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Business Profile

Subscription Boxes

Brandshare US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Refund was FINALLY received 3/13.  Much later than promised.  They then said that The $100 gift card was sent via email.  This is not true and now once again I am being ignored when I asked that they resend the email they said they sent.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 03/22/2023

    Hi,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.


    For those who were effected by the billing mishap: We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, ******* will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.


    At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.


    Business Response

    Date: 03/23/2023

    Hi *****

    The eGiftcards were issued to the email on file for your beauty box subscription on Thursday, March 2nd.


    The email was sent from *********************************** If you have not received the gift card please check your spam/junk folder. Should you have trouble activating your card, or any issues please call **************

     

    If you didnt receive it, please contact ************************************

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 28, Brandshare billed me for 100 beauty boxes totaling $746.86 order #*******. They sent out an email that day starting the money would be refunded into my account in 3-5 business days. The money they took from me still has not been refunded. I have emailed them multiple times; I have asked for someone to call me. Instead, I keep getting back generic emails. I need the money that is owed to me returned.

    Business Response

    Date: 03/09/2023


    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.

    Should you need further support, please do not hesitate to reach out to our team at ************************************.

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28 at about 4:30am, I received a fraud alert on my *********** card for a charge from ****************************** for $746. I was incorrectly being charged for 100, instead of just 1, subscription box that Brandshare ships on behalf of ******** Since it was flagged as fraud, my card was immediately closed and the charge rejected by *********** on my behalf. Since this was right before the beginning of the month, I have been unable to pay bills because my card is now closed.Brandshare and ******* later issued a statement that they had mistakenly charged a group of people, like me, for 100 boxes. Their resolution for this was to offer a $100 gift card and 2 free subscription boxes. However, because my credit card flagged it as fraud and didn't allow the charge to process, Brandshare refuses to apologize or offer any kind of compensation for charging me hundreds of dollars because I "was not affected" since the charge didn't process. They refuse to recognize that my card being closed has seriously affected my life and refuse to accept any responsibility for their egregious mistake. I am attaching proof here that they tried to charge me $698 before tax for 100 boxes and of the over $746 charge that *********** flagged as fraud.

    Business Response

    Date: 03/22/2023

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.


    We are sorry to hear you are experiencing this issue. Our best advice is for you to contact the appropriate parties (landlord or mortgage company) with detail into the incident and ask that they waive any fees as a result of funds being unavailable at the time that payment was due. We do apologize for this inconvenience.

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not a customer any longer of ********************** beauty box anymore, and never updated a payment method for them and they still attempted to charge my card, they made a billing error over seven hundred dollars. My bank flagged the charge as fraud, and insisted that I close my account and come in and sign paperwork. Do to this I have to wait 10 to 14 days for a new debit card. Reset establish auto pay accounts and use my credit card until I receive my debit card. This is all through no fault of my own. I have emailed them several times, the response does not acknowledge there responsibility. I have left my number and have asked to be called. The last response from them was about covid shipping delays, and I havent even ordered anything. I expect the same compensation being offered to others.

    Business Response

    Date: 03/07/2023


    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.

    Should you need further support, please do not hesitate to reach out to our team at ************************************.

    Thank you,

    Brandshare

  • Initial Complaint

    Date:03/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     Hello, this response is the same generic response I got when I emailed the first time the very beginning of March. Unfortunately since then Ive emailed two more times requesting assistance and I have yet to receive an email back. I did get my money back finally, but it actually came from my bank refunding the money from the fraud claim and not your company. I also inquired about getting reimbursement for my late fees and asking to speak with someone on this, but still no communication back. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     
    e paid when they are due now.

    Business Response

    Date: 03/06/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Business Response

    Date: 03/22/2023

    We are sorry to hear you are experiencing this issue.


    At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.


    We do apologize for this inconvenience

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     I already have done this and emailed them and they told me they dont owe me anything when in fact they do. 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 03/06/2023

    Please email ************************************ for us to look into sending your gift card

    Business Response

    Date: 03/29/2023

    Hi ***** 

     

    Please be advised that we will be providing you no cost boxes for Spring and Summer (not Winter). This was what was promised in the communication to all subscribers, no exceptions. If you have any other needs please email ************************************

    Customer Answer

    Date: 03/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Brandshare US is NOT a BBB Accredited Business.

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