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Business Profile

TV Stations

AMC Networks Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 247 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has to do with the COMPLETE FAILURE of AMC+ ****************** to respond to my concerns about the increased billing. I do not know what **** in the Box or Car Wash they recruited their purported customer service employees from, but answering a concern from a subscribing customer regarding the increased bill SHOULD BE at minimum part of their essential job functions. I don't know what ****** ***** does all day, but what she clearly is NOT doing is ensuring that the people who are supposed to be providing customer support are being supported.For the 3rd or 4th time, I need an explanation as to WHY my bill increased and WHY notifications are not sent out advising the same. The next complaint is going to the FTC.Considering the quality of titles that AMC+ offers, I see NO REASON WHY the subscription should increase - there is NO VALUE for the money that is being spent.

    Business Response

    Date: 07/23/2025

    We apologize for the inconvenience and difficulty contacting us via social media. We attempted to reach out via email but didnt hear back.

    As a courtesy, we have provided partial refunds for all of your charges since the price increase, going back to February 11th. These partial refunds bring your charges down to the old rate of $4.99. We have also adjusted your invoice for the next monthly charge on August 11th with a $2 credit, to bring that in line with the original $4.99 rate and give you some time to consider if you'd like to continue with your subscription. After that renewal, however, if you decide to remain subscribed, your charges will be in line with the current rate of $6.99.

    Regarding your questions about our recent price increasethis was to support ongoing improvements. Price increase notifications were sent out in December 2024, prior to the rollout.

    If you have further questions or need help with your subscription, feel free to reply to our last email linked to your account or contact us directly at ****************************************** or ************.

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    AMC may want to review their internal processes a bit more.  The primary reason why this was submitted was because of the lack of response.  According to the respondent, the service team sent emailed messages however those must have never left the agent email platform or the email alias was fatfingered or they have it wrong in my account.  Nonetheless, after sending several emails one might think that someone there would take the initiative and make a phone call.

    Be Better.

    Thank you for making the adjustment and for honoring the premium.


    Sincerely,

    ********* ****



     


  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there,I purchased a membership to AMC+ last night and was excited to start watching one of my favorite shows right away. However, I was really frustrated to find that the show and everything else on the platform wouldnt load at all. I waited and tried again today, but the issue continued, so I ended up canceling my membership.Since I wasnt able to access any content and the app and website clearly arent working properly, Im requesting a full refund for the $10 I ******* make things worse, your Contact Us page does not work, and I tried two different email addresses that also didnt go through. At this point, it feels like a scam completely not user-friendly, and impossible to get support or assistance.Please refund my payment and resolve this issue.

    Business Response

    Date: 07/09/2025

    The subscription has been canceled and the payment refunded.  

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I noticed Mayfair Witches season 2 hasnt been released in ****** Amazon Prime, as some other countries has already released them but not here. Its so unfair for us not be able to see season two of Mayfair Witches. We waited for so long. When interview with the vampire season two was released, it was released in ******* immediately. I was so happy but Ive been waiting for Mayfair Witches almost 4 months. Will you please make that happen? Release Mayfair witches season two in ****** amazon prime. Thank you so much!

    Business Response

    Date: 05/27/2025

    We appreciate your feedback. AMC takes all viewer comments seriously. We will pass these along for further consideration.

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have AMC+ and I just recently changed my plan from annual ($95.88) to monthly($9.99) BEFORE the charge date. Well it didn't matter because AMC still charged me $95.88. I have read that they do this to MANY people. How can such a large corporation s**** people out of money and not rectify the situation? I WANT MY MONEY BACK!

    Business Response

    Date: 05/07/2025

    Replied directly to customer via email. 

    Customer Answer

    Date: 05/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They said they personally sent me an email which I did NOT receive any such email. Therefore, no resolution has been made.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ********




     

    Business Response

    Date: 05/21/2025

    We have replied to via the email listed in this complaint on May 7th, 2025. Another email was sent in response today May 21, 2025 confirming the subscription downgrade and refund of the difference. 

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ********



     

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this subscription directly after billing a month ago and when I called explaining all devices showed I do not have a subscription they declined to acknowledge the cancellation and refused to cancel my subscription and stop the transaction. I provided proof of no service.

    Business Response

    Date: 04/25/2025

    The customer has been refunded and the subscription canceled. 

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My teenage son needed to watch a movie for a theater class. He signed up for the Free Trial, watched the movie, and thought he had cancled on the same day. HE WATCHED ONE MOVIE. I don't know if the error to cancel was that he didn't go through the whole cancelation process or if it was a glitch on the side of AMC+ but when I called to request a refund for a 10 months worth of charges, ***** ******** the customer service supervisor said, "I forgot, is not a good reason to refund." --- I'm told him -- I, the person that owns the credit card, did not forget. My son, is sure he cancelled. ***** also told me, "You should just dispute this with your credit card company because we are not going to do anything to solve this for you. We are bound to the policies of the company." *********** has charged me $100 for my kid to watch a single movie. We are not alone. There is a whole thread on reddit of people trying to cancel AMC+ or thinking they had cancled and yet, they were still charged. I am seeking a full refund, but will gladly pay the $3.99 it would have cost to rent the movie from ******.

    Business Response

    Date: 03/06/2025

    The refund was denied per our refund policy. 

    Customer Answer

    Date: 03/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business has made it apparent that although NO SERVICE was used after they began charging my card, they find it acceptable to take advantage of an ************************************************************************ their system.  This business practice is dishonest and I suggest consumers avoid providing any personal or financial information to this company.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *******




     

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    the business refused to address the concerns, only citing policy rather than acklowledging that an error could have occured, that their business practice is dishonest, or offer any real solutions.  A one sentence response is not a response.  I do hope they will reconsider. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *******




     

    Business Response

    Date: 04/07/2025

    The customer's refund request was outside the refund policy. The subscription was set to cancel and they still have access until the end of the billing cycle.

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I was subscribed to AMC Plus for about two months. My subscription lapsed, because I'm struggling with money, and I was told by the website my subscription had been cancelled. But then AMC Plus attempted to bill me again. I was hoping the issue would resolve itself, but I was billed for a month of the service, which I have now not used since January, and cancelled and asked for a refund.I was denied, saying it was 'policy.' I would like the refund.

    Business Response

    Date: 03/06/2025

    Response was sent to via email.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Their refund policy is unreasonable, and I will only accept my money back.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

    Business Response

    Date: 04/14/2025

    Unfortunately, we are unable to process the refund, as the refund request was out of policy. 

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for an AMC+ subscription for the last 6 months without my knowledge. I have never used the AMC+ account and the company has record of this. They have charged me a total of ***** and have refused to reimburse me. I called in the past when I first noticed the charges and I was assured the account was never used and that I would be refunded. This never happened and they are now claiming I never spoke to one of their associates. I explained that they would lose me as a customer to both their theaters and shows/movies being streamed across **** and other platforms over a mere $55, and they have still refused my reimbursement. At this point I am complaining for the principle because I cannot believe their customer service over the past two weeks of going back and forth. All they have told me is that the subscription is now cancelled and I will not be billed next month. This is frustrating because A. Why would I be billed next month, I shouldnt have been billed all this time.and B. They are refusing to even acknowledge the money they have taken from me without me using or knowing about this subscription.

    Business Response

    Date: 02/17/2025

    Responded via email. 

    Customer Answer

    Date: 02/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    They have continued to tell me the same statement that will not resolve my issue and they are not listening to what I have said as a consumer. AMC theaters and all their services will be losing me as a customer. This is not a good look for them further considering they are facing a class action lawsuit regarding hidden fees.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* *******




     

  • Initial Complaint

    Date:02/08/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was given code for AMC/shudder settlement that doesn't work.

    Customer Answer

    Date: 02/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not refund annual subscription charges for subscription that should not have happened, within days of me identifying the mistake. They did try to sell me a discount.When I declined they told me they could not refund my money (for a service I have not used) due to policy reasons.

    Business Response

    Date: 01/06/2025

    The customer has already been refunded. It may take 5-10 business days for funds to settle. For more details, they should reach out to their bank for more assistance with this transaction.

    Customer Answer

    Date: 01/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Just received notice of refund. This would not have happened without you! Thank you!!!

    Sincerely,

    ***** *****



     


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