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Business Profile

Small Appliance Services

Turnpike Appliance Service Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to express my dissatisfaction with Turnpike Appliance Service Center, an authorized service center for *****, for failing to repair my ***** Series 9 ******. The device was initially sent for repair on January 18th due to a malfunctioning power switch. Despite their purported expertise, the issue with my ****** persists.Core Complaint Details:- Initial Repair Date: Sent for repair on January 18th for a critical issue concerning a broken power switch.- Outcome: The repair attempt has not resolved the problem, leaving the ****** inoperable and causing significant inconvenience.This situation is particularly disappointing given the expectation of professional service from an authorized center. Therefore, I seek the intervention of the BBB to ensure that this matter is appropriately addressed. An effective resolution, such as a replacement of the ******, would be acceptable.Thank you for your attention to this issue.Sincerely,

    Customer Answer

    Date: 03/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ***



     

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made pnline order, did not tell me item was backordered, it has not been delivered nor even put in the mail because I would have received a shipping confirmation. Website says you cannot cancel order because turn around is 48 hours, it has been 4 weeks and still nothing. I do not believe it is legal to say orders are impossible to cancel. I will follow up with my credit union and hopefully they can make sure it does not get charged. At this point it does not appear to have been charged, because the website states that I will not be charged until it is shipped. This is consumer fraud. Had I looked at reviews of this company I would hae avoided it, and plan to avoid it in the future. Hopefully this complaint will be resolved by them cancelling the order.

    Business Response

    Date: 02/02/2024

    ALL CLAD ships the parts from ******

    The customer ordered an All Clad insert for her slow cooker. These are shipped via boat (by the manufacturer and takes 2-3 months to arrive in ***)

    WE have explained this to the customer.

    We also explained that she was not charged for the part.

    WE will only charge her card when the part arrives - see below

    At this time the order has been cancelled. Please note that the inserts have arrived and are shipping them to all our other customers that wanted to wait. 

    We hope the customer will be able to find the part elsewhere.

    WE hope this resolution this will resolve this matter.

     

    Customer was not charged - paypal transaction code - 

    All payments are voided after 28 days by Paypal

    *****************
    ********* **** ** ************* **** *********************** ******* ******* *** ***** *** ******* ***

     

    Sincerely

    Customer **********************

    ************

    Customer Answer

    Date: 02/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The beginning of March we sent our Krups coffeemaker for repair. It cost $300 and we received it in July. *** delivered it and did not ring the doorbell. When I found it the box in the morning it was soaked because it rained all night. There were a couple pieces of broken plastic from the tray, but we were able to use the coffeemaker. That lasted less than a week, it stopped working. We called Turn Pike. We were told to make a claim with ***. *** said the sender files the claim. The beginning of August we again mailed it back to Turn Pike. ****** emailed us and said there was rain damage and had to have the part sent from ******. She did say they would pay for the labor but the part was $60 and we would have to pay if *** denied the claim. I emailed her twice last week and got no response. I called her today. She refused to answer my questions. I want to know if they are replacing the broken tray. I was going to send the check but am concerned about the tray. She was extremely rude and I still don't know if we will get a new tray. I don't think we should be responsible for any parts or labor.

    Customer Answer

    Date: 11/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Smallappliance.com regarding complaint ID ********.

    Sincerely,

    *****************************

    Business Response

    Date: 11/13/2023

    Dear ** and ******************

    AS explained, by our company and the manufacturer ( last week when you called them about this matter ), in light of your abusive and rude behavior we are now charging you for the parts, labor and the return shipping ( via *** and signature is required).

    *** has denied your claim ( three times).  *** stated that that there not responsible  for the damage caused because you left the unit outside in the rain.

    Please mail a check ( made payable to TURNPIKE APPLIANCE ) for $400 ( to cover the cost of the part, return shipping and labor).
    WE MUST RECEIVE THE CHECK NO LATER THAN 11/30/23 OR THE MACHINE WILL BE DISPOSED OF.
    We have also sent the information to the BBB claim you filed and processed.


    OUR ADDRESS IS
    ******** *********
    *** **************
    ********** ** *****


    Sincerely
    Customer **********************
    ************

    Customer Answer

    Date: 11/30/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The issue has not been resolved. I sent a check for $58 and change. ****** said she didn't receive it. When I spoke with her she said it would cost $400 and she threw the coffeemaker away.  She was furious because I contacted BBB I emailed her and said I stopped the check and would sent her another for $58 and change and got no response. I called Krups and they called but they said ****** told them it would cost $450. She had initially said the labor was $80. I strongly believe she should not get away with this.  It is definitely not resolved. She has hijacked my coffeemaker.  

    ******* *******









     

Turnpike Appliance Service Center, Inc. is NOT a BBB Accredited Business.

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