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Business Profile

Web Design

Tailored Logo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1000 on Tuesday, March 25th for social media management, business cards, and t-shirts. I have recieved pictures of what the business cards and shirts will look like, and was told they would ship within a week. I asked a week later if they had shipped and was told theyre shipping soon and despite reaching out several times over the last 2 weeks I have just been getting ignored. In addition to this, no social media project manager has reached out to me yet despite being told this would be the case. The employees name who is being uncooperative and not proving me with the products/services I paid for is *****. When I told ***** I want a refund it took him a while to respond and when he did he asked the reason. When I told him he gave me an email address and told me to email them the reason behind my cancellation, and when I did I received an email back, signed by *****, asking me again what my reason was for cancellation. So far I have paid $1000 and received none of the products or services I have paid for.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Professional package logo from Tailored Logo on June 5, 2023 for $95. I have received no response from this company. I have attempted to reach them via email and phone but unable to talk to anyone. I have not received my logo or any notice at all that it is being worked on or completed. I feel that this company scammed me.

    Customer Answer

    Date: 08/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Tailored Logo regarding complaint ID ********.

    Sincerely,

    *********************

Tailored Logo is NOT a BBB Accredited Business.

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