Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this channel and have only now realized i've been getting charged for it the last 7 months.I have used their useless chat box and was told to send a photo of the charge on my credit card-and I sent it. They said someone in billing would be in contact with me last Thursday. Today (Monday) I get an email saying the closed the ticket because they haven't heard from me, ha! I have replied to the e-mail and heard nothing back.

  Business Response

  Date: 07/23/2025

  Were very sorry to hear about this experience and appreciate the opportunity to respond.
  
  Our records show that the customer contacted ****************** regarding unexpected subscription charges. As part of our standard processespecially when a customer is unsure of which email address was usedwe requested a screenshot of the charge so we could investigate further. This was promptly provided, and our Billing Team actively searched for any accounts that may be linked to the payment details.
  
  Based on the information received, we located a possible account. However, the customer did not recognize the associated email address. Due to strict data privacy protocols, we are unable to confirm or take action on accounts without verified ownership. This made it difficult to move forward with canceling or refunding any subscription.
  
  We deeply regret the frustration caused by the repeated requests for information. Our intent was to be thorough in our efforts to identify the account, not to inconvenience the customer. While our agents have remained responsive and the support ticket remains open, we acknowledge the breakdown in continuity and clarity, which may have made the process feel disjointed. We are addressing this internally.
  
  Given that the customer does not recognize the associated account, and there is a risk their payment method may have been compromised, we strongly recommend that they contact their bank or credit card provider to report the issue and safeguard their information. We remain committed to supporting the customer as best we can and are happy to engage further should they have additional details that can help us assist.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June12, 2025, I purchased a Britbox gift card for $40 for my 12 year old niece who loves *********** she is unable to log on because she doesnt have a credit card. The statement on the back of the gift card doesnt state that the recipient MUST be a valid credit card holder or an adult. Because she is unable to access Britbox viewing site I requested a refund which they refused.

  Business Response

  Date: 06/19/2025

  Thank you for bringing this to our attention, and we’re sorry to hear about the difficulty accessing BritBox after purchasing a gift card. We understand how disappointing this experience must be, especially when the intention was to share a beloved service with someone else. After reviewing the support ticket and associated account, we can confirm that the gift card was successfully redeemed using a credit or debit card. However, the account was not fully activated on the BritBox Gift Card Redemption page, which caused the access issue.

  During the conversation with our team, we were not made aware that the gift card was intended for your niece, the account and communication appeared to come directly from you, and we provided support accordingly. We offered assistance to help complete activation and use the subscription, and we’re sorry if our guidance didn’t fully resolve your concerns. We’ve now escalated this to our Customer Service leadership team for further review, and someone will reach out within the next 24–48 hours to help bring this to resolution.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Some of their statement was not true.  I still await a refund and don’t want to close my case until I am made whole.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 06/30/2025

  Hi There, as outlined in our email to you the full balance on your gift card remains intact. To help you retrieve the funds, we recommend contacting our Gift Card Support team at ###-###-#### or by email at ************************. They’ll be happy to guide you through the next steps. Thanks again!

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  may 18 charge of $8.99 was a renewal of $9 for 3 months promotion: I did not wish to continue; I wrote 4 times to cancel and request refund : Never answered; I am trying to chat today; NO ANSWER

  Business Response

  Date: 06/03/2025

  Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify and assist.
  
  Weve thoroughly reviewed our records and, unfortunately, we werent able to find any messages or cancellation requests from your name or email address in our system, whether through email, live chat, phone, or social media. It's possible the messages were sent to a partner platform or an alternate service by mistake, which may explain why you didnt receive a response.
  
  That said, we understand how frustrating this situation must be. Your subscription renewed on May 17th, and weve now cancelled it to ensure there will be no future charges. Youll continue to have access through the end of your current billing period, which ends June 17th. You wont be charged again.
  
  If you believe you used another email address to contact us or have any further questions, were happy to take a closer look, please reach out to us directly at ************************************************************.

  
  Thank you again for bringing this to our attention. Were here to help.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge from BritBox LLC appeared on my ******** account for $89.99 today 4/23/2025. I did not access any BritBox site or streamer. I did not apply for a free trial. I did not fill out any subscription application. This charge was placed on a virtual account. I have reported this to ******** and they will block it and refund my money. This charge is on a new card I havent even received yet.

  Business Response

  Date: 04/24/2025

  Hi ***,
  
  Thank you for reaching out.
  
  After reviewing your account, we can confirm that a free trial for a BritBox annual subscription was initiated via your Roku device on March 3, 2023. Weve also conducted a thorough search of our support records and can confirm that your first contact with our customer service team was yesterday at 22:28 ESTaround the same time this BBB complaint was submitted.
  
  Unfortunately, we have no prior record of any cancellation or refund request on your account. Since your intention is now to cancel, weve processed that for you effective immediately.
  
  As you've chosen to dispute the charge through your bank, we will not contest the chargeback. That said, we do wish you had reached out to us firstwe would have gladly assisted you and, in line with our usual accommodations policy, offered a courtesy refund.
  
  For details on when the funds will be returned, we recommend contacting your bank directly, as we dont have visibility into their processing timelines.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription without warning. I received a gift subscription and the next year they automatically charge me for the next year without warning. Now they refuse to refund me my money. I am requesting a refund of

  Business Response

  Date: 04/22/2025

  Hi *****
  
  Thank you for reaching out, and were sorry for any confusion caused regarding your subscription renewal.
  
  When a customer redeems a ****************** gift subscription, theyre prompted to enter a payment method to allow for uninterrupted service once the gift period ends. This is standard practice, and customers are free to cancel at any time during the gifted period to prevent renewal.
  
  We conducted a thorough review of your account and found no cancellation request or contact with our support team prior to the renewal date. As such, the subscription renewed automatically in line with the terms agreed upon at sign-up.
  
  Regarding your interaction with our customer service team, we want to clarify that your refund request was never denied. Our team advised that we would review the situation before proceeding, and despite the tone of the exchange, we ultimately processed a full refund as a goodwill gesture.
  
  Your account is now cancelled, the refund has been issued, and your payment details have been removed from our system.
  
  We hope this clears up any misunderstanding and appreciate the opportunity to respond. We wish you all the best.
  
  Kind regards,
  BritBox ************* Team

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up for the 7 day free trial with Brit Box. On the second day I contacted them bc I wanted to cancel. I have an email stating that it was cancelled yet they processed the payment. I want my money back. I tried to contact BB but it is practically impossible to reach anyone. I finally got on the bot and no luck there.

  Business Response

  Date: 03/31/2025

  We're sorry to hear about the confusion and frustration you've experienced.
  
  Upon reviewing your account, we can confirm that your BritBox subscription through **** was successfully cancelled within the 7-day free trial period, and no charges were applied for that subscription.
  
  However, it appears there was a second, active subscription created through the ******** Channels. The charge you received came from that subscription, which is managed and billed independently by *****. As a result, BritBox is not able to issue refunds for charges made through *****. For assistance with cancellations and a refund for this charge, you must reach out directly to Apple Support.
  
  Regarding your attempt to contact us, we appreciate you bringing this to our attention. BritBox does not use bots for customer service, our agents are real people, and we're sorry if your experience led you to believe otherwise. We're committed to providing clear and timely support, and well take your feedback onboard to improve the experience for others.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They had it ran through. I have NEVER EVER worked with *****. Any and all subscriptions go directly through the company. I do not own an ***** devise even to run through their payment system. This is exactly why I called them to confirm that everything was taken care of which I was told and received an email stating this was correct. I find it interesting that it is the same dates. This is their error not mine. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********* ******
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to respond.
  
  Following a thorough review, we identified multiple subscriptions created using two nearly identical email addressesdiffering by only one digit. These subscriptions were established through separate platforms: **** and *****. Activity from both accounts is associated with the same IP address.
  
  Its possible this occurred intentionally or as an honest mistake, but we understand how this could have caused confusion, particularly with overlapping billing and cancellation *********** clarify:
  The subscription charged through ***** is linked to [email address ending in x4], and we can confirm that a valid charge occurred after the free trial ended. Any requests for refunds on this subscription must be directed to Apple Support, as the transaction was processed by them.
  The **** subscription tied to the other email address [ending in x2] was cancelled correctly, and no recent charges were processed through Roku. For ****-related billing concerns, customers must reach out directly to **** Support.
  
  We acknowledge that our earlier responses did not sufficiently explain this distinction, and we apologize for any added frustration. If there is anything further we can do to assist within the scope of our platform, we are happy to help.
  
  Thank you,
  BritBox *************

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Again, I called and was told by YOUR company there was NO charge. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********* ******
  
  
  
  
   
  

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started emailing Britbox on January 1st, ****************************** service. When I clicked on the show, Sister ********, in the continue watching section an error message popped up saying something went wrong. The only option given is to click ok and you are thrown back to the Britbox home screen. I have been a Britbox customer since 2021. When I emailed about the issue, I told them that earlier when I had tried to get on the Britbox app a weird message had popped up saying something like Britbox is not available in my country. I thought it was weird. I clicked the *** Roku TVs home button and then clicked back into the Britbox app and the Britbox home screen loaded as usual. The first Britbox representative suggested that I uninstall and reinstall the Britbox app. I did that and was able to play The Sister ******** episode. The next time I tried to watch Sister ********, I got the something went wrong error again. I chatted with a representative ********* online (Jan 9th) to try to figure out a permanent fix to this issue. I had to upload pictures from my tvs network information, software version, and so on. She had me go to ******** to check my internet speed and share a screenshot of the information. She asked me to go through all the shows in my continue watching section and see if any others have the same playing error of something went wrong. Out of the dozen or more shows, The Thin Blue Line and Downton **** had the same error. I was told that someone would get back to me within 24 hours. They didnt. I emailed them again on Jan 13th and have continued to email since. I have sent them screenshots of people complaining about similar issues on ******** and other online sites dating back from 2020 to the present day. They told me I have a VPN. I dont. I went to ***************** and sent them a screenshot of it saying no proxies detected. It is only affecting 3 specific shows on the Britbox app. Ive tried every option suggested.

  Business Response

  Date: 01/30/2025

  We have thoroughly reviewed the customers feedback and acknowledge that they may be experiencing playback issues with some of our shows. Despite our efforts to replicate the errors internally, we have been unable to do so. However, our technical team is still actively investigating their case.
  
  The customer has provided screenshots of similar complaints found online. Unfortunately, these appear to be unrelated issues, most likely stemming from a broader streaming challenge affecting some users. BritBox streams content at the highest available bandwidth, but unlike some larger streaming platforms, we do not currently offer dynamic bitrate adjustment. This feature allows video quality to automatically adjust based on a viewers internet speed, preventing buffering or pixelation when a connection slows and delivering higher quality when it strengthens. Because BritBox does not include this functionality, users with older devices or lower-bandwidth internet connections may experience buffering.

  To address the customers concerns, we have issued a refund for the period during which they experienced playback issues. Additionally, we have recommended that they try accessing BritBox on other platforms, as their buffering issues may be device-relatedsomething outside our ability to resolve.

  Finally, we have reviewed the timeline of the customers interactions with our support team. While our agents followed standard workflows and procedures, we recognize that when their conversation was moved from chat to email, our team did not follow up within the promised timeframe. We sincerely apologize for the inconvenience and frustration this caused. We are using this as a learning opportunity to improve response times and ensure a better experience for all BritBox customers. One of our senior leaders will be reaching out, if the customer cannot watch the service the way they expect, we will offer a full refund and cancellation of the service for their troubles. 

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I responded to the Britbox email from ***** ******, with a video of what is happening. I was hoping that if they could physically see what is going on, they would fix it. It wasnt a surprise that their email to me also suggested that it is my internet that is the problem. Britbox representative after representative blamed my internet. We pay for the best internet service provided in our area. I have sent them a screenshot from ******** proving that my internet is not slow. Britbox has also stated that the screenshots of other complaints are different than mine. However, some of the complaints are exactly like mine. One of the screenshots is from another customer complaining about the error message unfortunately Britbox is not available where you are. I received that error message a few days before I started getting the something went wrong error message in the continue watching section. I clicked on Britbox and an error message popped up that Britbox is not available where I am and it said that Britbox isnt available in my country, but I could find out what countries it is available listed in their help section. I exited out of Britbox and opened it back up and all the shows were there. I thought it was just a glitch. A few days later on January 1, 2025 I clicked on Sister ******** in the continue watching section of their app and got the something went wrong error message. I kept trying to get it to work and it wouldnt. I finally tried going up to the A-Z section at the top of the screen. After I scrolled and scrolled and scrolled, I found the Sister ******** show and clicked on it. It would play in that section, but when I went back to Sister ******** in the continue watching section, I got the something went wrong error message. I emailed Britbox about the errors on January 1, 2025. I will attach a copy of the screenshot of the customer complaining about the unfortunately Britbox isnt available where you are error message and a screenshot of a customer on the ******************** Downdetector website that complained about the something went wrong error message. That customers complaint is dated January 1, 2025, the same day that I first emailed Britbox. I will also attach a screenshot from my email with that date on it. The Britbox representative ********* was the one that suggested that I click on other shows in the continue watching section to see if they had the same error message. I found that ************* and The Thin Blue Line also had it. All the other shows in the continue watching section of the Britbox app play. It doesnt make any sense why some shows play and others have the error message. Britbox keeps blaming the issue on me. Im not a new customer. Ive had ******************** for 3 and 1/2 years. They blame my internet speed and they accused me of having a VPN/proxy. I dont. I went to ***************** and sent them a screenshot that said no proxies were detected. These problems are not isolated to me. Others are complaining online about these same issues.  It surprises me that they would rather lose customers than fix the glitches in their app. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 02/03/2025

  We explained to the customer that, despite our efforts, we have been unable to replicate the reported issue. Our technical team believes this may be related to the lack of dynamic bitrate adjustment. BritBox streams at the highest available bandwidth but does not currently support dynamic bitrate adjustment, a feature that automatically adjusts video quality based on internet speed. Without this functionality, users with slower connections or older devices may experience buffering. As a courtesy, we have offered a partial refund. If the customer is unable to watch ****************** on another device or through a streaming partner, we are happy to provide a full refund and cancel the subscription. We believe no one should pay for a service they cant fully enjoy. 

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im not satisfied with their response. Britbox is continuing to blame me (my internet) for a problem with their app. I have went to ******** and shared with Britbox my internet speed (310mbps). It is good. I have even checked my latency speed (11ms) and upload speed (27mbps) on ******. Everything was considered FAST internet speed. There is a glitch in their app affecting just 3 of the shows in the continue watching section. The other shows play. If it was my internet speed, none of them would play. When I look up the shows that dont play in the A-Z section, those shows start playing from that area of the app. It just takes forever to scroll to the shows. I have been a  Britbox customer for 3 and a half years and this problem just started. I have not changed my internet and all of my other TV apps work perfectly. The only app on our *********** that I have found an issue with is Britbox. Its a shame that their app is glitching. They have wonderful shows that I enjoyed watching when they would play. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription to Brit Box January 5, 2025. They are still holding my credit card on file. I requested thru chat that the credit card be deleted. However, I was told that it has to be sent to "resolution team" and then I will be contacted. They DO NOT have permission to have my card on file any further. I want the card deleted immediately.

  Business Response

  Date: 01/09/2025

  After thoroughly reviewing this matter, we can confirm that BritBox customer support adhered to our policy for data erasure requests. To ensure the fastest processing, all account and credit card deletion requests are assigned to our Resolutions Team. In this case, the customers ticket was escalated to the team within 48 hours. At that time, we provided the following response:

  
  "We hope you are well! We've received your email and have raised this to our Tech and Billing Teams to process your request to delete the credit card information from your BritBox account as required by law."

  
  Once we acknowledged the request, the credit card information was deleted within 72 hours, meeting both our internal standards and legal obligations for data deletion. It seems that the BBB complaint was raised during this processing period. We would like to reassure you that the customers request was handled appropriately and well within the required timeframe.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ** ******
  
  
  
   
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Britbox subscription on July 2023 and was paid up to date. Somehow I have still been paying $8.99 from then to present day. I have been unable to contact them or get a resolution from my credit card company to stop paying.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed subscription on 03/25/2024 Cancelled automatic renewal about 2 months ago.Subscription now indicates expiration on August 29th, 2024 but should indicate expiration date of March 25th, 2025.Contacted Britbox twice regarding getting the subscription expiration date corrected.

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Britbox, LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************