Complaints

This profile includes complaints for Fashion to Figure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fashion to Figure

  275 Madison Ave Fl 3 New York, NY 10016-1159

• 

  Fashion to Figure

  330 W 34th St New York, NY 10001-2406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2022 I ordered one item, a dress and received it in early January. I returned the item by mail on January 14th and saw via tracking that the item was received. I have emailed Fashion to Figures customer service 9 times and they are refusing to give me my refund. They have confirmed receipt of the return on 1/18/22 but have made several excuses as to why I havent received my refund. I get emailed back by a different person every time. I paid for the item via AfterPay and already contacted them but they said they cant handle refunds.

  Business Response

  Date: 02/16/2023

  Hello Better Business Bureau,
  
  Thank you for reaching out!
  
  We have received your email in regards to the customer's concern about their order returned but not get refunded. We have reviewed the account and we advised the customer via email that we are encountering delays on our warehouse. We have processed a refund of $6.95 for the return fee.

  If you have any questions, please reply to this email.
  
  Thanks,
  
  Specialist | New York & Company

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They only refunded the shipping fee of $6.95, not the cost of the actual item which was $77.97. They are still obfuscating my questions about getting my refund with warehouse delay excuses that have been used on other customers in the past according to ****** searches.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased products from Fashion to Figure on Dec 6th 2022 and did not receive my orders until 3 weeks later, 2.5 weeks after my birthday. Rush shipping was purchased, but the company failed to meet their shipping commitments. I received a email on Jan 3rd that a credit will be issued, however this was never received in my personal bank account. "You will be refunded $8.50 for your order ******." "You will be refunded $7.99 for your order ******."Next, I returned (3) clothing pieces on Jan 13th thru *** totalling $133.63 including tax. Fashion to Figure received my return on Jan 16th. Per store policy, refunds will be issued **** days after receipt of returned merchandise. It is four weeks later and I have yet to receive my refund. I also did not receive a email notification from Fashion to Figure that my returns were received. I have been in communication with Fashion to Figure via their Instagram messaging platform, and I've been promised on two separate occasions that customer service will follow-up on my orders. This has not occured to date, and Fashion to Figure is now withholding my funds without permission. There are many other customers who are complaining on social media platforms of similar situations pertaining to Fashion to Figure. If the company is experiencing financial issues such as low cash on hand, then they should halt all business operations until their affairs are in order. I appreciate any assistance that BBB can offer to resolve this matter. Thank you.Ref orders # ****** & ******

  Business Response

  Date: 02/14/2023

  Hello Better Business Bureau,
  
  Thank you for reaching out!
  
  We have received your email in regards to the customer's concern about their order that has been refunded but not showing up on her card. We have reviewed the account and saw that there was a refund of $16.49 was processed. We called the customer and informed her about the refund. There was a return made ****************** it was receive on our warehouse on January 116, 2023. We educated the customer about the refund being process already on our end.
  
  If you have any questions, please reply to this email.
  
  Thanks,
  
  Service | ******** & Company

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Fashion to Figure has not completed fully refunding me for the order returned on January 16th. I was contacted by a rep who said they will locate my items and then process the refund within 3-5 business days. Per the attached emails, my refund totalling $125.76 had not fully been deposited in my bank account. To date, ********************** has only processed refunds totaling $46.71. Per the policy enclosed within their email notification dated 2/15, it was expected to have received my full refund no later than 2/21 because of the holiday. I do not understand why this company did not choose to not provide my complete refund initially and hope that we could have this matter resolved very soon. 

   

   

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************
  
  
  
  
   

  
  

  Business Response

  Date: 04/27/2023

  
  Hi Better Business Bureau,

  
  
  Thank you for reaching out! We tried to contact the customer, however, was unable to reach her. We left a voice message confirming that the refund for the returned items has been successfully processed on our end. 

  
  If you have any questions, please reply to this email.

  
  
  Thanks,
  
  Customer Service | ******** & Company
  
  

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item and November and I have yet to be refunded. The company was furnished thr tracking number as proof and even acknowledged I'm due a refund.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fashion to Figure regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item online, and returned it. Fashion to Figure has had my returned package since January 12, 2023. They have not issued a refund. I used Afterpay, and Afterpay told me that they cannot issue a refund until Fashion to Figure does. All of this does not make sense to me. I just want my money back. In total, it was $93.25.

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pleased an order on the Fashion To Figure website and was charged taxes on my clothing order. I live in a state where we do not pay taxes on clothes and *** placed other orders with them and was not charged. In February 2022, this happened and I contacted the company with no response received. Since then Ive placed several orders and was not charged taxes until my recent order in January of 2023 when I was once again charged taxes on clothes. *** asked for an explanation and was told that some states are exempt, but no resolution was provided.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this case since April 2022. I constantly keep getting the same response that it will be 7 to 10 business days for me to get my refund. I have attempted to contact their corporate office and still have yet to receive any communications back. Can you please assist me I have all of my supporting documents and email messages in one thread. They have their product and I simply would just like to have my money back. The refund total is $206. Can you please assist me?

  Business Response

  Date: 02/09/2023

  Hello Better Business Bureau,
  
  Thank you for reaching out!
  
  We have received your email in regards to the customer's concern about their refund on their order. We checked the account and found out that the order was already been refunded through checks. The check went back on our end, we tried calling the customer to verify the mailing address. *********************************************** *****, but the customer is not answering. We send her an email to check if they have the correct mailing address.

  
  If you have any questions, please reply to this email.
  
  Thanks,
  
  Service | New York & Company

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I sent my correct information back to them the same day that I sent this BBB compliant in. However the **************************************************************************************************** as they did w the partial check of $15.50 which I didnt cash yet. [I received the response that your business sent to BBB. You have all my contact info and if not I will sent it to you again. I work for the business w the address of **************** So I would still get the mail in my name. So you have NOT send me another check. I received the $16.05 check that I still have yet to cash because of the issues you would play that said I agreed to that being payment in full. So I will response to you and the BBB again that I am again requesting my refund for $260 to be send to 
  *******************
  **** ************ 
  ************* ** ****** 
  Do I need to send you my routing number for my bank account as well, since that will be the next reason for not sending my refund. 
  
  
  Sent from my iPhone
  
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  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:01/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased about $581 worth of clothing via the website on 19th December, 2022.I followed up on my order and got an email from the company adressed to another person stating the order was shipped and it also cited an item that I did not order. I responded advising that the email was not correct and clearly sent to me in error. To date I have note received a response and have note received any of the items purchased.

  Business Response

  Date: 02/10/2023

  Hello Better Business Bureau,
  
  Thank you for reaching out!
  
  We have received your email in regards to the customer's concern about their order that they did not receive. We have reviewed the account and saw that the order was canceled because the items were out of stock. We sent an email to the customer letting them know about the order status and advised that we did not charged her for the canceled order.

  
  If you have any questions, please reply to this email.
  
  Thanks,
  
  Service | New York & Company

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 12/31/22 after the death of my sister from a long term illness. Her favorite color was red and I ordered a dress for her funeral. The funeral was scheduled for 1/13/23 and I paid for express shipping to ensure I received it in time. It is currently January 16, 2023 and there are no updates to the shipping status. On the website the shipping method that I selected was express shipping which is supposed to deliver within 3-5 business days from the order date. The only email I received was the confirmation email. I never received a shipping email as stated on the confirmation email. I contacted the company numerous times via email and via phone to inquire about my order and I was told my order was in Fulfillment and would be shipped shortly. I was always told my package would be delivered no later than January 10 and I still havent received my package. I contacted the customer service agent on 1/14/23 and ask to speak with a supervisor or manager and was told there wasn't one available at the time and I would receive a call within 48 hours. As of now, I haven't recieved a call from anyone. Many times I requested a refund, especially since the package is still in Fulfillment, they stated that I could not get a refund or cancel the order since it had been placed. However they suggested that I could initiate a return once the order was placed. I read the terms and conditions on their website and it does not say anything about them not fulfilling your order in respectable timeframe that they advertise on their website. My order number is ****** and with shipping and taxes, I paid $73.57. Since they were not able to fulfill my order in the timeframe that they advertised I believe I should be refunded immediately prior to it shipping out of their facility.

  Business Response

  Date: 02/09/2023

  Hello Better Business Bureau,
  
  Thank you for reaching out!
  
  We have received your email in regards to the customer's concern about their order that they did not received. We check the account and the tracking number ************************** it was delivered on January 25, 2023. We tried calling the customer on their phone number but we are being connected to an AVR. We send her an email to confirm if they already have the package so that we can give her some compensation.
  
  If you have any questions, please reply to this email.
  
  Thanks,
  
  Service | New York & Company

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 l purchased clothing from Fashion to Figure for the first time. The items didnt work l followed the return policy and they have acknowledged receipt of the items however no refund has been issued to me. *** made several attempts to call with no answer l have however received communication via email and social media direct messenger. All with different excuses ranging from warehouse staff being backed up, technical delays etc .. but no refund even past the dates of promise.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress with the following details:ORDER: ****** ORDER DATE: 12/5/2022 - 03:20:26PM TRACKING: ************************** I received an automated email on 12/7 saying my order has shipped but the tracking number reflects that the item has still not been given to the ***** I emailed ********************************** on 12/21, 12/26, and 12/30 to ask about the status of this order and never received any response. I have also tried calling customer service and no one answers the phone. I either want the dress delivered or I want a refund. In addition, I want some form of communication so I am aware of what is happening with this ordera pretty low-level request from what I thought was a professional business.