY. We purchased warranty insurance on the car for $1928. We also purchased $4076.00 of insurance for appearance protection , Tire insurance, Lo Jack theft insurance, ding dent ins. In August of 2023 we traded the car in on a 2022 Cherokee. We asked for a refund on the insurance products {we made no claims on any of them}. We were told that the refund had to come from the insurance company and it would take 6-8 weeks. We were also told we would get most of the money back because we didn't use it. So we went ahead with purchasing the 2022 Jeep Cherokee with warranty ins, and paint protection, ding dent ins the whole insurance package. The warranty ins on the 2022 Cherokee cost $1985.00 and the after market ins package cost$4597.00. We do not want any of this insurance so we canceled it. We have received a token refund of $2500 on both of the warranty insurances and have been told that they can't refund any money on the 5 year after market insurance on either car. We want a complete refund of$6004.00 on the Grand Cherokee 2023 and a complete refund of $6582 on the Cherokee 2022. We were told no . This dispute has been going on since August 2023. We were pressured to purchase these additional insurances being led to believe that they were advantageous for people of our age [75] and circumstances. The Mandatory video described the hazards of not purchasing this coverage.

  Business Response

  Date: 11/28/2023

  *******, you literally just got off the phone with my Sales Director who explained to you all the refunds that you are eligible for.  Unfortunately the Paint Protection, Lojack and VIN Etch are all added to the vehicles before the sale of the vehicle and are sold with the vehicle.  These are not cancelable products which you were informed of.  As for the other insurance products, yes, some are cancellable, some are not, if they are cancelled within a certain time frame you may be eligible for a full refund or pro-rated refund.  He was going to get back to you with a full explanation of any outstanding cancellations that you are owed.  We certainly do not take advantage of elderly folks as you have insinuated in your response.  And Nick was very cordial and polite with you on the call 10 minutes ago.  We offer valuable protection for all of our customers.  If you choose to purchase it or not purchase it, that is not on my team here at Nye, that is on you.  We have everything fully disclosed to you at the time of vehicle delivery so please don't make this out to be a negative against my team as they are doing their job.  Nick will be in touch with you, as he said he would, once he gathers all the information.  You didn't give him any time to actually dig into your situation before taking this route which is unfortunate.  Have a wonderful holiday season.  Thank you.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not standing behind the vehicle and its been in the shop 4 times since i've owned it 04/2023 it still has alot of issues and they want me to pay for diagnostic test every time i take it in and the problem is never resolved

  Business Response

  Date: 11/14/2023

  You purchased a 2018 Used vehicle, **** with  64,000 miles on the vehicle.  At the time of sale the vehicle met all expectations, passed the NYS Inspection and you took delivery of the vehicle.  The NYS Lemon Law time frame has passed and you now own a vehicle.  We had to finance you through ****** ********** which you purchased their vehicle service agreement on the vehicle which covers certain mechanical parts.  Unfortunately the vehicle is now your responsibility and we have no other options to assist you.  If you wish to trade the vehicle in we can certainly look at those options but there is no option to return the vehicle.  You may contact your sales associate at the **** store to look at trading options that may be available to you.  Thank you.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchased new I bought the paint protection plan , 7 years, took the truck to the dealer had the body shop look at the paint blister and was told they would file the claim. A few days later was told claim was denied. Returned to the dealer for an explanation and was told if I took a microscope I would see stone chips and that was the reason for the denial, I didn’t have a microscope with me nor did the general manager. I was offered my money back which insures me the warranty was worthless. My family has been a long time customer of Nye Ford but since the Nye family doesn’t own it any longer things have definitely gone down hill

  Business Response

  Date: 11/02/2022

  I am sorry Mr. ******* chooses to file a BBB complaint 3 months after coming in to discuss this matter with the General Manager. First, Mr. ******* was given the proper information as to our process to file a claim upon purchasing the coverage.  Mr. ******* DID NOT purchase any rust proofing on his vehicle.  He only purchased Paint Protection and Undercoating.  Both of these products DO NOT cover any form of rust other than surface rust, which can be buffed out with a chemical.  Surface rust is similar to a water stain rust spot on a vehicle, not actual delamination and/or rust through on your vehicle.  I explained this to Mr. ******* but all he wanted to do was inform me that the salesman told him otherwise and that he wanted his vehicle panels repaired.  After looking at the vehicle in person it was determined that these were stone chips, not surface rust.  Mr. ******* didn't want to hear that and insisted to have his vehicle repaired.  I offered Mr. ******* ALL OF HIS MONEY BACK ($799.00) as a Goodwill gesture if my Salesman may have said otherwise.  Mr. ******* said, "No, you can keep your money!" and left.  I will do the right thing by the customer every time but a $2,500 repair that isn't a covered item I cannot authorize.  My team is trained to offer the full protection package, which Mr. ******* declined.  Mr. ******* signed the agreement with everything stated on page 2 of what is and isn't covered.  (See attached)  WARRANTY- ENVIRONMENTAL PAINT PROTECTION and WARRANTY EXCLUSIONS- EXTERIOR.  These 2 sections state very clearly what is and isn't covered.  Mr. *******'s vehicle had damage that would never be covered by any of our agreements.  And as for being under new ownership, yes, we are and the new ownership is the same team that's been here for 10 years, servicing our customers, well, that would be me and my team.  So I find it insulting that Mr. ******* would try to assert his vehicle not being covered to new ownership, that is certainly an easy way out of admitting guilt and understanding what he purchased.  Mr. *******'s signature is on the contract with all the agreements listed.  I am sorry he feels the need to go to this extreem to hurt a local business that employs hundreds of people and families.  After all that, I would still be willing to refund Mr. ******* the $799.00 as a goodwill gesture because I do believe in forgiveness. If you would like a full refund, please reach out to me and we can discuss.  I hope you have a good day sir. 

  Business Response

  Date: 11/08/2022

  Mr.
  ******* purchased a new 2016 Ford ****** 
  He also purchased only Paint Protection and Undercoating which is only a
  part of the Environmental Protection Package offered at Nye.  Mr. ******* declined the Rustproofing and
  Interior Fabric Protection.  Rustproofing
  covers actual rust from the inside out or rust perforation but Mr. ******* didn’t
  purchase that.  Unfortunately the Paint
  Protection that he purchased only covers environmental damage such as acid
  rain, bird droppings, tree sap and other environmental damage.  It specifically states in “Warranty
  Exclusions- Exterior: warranty doesn’t apply to: paint separating, peeling,
  scratches, bubbling, cracking or flaking. (3) corrosion and/or paint damage
  caused by impact or collision, neglect, abuse, vandalism or pre-existing damage.”  Paint protection explicitly states in the coverage
  that “Stone Chips are not covered under this warranty”.  Mr. ******* came in and wanted a discussion
  with the General Manager at which point I did go out and look at his
  truck.  Having been doing this for over
  20 years, I know what is a covered item and what isn’t.  I was very approachable to Mr. *******, kind
  and understanding to his situation.  I
  explained to him that if you were to look at the rust spot under a microscope
  you would see a tiny pin prick from a stone. 
  This is how the paint gets punctured and allows water to seep in and
  create rust bubbles.  He didn’t want to
  hear that.  I then told him that paint
  protection doesn’t cover this damage to his vehicle and he got upset.  Mr. ******* didn’t argue but rather as quite
  disappointed.  I was polite as well and
  told him I could refund his $799.00 but I cannot repair the vehicle as it would
  cost thousands of dollars.  I offered
  this as a goodwill gesture because he seemed like a nice man.  I would do this for any one of our customers
  if the situation presented itself.  Mr.
  ******* said, “You can keep your money!” and got in his truck and left.  I now receive this complaint months later
  which within it he states, “My
  family has been a long time customer of Nye Ford but since the Nye family
  doesn’t own it any longer things have definitely gone down hill.”  Well Mr. *******, I have been running this ship
  for the past 10 years and we have been the same team for most of that
  time.  Mr. Nye was an excellent employer
  to me and the many families he provided for. 
  I am still here taking care of our customers as I have in the past but
  just because you don’t get your way and you refuse to listen to the reasoning
  you have to comment on the new ownership. 
  So typical of anyone who doesn’t hear what they want in today’s day and
  age.  “I am sorry that I offered you
  the best possible solution, a 100% refund 7 years later under new ownership
  might I add” and you declined it. 
  So Mr. *******, unfortunately with the situation as it was presented to
  me before and your current BBB complaint, I will have to kindly deny your
  request of repairing your truck.  I truly
  wish you could see things from both sides and realize that I was being very
  generous and sympathetic to your situation, I offered resolve and you basically
  spit in my face.  Have a good day sir.