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Business Profile

Building Materials

Contractor Express, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Highly priced 72" ************** outdoor base cabinet unit on 5/14/2022 for approx $7500. This is a very high cost 6 foot base cabinet.Delivered and installed June/ July 2022- Installer noted there were no inside holes for shelving. Supplier- Contractors Express promised that the correct panels would be sent within 2 weeks. Panels were installed by Contractors Express rep ********************** incorrectly and there were holes in the outer panels of the new cabinets as a result of improper installation. I requested replacements as now I had brand new cabinets with visible holes on both outside panels.**** at Contractors Express agreed to order new panels and install them so my new cabinets look new in August 2022. It is now April 2023 and nothing has been done.I have paid $7500 + $2000 in installation and $2000 for a countertop. 10 MONTHS LATER, I have a cabinet with holes in it. At his point, I just want my money back- the total cost of the new cabinet.

    Customer Answer

    Date: 04/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Contractor Express, Inc. is BBB Accredited.

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