Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep billing me every 1 month taking money from my account something that I did not order without my permission also without me making the purchase they took $104.13 put me into a negative balance cleaned out my account, I try to reach out to them to ask them for my money back they only have the website no customer service so I emailed them and they said that they will give me $100 gift card which I don't want I want my money back into my account I don't even know how to cancel my subscription on website

  Business Response

  Date: 07/28/2025

  Hi ******,
  Thank you for reaching out, and Im sorry for the frustration this has caused. I see that you've been in contact with our customer service team regarding a charge of $104.13 on your order #************.
  To clarify, this charge is not related to a subscription. It is the cost of keeping the full-sized product(s) you received as part of our Try Before You Buy program. We do our best to explain Try Before You Buy program prior to check-out, but we clearly didnt include enough detail. We created Try Before You Buy because we know its difficult to buy skin and hair products online, and we wanted to give customers the opportunity to try products in real life before committing. The way it works is that you have two weeks to try your product(s) at home for free. We send you full sized product(s) and you are charged upfront for shipping, which is nonrefundable. You keep just the product(s) you love and when the two weeks are up, you are charged the full price of the product(s) you keep. You then have 60 days to return your products for a refund if they're not for you. As a gesture of appreciation, we offered you the choice of either a $100 gift card or the option to return your order for a refund. You let us know that youve already disputed the transaction and declined the gift card, and we responded with return instructions accordingly.
  Again, we truly apologize for any confusion and appreciate your feedbackit helps us continue to improve.
  Please dont hesitate to reach back out if theres anything else we can assist you with.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint:I requested cancellation within 5 minutes of placing my order, yet Spoiled Child:Fraudulently withheld cancellation, falsely claiming orders are "processed too quickly" to cancelan industry-standard practice they deliberately avoid.Gaslit me with excuses while charging a $5.95 "non-refundable shipping fee" for an unshipped, unfulfilled ordera clear abuse of preauthorization policies.Forced me to escalate to ****** to recover my money, as the company ignored my revocation of consent. ****** ruled in my favor, exposing their unfair practices.Broader Pattern of Misconduct:500+ BBB complaints reveal this is a systemic scam, not an isolated incident.Their business model relies on trapping customers with:Bogus "non-refundable" fees for unfulfilled services.False urgency ("can't cancel once placed") to pressure consumers.Burden-shifting (forced returns) to discourage refunds.

  Business Response

  Date: 07/28/2025

  Hi ******,
  Im truly sorry for the frustration this situation has caused. I see that you reached out to our customer service team on Friday after changing your mind about your order.
  Because we process and send orders to our shipping team right away to ensure the fastest delivery possible, we werent able to cancel or make changes once your order was in motion.
  We understand this likely wasnt the resolution you were hoping for, so we offered a $40 e-gift code as a small gesture of apology.
  That said, after further communication, weve gone ahead and canceled your trial and refunded your shipping cost. You wont be charged for the product(s), and any temporary pre-authorization on your card should have already dropped off or will do so within 24 business days.
  Thanks again for your patience, and please dont hesitate to reach out if theres anything more we can do.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been billing me since Feb buy taking money for products they never sent. I didn't even realize that they were taking money because I never received anything from them. Not one order. They have claimed to ship me products every month since February but I've received no packages from them. I'm a retired at home wife and mom who always am home when my packages arrive. Nothing has come from them. I want my money back from these scammers. It's over 400 dollars

  Business Response

  Date: 07/25/2025

  Hi *******,
  Were sorry for the inconvenience and truly appreciate your patience. I can confirm that as of today, refunds for orders #************** and #************** have been processed on our end. Please note, it may take 210 business days for the funds to appear in your account, depending on your bank's processing time.
  Additionally, *** confirmed that your subscription has been canceled. Again, we apologize for any frustration this has caused and thank you for bearing with us.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not let me cancel my subscription. I have emailed them asking to cancel and they say that No, they will not cancel

  Business Response

  Date: 07/25/2025

  Hi ******,

  I see you've been in contact with our customer service team. On Wednesday, you reached out requesting to cancel your subscription, and we responded the same day confirming that it was successfully canceled. Let us know if there is anything else we can do to help. 

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally subscribed to receive spoiled child, collagen liquid, and probiotic chewable Gummies. I received my first shipment, and then I received a second shipment. After thesecond shipment I canceled my subscription however spoiled child continue to build me. I even have been billed as recently as July, I inquired to the about this bill they provided me with the erroneous email address And told me to log into my account to unsubscribe me not knowing this email address I decided to check the tracking for the package. The for the package shows that it was delivered in ************ ********. I live in *************** so now we have an erroneous email address and the erroneous addresswhere the so-called product is being delivered and my credit card is still being billed The vague emails that they are responding to me with have left me with no other option but to file a complaint with the Better Business Bureau hopes that I can receive some type of compensation from this bogus company

  Business Response

  Date: 07/24/2025

  Hi ********,
  Im sorry for the frustration this has caused. Ive gone ahead and canceled the subscriptions associated with the email address ***************************.
  I also see that you've been in touch with our customer service team using ****************************** On July 13, they requested confirmation of your mailing address to proceed further.
  For any additional assistance or updates, please continue corresponding with our customer service team via email.
  

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote two emails cancelling my subscription..my son has been in the hospital a month so I wrote to cancel because I can't afford the product. Here we are 10 days after emails to cancel and they charged me and shipped product anyway . I have no money now for medicine . They knew better and did it anyway

  Business Response

  Date: 07/21/2025

  Hi ***,
  Im sorry for the frustration this has caused. I see youve been in contact with our customer service team regarding a few concerns.
  On May 17, you reached out to let us know you didnt want the add-on item in your order. That item was promptly refunded. Then on July 15, you contacted us about canceling your subscription, and we responded with instructions on how to do so. You followed up again on Tuesday with another cancellation request, and we provided the steps once more.
  We understand youre still unhappy and have mentioned reaching out to the BBB. Weve gone ahead and refunded your most recent order as a one time exception. While the refund has been processed on our end, please note that it may take 210 business days to appear in your account, depending on your bank.
  If you need anything further, please dont hesitate to reach out.
  

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously tried their product. I was going to give the product another try, based on a coupon they sent. When I signed in to the account, they barely mention that with one click, you are automatically back on the subscription, without a review of the price or anything. Its really very sneaky. Within 2 minutes I emailed them to cancel this order and I was told the order was already through the warehouse. Total BS. How many other people just let it go and end up paying. I should have read the terrible reviews about their business practices before ordering anything.

  Business Response

  Date: 07/14/2025

  Hi *****,
  Thanks for reaching out. I understand your frustration and want to clarify a few points.
  On March 13, you contacted us to cancel your order due to the upsell experience. We responded on March 14, explaining that once an order is placed, it moves quickly to fulfillment and cant be canceled. The charge you saw was a pre-authorization hold, not a withdrawal, and it typically clears within 4 business days.
  Your 21-day trial begins once your order is delivered. If you dont wish to keep the product, returns are simple and free at *******************************************************. As a token of apology, we also issued you a $40 e-gift code.
  On March 21, you let us know you were returning your product, and on March 22, we confirmed your trial was canceled. A recent refill order was triggered because your Auto-Refill subscription was reactivated, which schedules shipments automatically. A reminder email is always sent before these orders process.
  Unfortunately, your most recent order is already being packed and cant be stopped. You can return it within 30 days for a full refund. Weve now fully canceled your Auto-Refill subscription under *************************.
  I'm sorry again for the confusion and truly appreciate your feedback. If you need anything else, Im here to help

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Not sure why the business is using information from March?  I am complaining about a recent issue.  The issue is, your website "automatically" starts a new subscription before giving the buyer the opportunity to review charges.  This is a deceptive practice.  We are moving and I wont be at that address to accept the package.  I will have to dispute the charge.  I would have never placed an order for delivery to that address.  Shady, deceptive practices.  From a review of your complaints, you must know its true.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above. The issue is immediately "restarting" a subscription without a review of the cart

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 07/18/2025

  Hi *****,

  Were so sorry for any frustration youve experiencedthats not what we want at all! A member of our Brand Experience team has just sent you an email to help sort things out. If you dont see it in your inbox, it may be hiding in your spam or junk folder. Were here to help with anything else you need!

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Thank you to Spoiled Child.  Your website is tricky, and I learned my lesson.  I appreciate the refund.  The package was delivered to the house we don't live in, and I don't think **** forwards packages?  Anyway, thanks!
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to Cancel a Subscription to which I never agreed to. And a $720.00 refund for Charges to my card. For Items that I didnt ask for, use or need!

  Business Response

  Date: 07/01/2025

  Hi ******,
  I see you originally reached out on May 5th regarding your subscription cancellation. Our team responded on both May 5th and May 13th letting you know that we werent able to locate any information under the email address you provided.
  We asked for additional details to help us find your order, but we haven't heard back. Please be sure to check your spam or junk folder in case our replies landed there. You're also welcome to reach out to customer service again so we can get this resolved for you as soon as possible.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  You cant find my Account but you managed to charge me for another box without my consent!  How can you not be able to find my Account but you can find it to charge me again?  
  

  this is not satisfactory!  Look a little harder!  You cannot find me but you know  that I contacted you twice about this issue?  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 07/03/2025

  Hi ******,

  As previously stated, we unfortunately could not find an order under your name or email. I see that our support requested more information, but we never heard back from you in order to look further into this for a resolution. I've had a supervisor reach out so that this can hopefully be resolved. 

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription to SpoiledChild Collagen. Ive run into financial problems and need to cancel my subscription. Ive contacted them 4 times in the past two weeks by messenger and 3 times by email. Ive not received one reply. Ive called the phone number ************ several times. No one answers just a voicemail telling you an email address to contact them Theyve delivered this product twice, Ive been charged $6.34, $52.19 and $41.75. I need to stop this subscription so I will not be charged anymore and stop shipments of the product as well. The fact that they never reply is deceptive and disrespectful for a company to take money from a consumer but not have the decency to reply when asked for help. Makes you think this is a scam of a company.

  Business Response

  Date: 06/30/2025

  Hi *****,
  Thanks for reaching out. I see you've been in contact with our customer service team regarding your subscription.
  Your first message came in on June 14th, requesting to cancel your subscription. We responded within two minutes asking for your order number.
  When you followed up again on June 16th, we replied to clarify that your subscription is actually under the email ********************** rather than *********************** We also offered to update your email address if needed and provided step-by-step instructions for canceling your auto-refill from your account.
  We didn’t receive a response to that message. Then on June 19th, you reached out again. On June 20th, we confirmed that we had gone ahead and canceled your auto-refill subscription for you. You will not be charged again or receive any future auto-refill shipments.
  If you no longer want the product that was already processed, you can download a free return label at spoiledchild.com/return. Returns are accepted within 30 days of the order date for a full refund.
  You followed up again on June 21st and June 27th requesting a cancellation. Just to reassure you — your subscription was fully canceled on June 20th, and no further action is needed on your end.
  We’ve responded to all of your messages, so please make sure to check your spam or promotions folder in case any replies were filtered. If you need anything else please feel free to reach back out to customer service. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They pulled 75 dollars from my account and did not ship or send anything to me.When questioned about it I received no response after showing them proof.

  Business Response

  Date: 06/10/2025

  Hi *******,

  I'm sorry for any frustration this has caused. I wasn't able to locate an order using the email address provided. To help you further, please reach out to us at ****************************** using the same email address you used to place your order.
  While we dont offer phone support at this time, our team of real people is available via email and typically responds within 24 hours. Since this isnt the email associated with an account in our system, Im unable to investigate the $75 charge without that confirmation.