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Business Profile

Vitamins and Supplements

1440 Foods Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 30th I received a 3 flavor variety pack of Pure Protein bars. I had been a regular consumer of this product for some months prior and was satisfied with their quality until I opened one of the flavors and discovered the bars were noticeably thinner and shorted than before. Out of curiosity I weighed each bar and discovered that they were on average 6g lighter than the reported weight of 50g per bar, with the most drastic being 42g. I emailed the company for support and was assured that my complaint would be filed, and then heard no further resolution. I ordered another batch to see if the problem was consistent and the next batch was back to the original weight.However, the latest products I received are now ALL under the reported weight. Three separate boxes, all weighing a net total of 550g versus the reported 600g. Each bar individually weighing between 43 and 46g, most hovering between 44 and 45 on average. This is equivalent to missing an entire bar from each box if the bars are reported to be 50g each. 1440 Foods has changed their production to make 45g bars instead of 50g bars, but is reporting and selling them as 50g.

    Customer Answer

    Date: 06/28/2024

    Better Business Bureau:

    At this time, I have not been contacted by 1440 Foods Company regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attn: 1440 Foods Company I purchased a 12 bar pack of Pure Protein chocolate peanut butter bars on Amazon on date 09/03/2023 and was charged $16.94 on my ** EBT snap card. Upon receipt, the first bar opened tasted rancid and made me very nauseous so that I was unable to continue consumption. I immediately contacted and filed a report at customer service number **************. I informed the customer care associate that I was a very long time consumer of pure protein bars in the various flavors offered so that I was familiar with the taste of the particular bar and this package was very out of line from anything I had ever eaten before. It tasted of chemicals and quite frankly excrement. I cannot receive a refund from Amazon to my EBT card as the box was opened and one was attempted to be eaten. I contacted Pure Protein to request a remedy for renumeration of he $16.94. The associate stated this Pure Protein no longer refunds its customers! She stated that there was nothing she could do and expressed her own frustration with this policy as she understood that this amount should rightfully be refunded with no questions when a complaint has been filed. For reference and on record the code for this particular box of bars is ********************. I have never heard of a company not standing behind a product or putting their customer concerns first. I would think that this company would need to adhere to *** standards of quality control as a company who imports products from ****** and has a ** base un ***. I seek full renumeration of the $16.94 either as a refund to my EBT benefit gift card or as a check which I can at least deposit into an account. My mailing address is included above with this complaint. Thank you for your prompt attention to this very disconcerting matter. **************************************** *** **** 

    Customer Answer

    Date: 10/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by 1440 Foods Company regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,I contacted Pure Protein on October 13th, 2022 once I bit into a protein bar and discovered a large jagged piece of plastic in the bar. I wanted to warn them of a possible batch issue but also receive a refund for the bars purchased as I no longer felt safe eating them. It's been over 3 weeks and they never reached back out like I was told they would do. I did also send a follow up email with no reply. Thank you!

    Customer Answer

    Date: 12/01/2022

    Better Business Bureau:

    At this time, I have not been contacted by 1440 Foods Company regarding complaint ID ********.

    Sincerely,

    ***********************

1440 Foods Company is NOT a BBB Accredited Business.

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