Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber with LifeMD for about 7 months and for 3 of those months I have had significant challenges in getting my medication. The only way you can communicate is via written communication in their portal so theres already a built in delay to get info. And because of the manner of communication youre always talking to different people, so no continuity. Last month it took almost a whole month to get resolution to the issue partially because they had a different reason for my delayed prescription with every communication! Once we had gone round & round several times, they told me I had to meet with a provider how about you tell me that 3 weeks ago when I first reached out?? This month long delay also came about 3 & 1/2 weeks before my 6 month auto renewal. Honestly, it felt like the delay was intentional to assure I didnt cancel my subscription & therefore my auto renewal paymentThis month, my prescription is a week overdue and when I reached out today I was told I have to complete a form that isnt on my portal!! They usually email that form to me but this month they did not!! They also said they need my insurance WHICH IS RIGHT THERE & has been the entire time!!!The rules and processes seem to change every time I have to interact with them. Its very frustrating & poor, inconsistent care!!

  Business Response

  Date: 07/10/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******** ******** enrolled in a six month LifeMD subscription telehealth program on November 27, 2024. 
  
  LifeMD extends our sincerest apologies for the inconvenience you've experienced in obtaining your medication and with our communication methods. We strive to address all patient message requests promptly and professionally. While we have many agents working to assist our patients, we understand that communication may involve different individuals.
  
  *** ******* was informed on May 27, 2025, that her June 1, 2025 appointment was scheduled based on the answers provided in her medical questionnaire. This protocol ensures all medication requirements are met before prescribing or renewing medication, prioritizing patient safety. Our affiliated LifeMD providers are required to adhere to this standard.
  
  On June 3, 2025, two business days after her appointment, the medication shipped and was delivered on June 4, 2025. 
  
  On July 9, 2025, LifeMD contacted *** ******* to verbally discuss and answer the medical questionnaire needed for her July medication to be renewed, as requested. We have have requested her renewal order to be expedited with her current provider. Furthermore, due to the inconvenience, weve applied a one month credit to *** ******** account.
  
  We're working diligently to resolve this matter for *** ******** and ensuring we her medication out promptly. Once an update is available regarding tracking information, well promptly provided it to *** ******** In the meantime, if there are any questions or concerns, please feel free to to message us or call *************
  
  We appreciate your patience and want to ensure you have all the support you need during this time.
  
  Given the fulfillment of the June medication order, next steps and expectations for the July medication order and credit applied to *** ******** account, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $20 for a telehealth visit regarding a middle ear infection. I provided an otoscope video of my ear for the appointment so I could receive the proper medication. After accepting my payment, I was informed I needed to visit an office in-person, even though their site states they can treat ear infections and I provided a video of the same quality that would be taken at an in-person appointment. As I received no care, instructions, advice or medication, I requested a refund of my $20 in principle. They clearly couldnt provide a service that was advertised. They have declined to refund me as they state they did complete the visit.

  Business Response

  Date: 07/10/2025

  Dear *** or Madam: 
  
  The customer, ******** ******* enrolled in a month to month, LifeMD subscription telehealth program on July 6, 2025.
  
  On July 6, 2025, *** ******* attended a virtual telehealth appointment with an affiliated LifeMD provider. Once the appointment was completed it was advised to *** ******* to be further evaluated at an outside or local clinic in her area.
  
  *** ******* contacted LifeMD on the same day , requesting a refund of $20 that she paid upon enrollment. *** ******* was advised due to attending the virtual appointment, that no refund could be processed.
  
  With further review of *** ******** account, we want to extend our sincerest apology, for the inconvenience. Unfortunately, based on your specific care needs, were unable to provide the appropriate service through our telehealth platform and recommend an in-person evaluation.
  
  LifeMD has processed a full refund in the amount of $20 as of July 9, 2025.
  
  Given the full refund provided, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ****
  
  
  
   
  
  

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very Disappointed and Concerned.I was charged $75 for a LifeMD membership and have been trying to get a refund ever since with no success. There is no one available to speak to directly, and the phone number listed keep says no provider is available at the moment and you have the option together a call back. Eventually, a recording promises a callback that never happens.I also tried to cancel an appointment scheduled for July 5, 2025, which I booked on June 27, 2025. (Today is June 28, 2025) The system wont allow me to cancel, claiming the provider has already "joined the call" which is impossible. This seems like either a serious system error or a deliberate tactic to prevent cancellations and keep the $75.This experience has left me feeling like Ive been scammed. I cant recommend LifeMD to anyone. Their lack of customer service, shady billing practices, and inability to resolve even basic issues are unacceptable.I will continue to seek a refund and report this experience to relevant consumer protection agencies.

  Business Response

  Date: 07/10/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***** *****, initially enrolled with LifeMD on June 27th, 2025. This enrollment included the scheduling of an initial appointment, indicating the patient's intent to utilize LifeMD's services for their healthcare needs. An appointment was scheduled by *** ***** was set for July 5, 2025.
  
  On June 29, 2025 *** ***** contacted LifeMD, where she requested cancellation of her account and a refund.
  
  LifeMD extended our apologies for the experience and processed *** ****** subscription cancellation and full refund in the amount of $75.
  
  Given the cancellation of her subscription and full refund, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 28th August 2025 I requested a meeting with a doctor to discuss availability and cost of weight loss medication. I had the meeting on the 29th August 2025 and after the meeting I concluded the cost was too high for the potential benefit and decided not to move ahead. I was charged $290.25 for this meeting.I was not aware on agreeing to this meeting I was also agreeing to a membership and was not aware that I would be continuously charged for this membership. I did not want a membership. As I result I was charged 3 consequtive times;2024-11-28 . Invoice Number: ********. Total: $387.00 View Invoice: ************************************************************************************ 2025-02-28. Invoice Number: ********. Total: $387.00 View Invoice: ************************************************************************************ 2025-05-28. Invoice Number: ********. Total: $387.00 View Invoice: ************************************************************************************ I only noticed the payment for May 2025, and on realizing this I called up LifeMD and was told that I could not receive a full refund. My complaint is that I was not made aware of agreeing to a meeting with a Doctor to discuss potential usage of weight loss drugs meant I was being signed up to membership where I would be paying $387 every 3 months. I did not want that. I was told I should of cancelled. But how can I cancel something I was not aware of, not told about and being charged for something I did not agree to. I request a full refund on the 3 payments of $387 each (total $1161).

  Business Response

  Date: 07/08/2025

  Re: BBB Case #********

  Dear *** or Madam:

  We write in response to the above-referenced complaint.

  The customer, ****** ******, enrolled in a **************************** telehealth subscription program on August 28, 2024, at a discounted cost of $290.25, a 25%discount off the full price of $387.  At the time of enrollment in the program, *** ****** affirmatively consented to enrollment in a subscription program, which would result in renewal fees every three months.

  Thereafter, on August 29, 2024, *** ****** met virtually with a LifeMD affiliated provider.

  LifeMD has no record of a cancellation request from ***  ******. Subsequently, *** ******* membership renewed every three months at a cost of $387 on November 28, 2024, February 28, 2025, and May 28, 2025.

  On June 24, 2025, *** ****** contacted LifeMD and spoke with a supervisor. During this conversation *** ****** was advised of the terms and conditions which he agreed to at the time of enrollment.

  All LifeMD patients must agree to the terms and conditions prior to the transaction being placed and finalized. The option to read these terms and conditions is readily available to read through in its entirety,before checking off I agree.  Our terms and conditions include the following regarding the payment of your LifeMD ***************** Program Subscription Fee: Payment of LifeMD ***************** Program Subscription Fee: You will have an opportunity to review and agree to the cost of your Subscription Program (the LifeMD ***************** Program Subscription Fee)during the checkout process. Once you begin participation in the LifeMD ***************** Program, your periodic LifeMD ***************** Program Subscription Fee will be charged to your payment method on file per the terms agreed upon and based on the date of your initial order. You will be automatically billed on a recurring basis until your LifeMD ***************** Program Subscription is canceled.

  *** ******* subscription was cancelled and, as a courtesy,a refund of $387 for the May 28, 2025 renewal fee was processed.

  Given the explanation regarding our terms and conditions along with the refund provided, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to get a refill of my medication from LifeMD since June 9th. On June 9th, my app would not allow me to request a refill as I was told it would. On June 14th I reached out after trying for 5 days to refill my medication and suddenly a renewal survey was available after I messaged LifeMD. After completing the survey on the 15th, 6 days later I reached out on the 21st of June because I still did not have a refill after attempting to get one for now 12 days. It is then on June 21st that I was advised I need an appointment in order to renew my medication but the app would not let me schedule an appointment and said we couldnt complete your request. I then decided to call LifeMD customer service where I was advised that the earliest appointment is July 9th which would put me at a 2.5 week lapse in medication. I asked to speak to a manager and was told they were busy and would call me within an hour. However, I never received a call back from anyone at LifeMD. I should have been advised on June 9th when I originally inquired about refilling my medication that I needed an appointment especially since LifeMD falsely advertises 24/7 access to a doctor when the reality is a 2+ week wait to speak to a doctor. I was then advised in the LifeMD messaging portal that I was going to be contacted by the medical team for an urgent appointment within 24 hours of the message on 6/22/2025 at 4:46 PM EST. I did not hear from anyone at LifeMD until 6/24/2025 at 3:00 PM EST - nearly 48 hours later. They advised they moved my appointment to July 4th which still causes a 2 week lapse in my medication.The medications prescribed by LifeMD such as Wegovy are not designed or approved to be used in an intermittent or stop-and-start fashion.Therefore, LifeMD is a negligent provider who is forcing their patients to use medications in a way they are not supposed to be. I want a full refund of the money I have spent on my LifeMD membership in the amount of $894.00.

  Business Response

  Date: 07/08/2025

  Re: BBB Case #********

  Dear *** or Madam:

  We write in response to the above-referenced complaint.

  The customer, ****** *********, enrolled in a ******************** subscription telehealth program on November 24, 2025. 

  Thereafter, *** ********* met virtually with a LifeMD affiliated ********** provider and was prescribed medication.

  On June 9, 2025, *** ********* experienced significant frustration and delays in attempting to renew her prescription. Seeking assistance, *** ********* contacted LifeMD on June 14, 2025.

  Upon notification, LifeMD promptly intervened by manually initiating the renewal process, which allowed *** ********* to complete and submit her renewal questionnaire. However, a subsequent review by her provider determined that a follow-up appointment was a prerequisite for the prescription renewal to proceed.

  *** ********* completed the necessary appointment, and the prescription was successfully renewed on June 26th, 2025.

  On June 28, 2025, *** ********* informed LifeMD that her pharmacy had mentioned a prior authorization was needed for her prescription order.

  On June 30, 2025, LifeMD submitted a prior authorization to ************************ provider. Regrettably, on July 1, 2025, LifeMD notified *** ********* that the prior authorization was denied by her insurance provider. *** ********* was also informed that insurance policies and criteria can change unexpectedly, even within short timeframes.

  LifeMD was able to get *** ********* an earlier appointment,which took place on July 3, 2025. With the completion of the telehealth appointment a medication order was submitted to the pharmacy.

  As of July 8, 2025, *** ********** medication order has been sent to the shipping facility for shipment and delivery. The tracking information attached to *** ********** medication order is 469698209263.

  Given the above stated facts and the fulfillment of the medication, we considered this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business has been the worst company I have ever worked with. The customer service is terrible and it is consistently one issue after another. Now that my insurance no longer covers the medication I was being prescribed by LifeMD and picking up at my local pharmacy, I have switched to LifeMDs compounded version of the medication. Last week I received the first vial and after one dose, half the vial is empty which indicates to me that they did not send me a full vial. Per the Vial, it is 4.5 ML, meaning I should have 4.5 doses as each dose is only 1 ML or 100 units. When I reached out to LifeMD, they are again unhelpful and claim that if I want the appropriate amount of medication, I need to purchase another $255 vial. So now, Ill run out of medication prior to the 4 week **** after paying for a 4 month supply. That will make this my THIRD lapse in medication because of LifeMD. I have had two lapses in medication in the past couple months - both due to negligence on LifeMDs behalf. GLP-1 medications are not intended and do not have the intended effect if not taken consistently. This is factual information that is both shown by research and I was told this by a provider at LifeMD.  I would like a refund of my full membership so that I can take my money elsewhere and work with a company that values its customers. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********
  
  
  
  
   
  

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent several messages to the company to cancel my order and refund me my *** funds. I had told customer service in several message that I did not want the order but it was still sent.

  Business Response

  Date: 06/26/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint. 
  
  The customer, ******* ***** has been fully refunded for the medication. 
  
  Given the cancellation and refund provided, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  LifeMD, Inc. has not yet refunded me the money I am owed 

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* *****
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/10/2025

  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint. 
  
  LifeMD leadership attempted to contact *** ***** on June 17, 2025. At this time we were unsuccessful with making contact so a voicemail was left.
  
  A full refund in the amount of $234 was issued to *** ***** on June 25, 2025. Depending on the banking institution, refunds can take 5-14 business days. As of the date of this response, it has been 9 business days since the refund was issued.
  
  LifeMD Sleep

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with life MD on March 27, 2025. I paid $335 membership fee, which the plan was good for three months at 133 per refill. I have only received one vial of ***********. The date on it expired on May *******. the plan I signed up for was three vials at $133 each. I have been after them to refill my prescription for weeks and they give me one excuse after another. Finally they tell me my prescription will be filled shortly but of course I have to pay another membership fee in order to get that prescription. Its a RIP OFF and misleading.

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client since February 2024. I have to remind them to refill my order constantly. I completed the updated refill and form and on 5/12/2025 as my prescription from 3/05/2025 was almost empty and expiring on 5/25/25. I have paid for my both the program and prescriptions. Below is the list of contacts (keep in mind, I have called and begged for the refill as well). I simply want my refill, which is part of my package, that they charge me for regularly. Please help me understand how I am not receiving a prescription refill when the last sent was months ago? I am thinking of moving to another provider if we can not resolve. I prefer to stay but each time there is some glitch in the system requiring me to escalate. I need a call when you open on Tuesday or a date. This is quite frankly a process issue not a prescription issue or too early to refill. Please fix the system and keep your customers! **** ***** ************* Hello *******,We want to sincerely apologize for the delay in getting your prescription filled. This is not the level of service we aim to provide, and We recognize how discouraging this must feel. Weve recently had to make some internal adjustments due to updated *** regulations, which has temporarily impacted how quickly we can get prescriptions filled. That said, this is not expected to be a recurring issue, and we are actively working with new pharmacy partners to streamline the process moving forward. To:Please help me understand how I am not receiving a prescription refill when the last sent was months ago? I am thinking of moving to another provider if we can not resolve. I prefer to stay but each time there is some glitch in the system requiring me to escalate. I need a call when you open on Tuesday or a date. This is quite frankly a process issue not a prescription issue or too early to refill. Please fix the system and keep your customers! **** ***** *************

  Business Response

  Date: 06/16/2025

  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******* *****, enrolled in a ******************** subscription telehealth program on December 10, 2023. 
  
  *** ***** has contacted LifeMD via phone and the Patient Portal for a status of his medication. *** ***** was advised that he needed to renewal process in order to fulfil his latest his prescription. On multiple occasions, *** ***** was sent messages reminding him to complete the renewal process. The messages were as follows: "The requirement to update your Health Profile, including re-adding medications, is part of our renewal process to ensure your safety and the effectiveness of your treatment. This allows us to review your current health status and make any necessary adjustments to your care plan. To make this process easier for you, I can guide you through updating your profile if you're having any difficulties. Is there a specific part of the update that you're finding challenging? I'm here to help streamline this process for you as much as possible. Also, I noticed your renewal survey for *********** is currently incomplete. Completing this survey is crucial for continuing your treatment. Would you like me to walk you through that as well?"
  
  During the phone calls with our *********** team which were held in order to address the information that LifeMD needed to move forward with the patients medications, as well as updating *** ***** on the status of his RX being filled, *** ***** was verbally abusive to our staff. After multiple instances (as recent as June 3, 2025) where *** ***** name called and used inappropriate language toward LifeMD *********** staff, *** ******* account was closed by our Executive Team and a full refund was processed.
  
  LifeMD aims to provide stellar service to each of our patients, as well as keep our staff safe. In this instance, we felt it was best that *** ***** be removed from the platform as we were not able to assist him in the manner he expected.
  
  Given the fulfillment account cancellation and refund provided, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. My Comments: I had renewed the prescription 3 times but Life MD does not have doctors available for 45 days to hold online meetings to resubscribe. I found an new vendor and had the product in 4 days. Something is not going well at Life MD and I was glad to get a refund of my prepaid prescription. My "verbal abuse" is not so, it is telling them their process is broken! They do not listen to the issue of once you have a 30 prescripton and renew it will take 45 days to get an appointment, thus you are out of product for at least two weeks before it is refilled. See the issue their lead time is because they do not have doctors to meet the requirements of their programs. When you only read call scripts and do not write down the problem and try to solve it then you will lose long-term customers like myself. Good Luck to LIFE MD your model is broken. If someone cared they would lis
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business gets you to sign up for 6 months of service and makes you think you are getting a good deal because you would be able to get 6 doctor visitations of 1 per month which you have to do in order to get your medication. Where the problem comes in is that they don't have enough physicians to to see the patients and you may have to wait 2 months to get to see a doctor before you can get your medicine. Any company that charges by the month should have enough staff on hand to handle the new customers they are taking on. I made my last appointment back in mid April and it was scheduled for June 5th. I made this appointment in my 6 month window. Now they are telling me I have to pay them another $749 if I want to be able to keep this appointment. That seems criminal to me. If you make an appointment in your 6 month window you should not have to pay more money for them to honor that appointment. This to me is the same as a restaurant advertising all you can eat buffet and when you go in the restaurant they have no food out for anybody to eat. They advertise that refills are simple and online which is not true because you have to actually have a video consultation with a doctor or nurse practitioner. They also do not tell you that they only have 1 nurse practitioner for the entire state of *********** which is why it takes so long to be able to speak with somebody. They should disclose up front before you join that there are very long wait times due to only having 1 nurse practitioner. I have waited 7 weeks for this appointment on 06/05/25 and they send me an email saying if I want to keep that appointment I will have to pay them $749.00 more dollars. That seems like extortion to me. Since my appointment was made in the 6 month window that I had previously paid for I should not have to pay them more money for that appointment that I have already paid for. They need to also not false advertise simple quick refills because it is anything but that.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1-year subscription/membership with LifeMD. For the first couple of months, customer service was fantastic. I was receiving excellent care, prescriptions were filled promptly without me having to ask, and any messages I sent were typically responded to within 24 business hours. However, in the last 3 months, this has drastically changed. I have to message the care team multiples times, call customer service, and wait DAYS for a response. The last two times I have needed refills, I have had to practically beg the provider that I am paying out of pocket for, to do their job. Per LifeMDs website, the membership with LifeMD includes same-day prescription refills along with 24/7 access to healthcare providers. I have been trying for days to make an appointment and LifeMD will not allow me to do so. My prescription was never refilled on time and was refilled incorrectly a day late with no prior authorization for a dose increase as it should have been. Therefore, my pharmacy is still unable to fill my prescription 6 days later and LifeMD will not provide the prior authorization despite me calling and messaging multiple times with no response and my pharmacy attempting to contact LifeMD as well. I am now 6 days into of being off medication due to LifeMDs negligence and lack of care. They are falsely advertising care that they do not deliver to patients paying hundreds of dollars for. I want the year that I paid for reimbursed in full as I have not been given the care or services I was told I would be provided as advertised on their website.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********