We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Boxes

Brandshare US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/28/2023 I have a pending charge for ****** for a ****************************** beauty box.I have filed fraudulent charges with my bank.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BrandShare facilitates ********* Beauty Box, which is a quarterly box for $6.98. On February 28, 2023, without permission or consent, my payment method was charged for 100 boxes and my card was charged $759.08. I have never changed anything, nor would I ever purchased 100 boxes that are barely even worth the $6.98 they are sold FOR individually. I haven't logged on to this account in over a year, so there is absolutely no way that I changed my one (1) box to 100 quantity. ******* says there's nothing they can do, and that we need to contact BrandShare. If this was a hacking issue, or a scam- either way people need to be informed and all those charges need to be reversed.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 orders on December 4, 2022. My account is under:*********************** ****************** ************* ******************************************************** I received order #****** that was for 1 box totaling $5.35 placed on December 4th 2022.I haven't received order #****** that was for 4 boxes totaling $38.46 placed on December 4th 2022.I have emailed them multiple times with no reply. They do not offer any other ways to contact or communicate with them. I have tried contacting them and have found no other way to reach them. I will include my receipt, as well as unanswered emails, proof that my order shows it is still processing and not shipped, and verification of the funds being withdrawn from my bank account.

    Business Response

    Date: 03/01/2023

    Please reach out to customer care to provide a replacement order

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They have not responded to my multiple emails inquiring about this. It feels like they stole from me. And if its a glitch why send me an email telling me they are going to be charging me for the next box (that email said nothing about what they owe me). If it wasn't for customers, they would have no business, this is so unprofessional. Where's my money or my order? A "glitch" doesn't last months and months and prevent a courtesy email explaining such matters. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 02/09/2023

    We have hit a technical glitch and are working to get boxes out for the customers ASAP. **** will be updated when shipping is avialable

    Business Response

    Date: 03/01/2023

    Hi ****

     

    Your boxes have been fulfilled Tracking here:

     * **********************
    ** *******

    *

    *
    ****
    **********************
    ** *******

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Brandshare US is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.