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Business Profile

Television Program Producers

Paramount

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Television Program Producers.

Complaints

This profile includes complaints for Paramount's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paramount has 3 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about being repeatedly ignored and never receiving an appropriate solution to a problem from customer service.I tried watching a free episode of the ** show Tracker on the *** app, but all the audio options in the settings included audio description when only one was labeled as such and the others should have been normal audio. I just wanted to watch the show with the normal audio. I did some troubleshooting on my own and when nothing worked, I contacted *** customer service. ************************* replied relatively quickly, but with information that was not relevant to my problem. I replied explaining that and explaining what I had tried so far to fix it myself and never received any more replies from ****. So I contacted customer service again, asking them to review my interaction with **** and please actually provide a relevant resolution to my original issue with the app. *************************** ******* replied, this time with an even less relevant response than ****'s. I again replied to explain this and have also never heard from *********************** again. So I contacted customer service again, detailing the total lack of service and attention me and my issue were receiving. **************************** sent yet another irrelevant reply, I replied explaining this yet again and begging for an actual response that had any intent of helping with my initial issue or showed any recognition of the poor service I had already received. Eventually ********** also replied to the email thread with **** but also provided no help - in fact, *** only sent things that the others had also already sent (mostly word for word the same, even). I'm coming to you because I don't know what to do if all *** will do is 1) send irrelevant responses to my issue or 2) not reply at all.

      Business Response

      Date: 07/03/2024

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with the *** app. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I received a phone call from someone at paramount/cbs on July 5th and was unable to answer it at the time. They left a message and said they also sent an email, in that email it said that I should let them know when I'm available to talk. I replied that same day, stating that I prefer to communicate by email but that if I had to be a phone call, I'm usually available weekday afternoons (especially between 1-2 pm). I haven't received a reply to that email or a call back as of now, 7/17 at about 6pm

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 07/18/2024

      Dear ******,

      Due to higher-than-normal volume at this time, our response times are delayed. We apologize for the inconvenience.

      Rest assured, we have requested an update on the investigation of your case and a supervisor will reach out to you as soon as possible.

      Your experience with Paramount+ is very important to us and we hope to provide a resolution for you soon. We appreciate your patience and will be in touch.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      A supervisor called me today (7/23) and, working together, we found that the issue seems to have been resolved.

      Sincerely,

      ***********************



       


    • Initial Complaint

      Date:03/27/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/2022-2/2023 I have been unknowingly paying for two subscriptions with BET Plus. One through the BET plus website with the email address ************************ The other through Apple with they apple id ************************* I have sent over 22 email with the support email address that is provided on the conformation of payment. The representative have been no help at resolving the issue. It seems they have an automated reply and they response given doesn't match the email I'm sending.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every Christmas time, I look forward to watching ******* the Red-nosed Reindeer. I have ************* Imagine my shock and dismay when the channel directory says it is on CBS and when I turn to that local channel it is not on and I receive an error message. I pay for Hulu Live so I am supposed to receive ALL live events! I have spoken with Hulu and they stated that this is a partnership issue and said CBS was to blame for me not being able to watch ******* for 2 years in a row!!

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Paramount regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Loud House isn't rerun on the Nickelodeon Channel every day usually. It's just rerun on any other day instead, I miss how the channel is usually. And TeenNick is rerunning ***************** and America's Funniest Home Videos but not the other shows like Danger Force and That Girl Lay Lay. This Year's ******* isn't turning out the way it's supposed to be like this year or last year. Please let Viacom know that I want Nickelodeon and TeenNick to go back to the way it was originally. In fact, I enjoyed the new Nick ***** Snow Day that premiered on Nickelodeon.

    Paramount is NOT a BBB Accredited Business.

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