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          Route Runners Auto Transport has 1 locations, listed below.

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            Business ProfileforRoute Runners Auto Transport

            Auto Transportation
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.76/5stars

            Average of 29 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/8/2020

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Route Runners Auto Transport is an auto transport broker.

            Business Details

            BBB File Opened:
            8/21/2017
            Years in Business:
            7
            Business Started:
            10/28/2016
            Business Incorporated:
            1/20/2017
            Accredited Since:
            6/8/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Route Runners Logistics, Inc.
            Business Management
            • Mr. Robert Jerone, Partner
            Contact Information

            Principal

            • Mr. Robert Jerone, Partner

            Customer Contact

            • Mr. Robert Jerone, Partner
            Additional Contact Information

            Fax Numbers

            • (888) 424-4420
              Primary Fax

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/25/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My vechile broke down in ************ ** on 2/17 on our way to *******. I had it towed to a dealership down there. On 2/21 I contacted Route Runner about transporting my vechile from ************ ** back to my state of residence which is MD. I was told it would be $650 with $150 paid up front and the other $500 due to the driver.As you can see they told me that the vechile would be pick up on 2/22/22 and delivered same day. On 2/22/22 around 1pm the dealership called me that ***** the driver was there to take the vechile. Around 8pm same day my husband contacted the driver ***** asking where the vechile was. He was then told that the car wouldn't be back to MD until 2/23 and that he didn't know why the broker (route runner) would tell us it was going to be here same day.On 2/23 still no car. We contacted the broker and the driver and no answer.2/24 still no car. At 2pm I finally got a hold of Rob from route runner and told him that my car was still not delivered. He told me he didn't understand why and that he would contacted the driver and get back to me sbortly.2/25 rob nor anyone from his company every called me back. I called them at 9am and got a hold of a *******, who didn't know why my car wasn't in MD and that he would call the driver and call me back. 11am I called the driver, no answer, I called the company that the driver is with no answer. Called the broker finally answers and tells me he spoke to the driver and the driver told him that the truck my car was on broke down. Still no driver ever called me to inform me of this, and at this point I still do not know where my car is at, nor do I know if the truck my car was on truly broke down or if this is a story they are telling me to shut me up. This complaint is not only with Route Runner who set this up but I'm also filing against XBS MOTORSPORTS lls
            Read More

            Customer Reviews

            29 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Reinaldo S

            03/07/2024

            Highly recommended. Route Runners picked up a Jeep for me in ** and delivered it a day later. **** was great to work with. Clear communication. Fair pricing.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

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