Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 3rd, 2025, at approximately 9:30 AM, the company in question was cutting down a large pine tree on the south side of ***********************************. The employee operating the chainsaw was carelessly dropping branches onto the bushes at ****************************************************************. Multiple attempts by the owner of the bushes to contact the company and reach a resolution were ignored. Tree companies are responsible for any damage caused by their employees to neighboring properties. The owner of the bushes is requesting compensation for the damage caused by the tree company.

  Business Response

  Date: 03/26/2025

  To Whom It May Concern:
  
  This a record of our responses to a complaint made by *********** ******.
  We did tree work on 3/3/25 for *** ******* neighbor, residing @ ************************************
  
  3/3/25           Date of job for customer @ *****************************************
  3/3/25           Received a call from neighbor & spoke with secretary, ******.          
  3/6/25           Letter received from BBB
  3/6/25           A call was made to neighbor & left a voicemail message.
  3/6/25           Neighbor returned call & spoke with manager, ****** *******.
                      Neighbor was told that our NYS licensed & certified arborist is away but will be available on 3/8/25.
  3/6/25           Neighbor agreed to appointment
  3/8/25           Our arborist, **** ***** met with neighbor, *********** ******.
  
  Findings:     Will be taken care of mid spring when weather is milder to avoid freezing of any new growth from fertilization.
  The damage to the boxwoods is all white and insect damaged which has nothing to do with the limbs that were brushed against the boxwoods.
  *** ****** & our arborist **** ***** came to an agreement that we will feed the whole row of his boxwood shrubs not just the ones in question, that were not damaged by the removed pine tree limbs.
  *** ******, also asked about other shrubs on his property of which **** advised him on.  If any further information is needed, please contact our employee directly 
  NYS certified arborist, **** *****, license #******* @ ************.
  
  We have copied *** ****** (neighbor), **** ***** (arborist), and ***** ***** (*******) on this email. 
  Kindly confirm receipt and acceptance of this email as our response regarding this issue.
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have carefully reviewed the response provided by the business in reference to complaint ID# ********, and I have determined that my complaint has not been resolved for the following reasons:

  The companys response inaccurately describes the nature of the complaint. Specifically, they state:
  "The damage to the boxwoods is all white and insect-damaged, which has nothing to do with the limbs that were brushed against the boxwoods."
  

  However, on March 8, 2025, Arborist **** ***** and ***** ****** visited the property, and during this meeting, **** ***** acknowledged that the damage to the boxwoods was caused by the companys failure to properly rope off the limbs of the pine tree during the removal process. This is the core issue of the complaint.
  

  To resolve the matter, I request that the agreed-upon feeding of the entire row of boxwoods be scheduled and completed. Once this is done, I will consider the issue resolved.
  Thank you for your attention to this matter.
  

  Sincerely,
  ***** ******

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** ******
  
  
  
  
   
  

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** ******