Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2022 **** ******** in because it was shaking. Originally they said it was the drive train and it was covered. Then they said it was the rear tires so they replaced them. I paid $502.08 on my father’s credit card. The problem was not solved so then they replaced the front axles and the problem was solved. This was covered by my warranty. I took the “defective” tires to ***** and they declared that the “defective” tires are fine. I still have them. I would like to get my father’s money back as clearly the problem was misdiagnosed and I have two tires that I didn’t need. I spoke with Steve and he said that they will not refund any money. I also worked with Noah ******.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have much information, I have no idea the amount of repairs or the odometer readings. I found out my truck was there after it was borrowed. I spoke with James Cain, the general manager were he stated it is owed and will put a mechanics lean on it. The call was made due to possibility of surrendering to bank. He stated they will not get it, it is locked up with vehicles surrounding it, not until it is paid. I stated I was never called, emailed or authorized any repairs on the vehicle how can I be held responsible and it was against the law. He stated he was trying not to laugh at me, they will put a mechanics lien on it, they don't check who a vehicle belongs to, they just do the repairs. I do know there were issues the truck starting, however I did not at anytime approve repairs or have any discussions with anyone about what was wrong, possible repairs or costs. I asked if they shouldn't hold the person who authorized the repairs accountable, no they will do a lien against the truck. I have no idea the amount owed or what was done. 

  Business Response

  Date: 05/14/2025

  On January 11th *** ******* brought a 2013 **** ***** (vin****************) to us for repair.  After receiving his approval we completed repairs totalling $4974.51.  Mr. ******* also had a loaner vehicle of ours in his possession during the time of the repair that was stolen from him.  Now that we have recovered that vehicle there is another outstanding bill totalling $2082.53 for its damages.  We have been in contact with Mr. ******* with Mrs. ******* interjecting comments during the recorded phone call which makes it hard to believe she was unaware of the repairs being approved.  In any event she has not contacted us separately and stated she did not approve the repairs and wants the truck.  In order to resolve this matter, we offer to: We have offered to Mrs. ******* as a next step to at the very least review some documentation that indicates she is the rightful owner of the truck.  Although that would not change that her and her spouse have an outstanding balance on repairs that were approved and not paid for as well as a bill for damages to our property (the stolen loaner vehicle.)

  Customer Answer

  Date: 05/14/2025

  I previously provided a statement a few moments ago.  Mr. ****** statement is in accurate. At no time before April 15th did I have any contact with Basil Ford. I WASNT present for any conversations via phone or in person. I am not his wife, his wife's name is *******. Did he provide a copy of the recording with date and time? 

  Customer Answer

  Date: 05/14/2025

  Please see the attached information from the dealership. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/24 I purchased a 2017 ********** ****** for basil ford of Niagara Falls due to basil reputation. A little over 2 months later battery died. We replaced it not a big deal. Check engine light proceeded to come on, took it to basil ********** in Lockport for diagnosis. Proceeded to find out low oil with almost every gasket leaking from engine. Leaking antifreeze from the head gasket and control arm bushing which are falling apart and would not pass NYS vehicle safety inspection. My complaint would how this passed basil rigorous safety inspection and receive a nys inspection sticker, and how with after having the vehicle for little over 2 months have a quote to fix everything that ranges between 3-4 grand after purchasing vehicle for 15k. What is really concerning is salesman said it was a worker at the dealerships personal vehicle, so I’m wondering how much shadiness is going on there and how much was hidden with the inspection as I’m sure that’s why the employee traded the vehicle in because of the large repair that would be needed. James a manager didn’t seem to care and wasn’t concerned per him as he’s been involved in numerous small claims suits. Another disconcerting comment of what is really happening at basil ford. Very disappointed

  Business Response

  Date: 12/26/2024

  The oil leaks present on the car are the result of the sudden failure of the oil separator and were not a preexisting condition.  The back pressure of the separator failing pushes oil through the gaskets as the oil then seeks the path of least resistance.  The vehicle was outside the 60 day, 3000 mile used vehicle limited warranty.  Our ********** Dealership repaired the oil separator, and to our knowledge the vehicle is running and operating as designed.  As an act of goodwill, we offered to pay $250 towards the repair even though the vehicle was outside warranty by the time and mileage.  Ms. ****** signed and acknowledged multiple forms that repairs beyond the time and mileage mentioned would be her financial responsibility when she purchased the vehicle.  

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of this transaction 09/08/2022
  The financed car was $20K
  The business was supposed to provide me faith and trust with my car purchase.
  The nature of this is misrepresentation. They gave me original ****** with not all the information.
  The business refuses to remediate or help me solve the problem. Refused to give me original ****** and vehicle disclosure, said their organization doesn't keep those files.

  Business Response

  Date: 09/25/2024

  Mr. ********* claim is false. We never gave him a ****** with inaccurate information as they are available on all of our used cars on our website free of charge to customers. Someone shopping our cars doesn't even have to ask for one from a dealership employee, they are publicly available free of charge. ****** is a 3rd party company, and we do not have the ability to change, alter or hide what they report. He claims to have a ****** provided to him at time of sale contrary to the public record. When asked to see it he can't show it to us because it doesn't exist.  He has a MV-82 vehicle disclosure from the dealership stating the vehicle has never been wrecked or damaged greater than 75% of its value in compliance with NYS law. Marked "A" in the attached PDF. He was given a copy at time of sale, and another copy on 9/24/2024. When we sold the vehicle, the title was free of branding for damage, or total loss. The title appears to still be clean based on current ****** data.  Also attached is the ****** history report. Marked "E" is where ****** shows the vehicle has never been declared a total loss, had structural damage, or airbag deployment.  Marked "B" is when the accident was reported to ****** and placed in public record on 08/30/2021.  Marked "C" is when we offered the vehicle for sale on 08/31/2022. Marked "D" is when the vehicle was sold to Mr. ******* on 09/06/2022. In no way did ******, or Basil Ford of Niagara Falls alter or withhold ****** information that is publicly available free of charge on our website.  His request for $20,000 in compensation is beyond extreme as a minor accident on ****** at most affects its value $300-$800.   

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transactions were: 5/21/2024, 5/31/2024 and 6/4/2024. Total amount of repairs: $7,394.85. Repairs included: oil change with tire rotation, drivers front wheel bearing, both rear wheel bearings, both rear brake pads and rotors, rear axel/rear differential, wheel/suspension alignment. Issues involved were no official itemized receipt at time of down payment for services. Down payment of $2,707.00 was paid on 5/24. I asked for itemized receipt or itemized estimate. I was denied both. I called general manager of dealership to complain at which time I was emailed a photocopy of a written estimate of the brakes and bearings. Dealership told me that to fix all of the noise, I needed the rear axel replaced. When asked what was wrong with mine they simply told me what a rear axel is. Upon final payment and pickup of vehicle I was told vehicle was fixed to completion and no noise was heard. I heard additional noise after pickup. I took my car to another dealership where I was immediately quoted with additional $1,751.16 of repairs needed to fix the noise that I was originally told was fixed by previous dealership. Additional repairs made: both front brake pads and rotors, front passenger wheel bearing, left rear half shaft leak repair. I have photo evidence of front drivers brake pad and rotor that is metal to metal that initial dealership overlooked. I was also quoted for new tires by 2nd dealership that I did not get. 2nd dealership told me inside of my rear tires were balding and making noise which could have been the noise the initial dealership heard in which they replaced my rear axel instead. I am looking for a reimbursement of services performed at first dealership, since my car was not fixed to completion and very obvious repairs that were needed were overlooked. Also the rear axel repair was probably not needed, and very well might have just been the rear tires needing to be replaced.

  Business Response

  Date: 09/18/2024

  Tell us wIt is unfortunate that Ms ****** did not express to us, and
  instead called another dealer to check the vehicle for a noise after the
  repairs were completed here.  It is also unfortunate that even after that
  dealer made repairs she still says she has a noise.  As for the repairs
  made during her visit to Basil Ford of Niagara Falls, the initial diagnosis was
  that we had 3 out of 4 wheel bearings making excessive noise, as well as a
  possible issue with the rear differential.   We would not be able to
  confirm an issue with the rear differential until the bearings were
  addressed.  In this case all of the pricing was itemized, explained, and
  stated up front in our first recorded phone call with Ms. ******, which she
  accepted.  Our out the door pricing after all repairs were completed
  matched the estimate given in our first phone call.  When Ms. ******’s
  vehicle was here it had a very loud very apparent bearing noise when driven,
  that was confirmed to be gone before it left.  Tires sometimes when they have a cupped or “chopped” edge
  from uneven wear can make a faint but similar noise to a bearing. 
  Although we have not had the opportunity to confirm that there is still a
  noise, I would assume this is what is happening, that the loud and obvious
  noise has been addressed and resolved, and what we are left with is a faint but
  apparent noise from the tires.  We called to offer Ms. ****** replacement
  of the 2 tires as an act of goodwill but she declined.  As for her brakes, when the vehicle came in there were never
  any issues noted from Ms. ****** about the brakes.  We had noted during
  our general inspection of the vehicle that the Rear brakes were worn out and in
  need of attention, and that the front Brakes were on the low side but ok for
  now.  Ms. ****** states that her Front brakes shortly after the repairs
  reached metal on metal contact.  This is no surprise, as sometimes brake
  components can get stuck due to corrosion and wear very quickly.  We do
  our best to predict the future in maintenance and wear for our customers and
  offer guidance on how to proceed but unfortunately there are many factors at
  play that can make them unpredictable. If there is a way for us to upload the recording of us explaining the repairs and costs, please let us know.  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2020 ******* ******* on May 25th, 2024 from Basil **** of Niagara Falls. Within three days of having the vehicle it began to leak on the inside. The vehicle has been in the shop twice at Basil **** and they were unable to resolve the issue. It then went to a ******* dealership for repair, they identified the leak and swapped out the damaged part. The car stopped leaking for a brief amount of time and began to leak again on 08/19/2024, it is currently back at the ******* dealership for repair for a fourth time. I feel I was sold a faulty vehicle and would like it to be replaced or a full refund so I am able to go purchase a vehicle that doesn’t leak. This has caused me to miss work or have to leave work to take care of having my vehicle serviced. I have copies of the work orders from the dealerships of work that had been completed, well one copy of a work order from Basil (they are working on getting me the first one from having the lines/drains blown out from the first attempt at repair in the start of June 2024). They replaced the gasket seal around the sunroof in June when it went back in for the second attempt at repair at Basil. Upon moving to ******* in July 2024, that gasket seal was replaced again as that is where they identified the leak. Now in August 2024 and it now continues to leak. The ******* work orders are currently in my vehicle at the ******* dealership. I will upload the gasket seal work order from Basil

  Business Response

  Date: 09/10/2024

  Hi Kevin, as an act of good will we made a car payment of $760 on Ms. ******* vehicle. The vehicle is still covered by the new car warranty from Lincoln, so we have advised that it goes to a ******* dealer for future repairs.

  Customer Answer

  Date: 09/10/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  You provided me with one payment, the vehicle issue has not been fixed. I am a nurse practitioner who needs reliable transportation to get to my patients. The vehicle has been at ******* since August 19th, 2024. Basil is who sold me the vehicle and should be held accountable.  
  
  Regards, 
  
  ******* ******

  Business Response

  Date: 09/25/2024

  The vehicle in question is still covered by ******* New car warranty. Any defects in material or craftmanship should be covered at the ******* dealer.  If Ms. ****** would like a loaner vehicle while the ******* dealer performs repairs, she is welcome to one of the new **** vehicles we keep in our loaner service.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2012 F250 to them on July 3rd to have them find out what was wrong. They told me that it was the EGR valve that needed replaced along with some other work and it was going to cost me around 2800$. It was going to take 3 days for the parts to get in and then it would be done and they would call when it was done. I wait until the 10th and call to get an update. I was told that they didn’t have all the parts to call back tomorrow. I call back the next day and was told they will have it ready by end of day the next day. No call that day I call them and get sent to a voicemail every time I try to call the service department. I wait until Monday and get a call from the service department Noah and get told that when the mechanic was working on my truck he broke some bolts that are known issue to break and now I have to pay 3800$ more to get my truck fixed because they have to replace the manifold. I told him not to do anything I will call him back because I can’t afford to pay that. I get a call a hour later telling me that I need to trade in my truck if I can’t get it repaired but the fact that I owe so much on it that I have to put it in an online auction that they use. I call to speak to James the general manager and get told he will call me back once he looks into. No calls returned or answered now. I will pay for the work that was originally quoted but not for them to fix what they broke without even warning me prior that it could happen to this vehicle because the part they were removing wasn’t even bad it was just an inconvenience part you have to work around.

  Business Response

  Date: 08/16/2024

  We have come to a resolution already with ******* ****** and
  his 2012 F250.  Mr. ****** had claimed that he waited days with no
  communication from our dealership.  This simply was not true, our phone
  calls weather answered by the customer or not are all recorded.  I
  researched our records regarding Mr. ******’s phone number and found 1 attempt
  with a voicemail left each day his vehicle was here as well as other successful
  communications with Mr. ****** using that same phone number.  When asked
  Mr. ****** could not explain why he did not receive the messages left for
  him.  It was Mr. ******’s understanding that we had done something
  negligent that had caused the need for the estimate of his repairs to go
  up.  We had explained to him that the rust and corrosion level of the
  parts we disassembled to carry out his EGR replacement were the culprit for the
  additional needed work.  Essentially the fasteners for EGR tube that
  needed to be removed to carry out his repair crumbled to pieces due to rust
  which is why a lengthy extraction or potential manifold replacement were the
  remedy.  It was not until after a 3 way call with Mr. G******,
  a representative of Ford Motor Company, and myself that Mr. ******* finally
  accepted that that nobody here at the dealership was at fault for the
  predicament he was in.  Once we got past that he approved the repairs, and
  we were successful in extracting the broken fasteners rather than replacing the
  manifold.  Although the end result was more expensive than originally
  estimated, it was less than the worst case scenario (manifold replacement) we
  had advised him was a possibility.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in to be be serviced for a sensor I was given the run around nickled and dimed. Upon picking up my vehicle it was found to be infested with mice. And my son’s car seat that was less than a year old had its harness completely chewed through this rendering it useless due to safety. The service manager has been extremely rude stating it’s my fault even though the vehicle had the damage done in their possession they will not replace the seat. I was told “he made the choice in how he can help me” and that he was “gunna cut me off “cause I must be picking up nice while driving down the road. I paid for the service to my vehicle my son was in the car seat 2 hours prior to dropping off the vehicle which they had for 3 days. And there was no issues when I dropped my car off. When I picked it up the damage to my car seat was noted and mice poop is all over my car. it was kept in a back lot along a tree line. I would like my car detailed and my wiring checked this has the ability to become a much bigger safety issues between disease that could be passed to my child and wiring issues that can cause major harm to my son and I and my car seat replaced.

  Business Response

  Date: 06/17/2024

  We offered the ********** $250 and cleaned the car at no cost. We have over 250 cars at our property, and have never had a mouse problem, but we agreed to the actions we took as goodwill. 

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my leased ***** ****** 2021 to them on May 22nd. They told me they would send the payment to ***** to buy out the vehicle and it would no longer be on my account within 3 to 5 days. Later I found out it would take longer. It's been more than 10 days. I don't know where the car is but it is still on my ***** account and I'm responsible for it. They told me they sent a check on May 22 but ***** Finance hasn't received it yet.

  Business Response

  Date: 06/27/2024

  The vehicle has been paid off electronically. His balance should show $0. We informed Mr. ****** if he was billed any late fees we would pay them.

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below I've attached a screenshot of my ***** ******* ******* status page for the lease, it's still showing as active. ***** hasn't notified me that they received the payment and closed out the lease. I would like to be refunded the $315.98 payment I made in June and the lease to be closed out with Honda. 
  
  Regards,
  
  *********** ******

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, i was driving in the snow and was going about 10 miles an hour around a bend and my car slid into a curb. I took my leased vehicle to a mechanic who diagnosed the problem as needing a new wheel and alignment. He also pointed out that my tires were completely bald and my front brakes needed replaced. My vehicle is a 2022 **** ******, with only 16K miles on it. I have only had it for 15 months. I brought the vehicle to the dealership when i got the wheel fixed and they refused to do anything about it. I was told that the manufacturer's warranty for tires did not apply to leased vehicles and an arrogant employee told me to buy my own tires. I called another dealership, with the same last name, in a different city and explained the situation. He told me that there is no reason my tires nor brakes should have to be replaced after just 16K miles and said he would reach out to my local dealership and have them assist me. The local dealership did reach out and after speaking with them, they offered me a credit in their service dept for the price of my tires, which i explained would be useless because i don't foresee needing any services beyond an oil change for a brand new vehicle and i have **** **** reward points to pay for the services. After some exchange, he finally broke down and said he would reimburse me half the money for my tires, but when i explained that i would file a complaint with the BBB, he reneged on his verbal promise/contract. He also refused to give me the number to the local **** ******* for ****.

  Business Response

  Date: 02/28/2024

  Hello, the majority of Mr. ***** complaint lacks honesty and context. His vehicle being leased had no bearing on the outcome. His tires were prematurely worn because he admittedly refuses to rotate his tires at the recommended intervals. This was explained to him politely by **** corporate, and staff at our dealership when he asked us to reimburse him for tires. Since **** has already taken the stance, he didn’t maintain his vehicle properly, and therefore is due no goodwill he takes his anger out on the Dealership with vulgar language, screaming, and threats of extortion if we don’t cave to his demands. In a business where we interact with thousands of customers a year, no one has ever said or acted the way he did to our staff.  Unfortunately, due to his behavior we no longer wish to sell or service his vehicles. James C*** General Manage Basil Ford of Niagara Falls

  Customer Answer

  Date: 02/29/2024

  James claims that i didn't do proper maintenance on my vehicle. I just recently got out of my previous lease, a 2019 **** ****** and i traded it in with almost 32K miles on it and i never rotated my tires and they were fine when i turned the vehicle in. I would love to hear from this genius as to how, when it is recommended to rotate your tires every roughly 8K miles, all four of my tires were completely bald after just 16K miles. Rotating them once, perhaps even twice still would have made all 4 tires bald, since all 4 were bald, not just 2. His corporate diatribe is just not logical. And his statement that my vehicle being a lease doesn't matter is also flawed. It does matter It matters because they knowingly leased me a vehicle with shoddy brakes and ****** tires, putting me and any passengers at risk whenever driving. He also states that i was vulgar and swearing. I decided i was angry after he lied and said he could not do anything, and then he said he would offer me half the money for my tires and then reneged on the deal once he found out that i was still going to file a complaint with the BBB, the Attorney General and **** ***** *******. He laughingly used the word extortion at least two dozen times on our call and even falsely accused me of trying to extort them in his rebuttal. Extortion is not simply telling them that i will file a complaint with other entitites unless they make the situation right. He is sadly  mistaken. Amazing how on social media, so many other people have had nothing but problems with this same dealership. James also refused to give me the phone number to the local **** **** *******, who is based in Pittsburgh, because he was afraid that his **** poor customer service and lack of assisting a repeat customer would lead him to get into some trouble. I had to call another **** dealership and get the **** ******* information and amazing, i have his phone number and have been in contact with this gentleman. And lastly, James is so upset at his own despicable customer service that he says he doesn't want to do business with me anymore. Who would want to do business with that lackluster and absolutely pathetic business anymore anyways? They have a bunch of sleazy salespersons with attitudes and even the last vehicle i leased, they lied to me and told me i needed all new pads and rotors at only 15K miles. They are crooks and liars and i can only imagine how they treat the elderly and those who don't have a clue about vehicles. They are a shameful business and really need to be shut down. 

  Customer Answer

  Date: 04/03/2024

  The representative from Basil **** is falsely claiming many things. First he states that if i had rotated my tires, then they would not have gone bald. But factually, all four tires had gone bald by 16K miles, which means that even rotating them would not have saved any tread on any of them, for they all wore down at the same rate. Being an AWD, and the front wheels doing the driving unless the back kick in, would mean that the fronts would have been bald while the backs would have been fine. And as far as i know, all manufacturers come with at least a 3 year or 30K mile warranty. I have never in my 33 years of driving, had tires go bald at just 16K miles. I also have never in my 33 years of driving, rotated tires. The fact is that they put ****** tires on a newly leased vehicle without any disclosure whatsoever. My last lease, a 2019 **** ******, from the same dealer, was traded in with over 30K miles on it and the tires were never rotated nor were they ever replaced. Furthermore, not only have i had to replace the front brakes at 16K miles, i now have to replace the back brakes at less than 18K miles. Another mechanic stated that they put ****** brakes on these vehicles and they are dry and they wear out quickly. Again, nothing was disclosed as to what ****** brakes they put on a brand new vehicle. Another claim that this ridiculous person at Basil claims is that i was extorting him. He has no clue what extortion even means because i simply told him that no matter what, i was going to file a complaint with the BBB and that he needed to assist the customer....whom i always learned was the person who should be taken care of when a company screws up and the customer is the one paying for goods and services from said company. Also, he  falsely claims that nobody ever treated him and his staff the way i did....which is utter nonsense. He is the one who is mistreating others as well as the entire Basil Ford of Niagara Falls. Their **** poor customer service, their ignorant and rude staff and the lack of knowledge stands to reason that they are not fit to be in business. I have spoken to innumerable people who have had bad customer service from this very same location. They sold my nephew a lemon and refused to ever acknowledge any wrongdoing. Who takes advantage of a 17 year old child who wants their first car? You know who? Basil **** does. And i hope tons of others have filed grievances about them because they don't deserve to be a dealership if they can't treat their customers with any type of respect.