Reviews

This profile includes reviews for WW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WW

  675 Sixth Ave, 6th Floor New York, NY 10010

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  Weight Watchers

  8900 State Line Rd Ste 250 Leawood, KS 66206

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  Weight Watchers

  550 Baltimore Pike Bel Air, MD 21014-4330

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  WW

  6125 SUSSEX AVE Burnaby, BC V5H 4G1

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  The W W Group, Inc.

  P.O. Box 9072 Farmington Hills, MI 48333

Review Details

• Review fromMisty J

  Date: 07/23/2025

  1 star
  This is not the weight watchers Ive used at times over the years. Their customer service is awful. I signed up for WW clinic and after I signed up they gave me the costs of the various options. Their site is misleading and even though I never went forward with ordering a single prescription through them Im stuck with the $74 monthly membership. I had right away asked the clinician for prices and realized it was too expensive for me. I had trouble figuring out the cancellation policy and missed the window. The old WW would have worked with me, and even cancelled and refunded. Instead I am stuck paying for a service I didnt even use once.

• Review fromSabra K

  Date: 07/15/2025

  1 star
  I signed up a weight watchers clinic subscription with the assumption through advertising that they would cover the cost of medication by going through insurance. I. had used weight watchers in the past and thought they were a safe bet. BOY WAS I WRONG! They advertise $50 dollars a month on their website. However, I signed up for the lowest costing subscription not realizing it was a full 1 year commitment. When I attempted to cancel because my insurance does not cover the medications and I would end up owing from 299 to 499 a month for the GLP-1 medication, they told me I cannot cancel because I signed a year commitment. I cannot even find in the terms and conditions where I signed that and I have no contract in my possession. You cannot get anyone on the phone because they conveniently cannot verify my information and when you attempt to contact them to cancel online, they have an AI bot telling you to contact the clinic people. The clinic people just feed you the same BS and tell me I cannot cancel because I signed a 1 year commitment. Why should I pay 74 a month for a year for access to a online nurititonist (waste of money) and access to a MD who cannot do anymore than my PCP can do? It's fraudulent and a waste of time and money! They are taking advantage of those of us who are desperate to lose weight quicker by advertising false hope and then taking it away. I am WAY unhappy and wish i had been smart enough to read the reviews before I signed up for this waste of money cash grab of a business! That is on me for not taking the time to do more research! I will NEVER use weight watchers ever again and I will make sure everyone knows what a trash business they have become!

• Review fromLatha A

  Date: 07/11/2025

  1 star
  I accidentally signed up for a year-long plan, thinking it was a monthly subscription. The pricing was displayed per month, but the fine print locks you into a long-term commitmentand now Im stuck with a plan I dont want and cant cancel without a fee.The program itself feels like a waste of moneybasic features, repetitive content, and nothing I couldnt get from a free app or some meal planning videos. I tried to cancel immediately, but there was no flexibility or understanding from customer service.Extremely disappointed in the lack of transparency and customer support. This experience feels more like a sales trap than a helpful wellness program.

• Review fromLinda S

  Date: 07/10/2025

  1 star
  Wish I could give zero stars. Signed up for Weight Watchers and thought everything was going well. Decided to sign up for the clinic to get weight loss medication and suddenly my account is deactivated. Been on the phone with a Weight Watchers *** for the last 30 minutes and to no fault of the lady, was absolutely zero help. Decided Im not going to sign up for sequence and wanted to just retrieve my account to pick up where I left off. Find out- I have to re-sign up for Weight Watchers yet again at whatever rate theyre offering now which is definitely NOT what I agreed to when I initially signed up. Now its astronomical and I get no option to go back to my original plan. All of us because I changed my email address. Absolutely ridiculous! I will never go back!

• Review fromAmanda N

  Date: 07/09/2025

  1 star
  DO NOT USE THE CLINIC!!!I am writing to express serious concerns regarding my recent experience with this company. Unfortunately, I found the process to be misleading and the customer service unresponsive, resulting in what I believe to be an unjust charge for services I neither intended to purchase nor ********* is what occurred: The program was recommended by a family member to look into the Weight Watchers program. Clearly, I have a completely difference experience than hers. The page gave the clear impression that I could quickly receive approval for the medication supply plan after completing a few questions and submitting payment.Trusting this representation, I selected to proceeded with payment. However, upon checking my confirmation email, I realized I had been enrolledwithout transparent disclosurein a weight loss clinic subscription. The day prior I had just agreed to the standard program and saw the questionnaire pop up, and finding out it would be $300-$400 out of pocket for the medication, they say Im stuck in a commitment for 12 months at $74. Literally for a program I cannot use due to medication out of pocket costs.I find this approach deeply concerning. The process felt misleading and lacked transparency. The companys unwillingness to address a clear case of mistaken purchasedespite immediate cancellation and zero service usageis, in my view, both unethical and disappointing.I hope this feedback prompts a review of the companys communication and refund practices. I would not recommend this service based on my experience and urge others to carefully read all fine print and exercise caution.

• Review fromHeather J

  Date: 07/07/2025

  1 star
  Weight Watchers deserves no stars for me but I had to select one. For those considering Weight Watchers for an online weight loss program, dont. If you change your mind about the program or realize its too costly, getting out and getting your money back is impossible. I signed up for a 12 month commitment. Got approved for weight loss surgery, cancelled my membership and Im told theyre gonna charge my card $74 till the end of the commitment period, even tho I cancelled my membership.

• Review fromDawn R

  Date: 07/03/2025

  1 star
  Do not do weight watchers clinic!! Complete rip off and you get nothing but hidden charges. Not worth it at all!!

• Review fromNicholaus M

  Date: 06/17/2025

  1 star
  BUYER BEWARE!! My wife and I are both new WW members. I signed up for the points system 14 days ago and she signed up for the $74 monthly clinic program 5 days ago. The promotional ad that she signed up on led her to believe that the $74 monthly fee included the cost of medication. The clinic **** only communicate via the apps chat option so we couldn't talk to anyone directly, and we were at the mercy of having to wait several days for each response. We had to wait over 72 hours for the "clinic" to finally approve her and provide us with the medication list and pricing breakdown. Up until this point there are no pricing options or medication lists provided. It was at this point that we learned the Wegovy medications that were on the advertisement were all additional charges and much more than just $74 a month. (hundreds more) We immediately reached out to the customer service number to cancel the ********************** portion of her subscription and downgrade her service to the points only system that I am using. The live **** told us they couldn't help us, as it wasn't their department, and that the only way to talk to someone on the "clinic" side of the business was on the chat, via the app. Even after talking with multiple people and even escalating it to supervisors, they stated that we were locked into the $74 monthly rate for 12 months, whether we use the clinic services or not. Had we been told the cost and list of medications up front we would have passed on it immediately. I'll say it again, my wife's account is only 5 days old, and it took 72 hours in waiting for responses on the app to get to that point and they still insisted that we have to pay the $74 charge for 12 months. Bottom line: The ad made it seem like the medication was covered in the $74 cost. Also, the fact that they would treat a new client like this is unbelievable! I will not be using WW after my subscription ends and I will tell everyone I know, including all social media outlets to stay away from WW.

• Review fromBlake K

  Date: 06/11/2025

  1 star
  My wife and I signed up online for Weight Watchers last Sunday, June 8, 2025 at $10 a month for 10 months with no problems. The screen asked if you wanted to add the weight loss drug to your program as low as $i5 dollars per month. We clicked to find out more information. A few screens asked questions about our insurance to see if we qualify. It also asked us to send then some information to better see if we qualify for a deal. Right away they said we qualify and asked us more questions. I stopped the conversation chat and said we don't want to move forward until we know the actual price. I did finally get a response that gave the cost of the weight loss drugs that were very expensive. I responded we were not interested and only wanted to do the original Weight Watchers Plan. The next response was that we would need to cancel our request for their weight loss drug program but need to pay our commitment for 12 months at $74.99 a month. What commitment? In this entire process we were only information seeking and they said we committed to their program. They claim we did sign up which is fraudulent. I have the chat log to show that we were only asking for information. We have been on the phone numerous times and they said we will have our Payments Team make a decision on a cancellation. Every time we got an email back saying our request was denied. I asked to get the phone number of their Payments Team but was denied as they didn't answer my request for a number. Their web site leads you down a worm hole and is truly misleading people who just wanted to find out some information on a weight loss drug cost. We never signed up for this addition to the regular Weight Watchers program which they claim we did. How can a company like Weight Watchers who are in the business of helping people do this to two senior citizens. It is heartless on their part. We need help from the Better Business Bureau to help us out.

• Review fromPamela H

  Date: 06/11/2025

  1 star
  Was automatically enrolled into their clinic and have tried to cancel several times. I do not use any of their services but am being billed $89 each month for nothing. I have canceled WW *********************************** membership, but am still being charged even when I do not use them for any service whatsoever. I use my PCP for all my prescription needs and have told them this and lost my job at the end of May. Still they keep charging for services not being used, this is a straight scam!!