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Business Profile

Storage

GoStoreIt Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received information on my storage unit in *****. I had to move over the weekend and entrusted a burgeoning moving company with my goods. They came, packed me up and we headed over to the storage unit. Upon arrival, there was a large gate blocking the entrance to the facility. I had been sent an email stating hours and accessibility which was 7 days a week until 10pm - it was now 8pm on a Sunday night. So heres the scenario. Ive paid the movers, the truck is loaded and were unable to move my stuff in on a Sunday night. Solution? There really wasnt one except to bring everything back to my apartment and unload it all. I am now out the moving fees ($1000) and am right back where I started. Im absolutely sick to my stomach over this experience. Did I mention that I was supposed to be out of my apartment today the 28th? I dont know what to do.

GoStoreIt Self Storage is NOT a BBB Accredited Business.

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