Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surveillance Equipment

Surveillance-Video.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 8/11/2023 10:00 am Website states orders placed on a business day before 2 pm are shipped the same day. I did not receive a tracking number or confirmation email yet. I see complaints here about shipping also.

    Business Response

    Date: 08/14/2023

    The camera is not available and experiences a lead time as listed on the website. We can update customers shipping to overnight once it comes in (Just to try to make him happy even though he is in ********) or we can cancel the order.  please advise.

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec. of 2021 our nonprofit purchased a surveillance camera from this company for $655. The camera arrived and was installed but would not focus. I was told I had to send the camera back, which I did. I asked for a refund but was told the camera would be repaired and returned to me. I waited and waited. I have sne multiple emails and made numerous calls and was strung along and told my refund would be forthcoming. We are going on 1.5 years now, and cusotmer service says that because this has dragged on so long, they are unable to refund my money.We are a nonprofit, and I find this behaviour abhorrent and shameful.If nothing else, future potential customers need to be made aware of this scammy operation.(But I also still want my money back!)Original order: *******************************,Thank you for your order from **********************.If you have questions about your order, you can email us at ************************************************************ Invoice #********** for Order #********** Billing Info ******************************* ****************** *********************************************************************************************************************** Shipping Info ******************************* ****************** *********************************************************************************************************************** Payment Method PayPal Express Checkout Payer ********************************** Shipping Method *********************** Ground ItemsQtySubtotal Axis ********* M3048-P 12 ** Mini Dome Network Camera, ****mm Lens SKU: ********* 1$655.69 Subtotal$655.69 ************************* Estimated Total$668.14

    Business Response

    Date: 08/15/2023

    in further speaking with the factory about this case , we were able to get the factory to send a new replacement .  ***** tracking was  ************    and  customer received the new shipment - Friday7/28/23 at 12:51 PMSigned for by: LLUCINDA

Surveillance-Video.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.