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Business Profile

Streaming Service

Peacock TV LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 527 total complaints in the last 3 years.
  • 237 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peacock tv has been double charging me on my bank account for at least a year upon reviewing my bank statements so its unclear how much they actually stole from my account So they owe me a lot of back pay . You cant even call them to get a live person because they have no contact number other than robots on help page what they are doing is a felony even after I canceled they still are charging my account they need to be fined and held accountable!!!!!

    Business Response

    Date: 02/28/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 22, 2024. We apologized for any inconvenience that the customer experienced before confirming that they did previously have a Premium Plus subscription associated with their information, which was why they were seeing two charges each month. The customer submitted a OneTrust account deletion request, which successfully cancelled their subscription account to prevent any future charges. We then provided the customer with a refund for all Plus charges dating back to their original purchase date in July 2023. 

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this may be fraud or identity ********* tried every option available to contact peacock tv & only kept going in a never-ending circle of no actual contact. tried to register to use peacock tv & couldn't complete registration because both of my emails were in use with peacock, although i've never tried to use peacock before today. also, the form didn't ask for any credit card info.tried to contact peacock, but none of the options to do so worked.info i got from using wikipedia: peacock tv llc; *** streaming platform; *****************************************************************; phone ************ (didn't work when i tried to use it); subsidary of nbcuniversal media group; ceo ***************************.i would like to be able to use my own email addresses & for peacock to make sure that whoever is using my name & emails is disconnected from the real me. let them use their own names & emails. i can't imagine why anyone would need to do this, it's not like the paid versions of peacock are very high priced.

    Business Response

    Date: 02/22/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 21, 2024. We apologized for any inconvenience that the customer experienced in trying to create an account with their information. We explained that there was an account associated with their email which was created back in 2020 and that if they would like to access it, they would just need to reset their password to be able to sign in. The customer confirmed that after updating the password they were able to sign into their account and access the Peacock app. We also provided them with additional information on the different ways to contact ************* in the future for support.  

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Peacock TV In October in anticipation that an Ohio State football game was only available on Peacock. I tuned in to watch the game but was unable to get into Peacock on my TV, despite having been charged $6.44 for the service. I sent an email to the company asking that they cancel my Peacock subscription at that time. I have been billed in November, December, January and February. My bank has refunded my money for November and December but not for October and February. I dont understand why they keep billing me every month when I asked that it be canceled. There is no number to call.

    Business Response

    Date: 02/26/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 20, 2024. We apologized for any inconvenience that the customer experienced when trying to cancel their subscription. We were unable to locate a subscription account associated with the information they provided, so we asked for additional information to try and locate the correct account. The customer has not replied with the necessary information for us to assist further. If the customer requires any further assistance, we ask that they respond to the emails previously sent and we would be more than happy to assist.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 08/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I received your email in February.  Since I was refunded my $6.44 for October through February, I did not respond.

    However, I recently looked at my Amazon ********** statement, and found charges for Peacock again in the amount of $6.44 for March, ****** **** June, July and August!  During the month of June, my Amazon Prime card was lost so I called the credit card company and they sent me a new card with a different credit card number!  But somehow, the Peacock charge continued in July and August!  How can that happen?

    I looked on Peacock website and was able to sign in. However, there is no record of my subscription!  I have Amazon Prime statements with the recurring charge in the 12th of every month from last October until August.  (We signed up only to be able to watch the Ohio State football game. We never were able to see the game with our subscription!  With a lot of help we were able to log in with our daughters account and see the game. She lives in another house with another subscription. 

    When we signed up in October of 23, we used the credit card ending in 4415.  In February, I reported the card lost,  the recurring charge of $6.44 was still charged on the new card ending in 7819.  I dont understand how that could happen!  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 08/29/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on August 29, 2024. We apologized for any inconvenience that the customer experienced before we were able to locate a subscription account associated with their information under an alternate email address. We cancelled the Premium subscription and refunded all past charges on the account. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Cyber Monday November 27, 2023. I purchased 1 year subscription from Peacock at $19.99. On February 14, **** I noticed the peacock app was not working properly so I paused the show (that requires subscription) and deleted the app and added it on again. I read that could fix app issues with peacock. When I downloaded the app again I could no longer access the show and noticed my subscription was deleted. It was impossible to find a human but once I did I was told I dont have an account. I even provided payment confirmation from my bank. I requested a refund and Peaock was non responsive.

    Customer Answer

    Date: 02/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with ********************** that is automatically charge to my credit card. I want to cancel my subscription, but It only allows you to cancel online. It tells you online you must go to "My Account" to cancel. It will never let you go to "My Account." Cancel my subscription and stop charging my credit card.

    Business Response

    Date: 02/20/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 18, 2024. We apologized for any inconvenience that the customer experienced when trying to cancel their subscription. We were unable to locate a subscription account associated with the customer, so we asked for additional information to try and locate it. The customer confirmed that the subscription was through a third-party and that they were able to successfully cancel the subscription, so no further assistance was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their premium plan last November and it has never worked. They do NOT answer the phone. Their "CHAT" is useless. They are cheating people out of their money and provide NO customer service. I am quite sure they ignore these complaints.

    Business Response

    Date: 02/20/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 18, 2024. We apologized for any inconvenience that the customer experienced when trying to stream the ******************** While this movie previously was on Peacock, it is no longer available to stream as content is sometimes only available for a limited time. The customer then provided feedback on how to get in touch with *************, so we provided them with additional information on the different ways to contact ************* in the future for support. 

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paying my bill every month but still cant get on peacock. I got on once after I complained to you and now wont let me on.

    Business Response

    Date: 02/07/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via phone call on February 6, ****. We apologized for any inconvenience the customer experienced before confirming that there is no active subscription or past charges associated with their information. We were then able to locate an active Premium subscription associated with their husbands email address. We walked the customer through signing out of the ********************** app on their device before attempting to sign in with the correct subscription account, but the customer did not know the password.  We sent a password reset email to the account and the customer said they will attempt to sign in later.  

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for a year's subscription to Peacock which is an *** that I was familiar with and LOVED but, I recently moved and when I signed up this time the *** is HORRIBLE. I watch the *********** SUV on the *** and EVERY single time about 30 minutes in the *** freezes and you can not go back, forward you have no choice but to exit. I have restarted the ***. logged in and out attempted to speak directly with ***** which is close to impossible. I checked the internet connection and even upgraded the internet its the *** itself and after exausting all efforts if this can not be corrected then I am respectfully requesting a full refund for services unrendered. I would also welcome Peacock fixing the issue and then extending the membership to cover the months it did not work. I look forward to hearing from you.

    Business Response

    Date: 02/12/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on February 5, ****. We apologized for any inconvenience that the customer experienced before requesting additional information on the issue they are encountering as well as the device they are using. We provided the customer with troubleshooting steps to perform for their device to assist with any issue they may be experiencing and have not received a reply since. 

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 02/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw back up on Peacock TV on January 24. They debited my account that day for $6.39 and then they charge me again $6.39 on January 28 so I thought that was odd and looked back through my bank account and they have charged me double numerous months. I tried to reach out to them, but they did not, they stopped responding

    Business Response

    Date: 01/31/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via phone call on January 30, ****. We apologized for any inconvenience that the customer experienced and were able to locate two different Premium subscription accounts associated with their information. We cancelled one of the subscriptions and processed a refund for all past charges on the account. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 02/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peacock has been automatically charging our credit card for services not delivered now or ever. When we try to cancel, cannot, because, they have no record of our account or any account in our name however they continue to charge us. We are told to just cancel our card. We cant because other vendors are paid automatically. We have to dispute the charge every month. We want them to stop billing us.

    Business Response

    Date: 01/31/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via phone call on January 31, ****. We apologized for any inconvenience that the customer experienced and were able to locate an active Premium subscription associated with their information under an incorrectly spelled email address. We cancelled the subscription and refunded all past charges on the account. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 02/07/2024

    Better Business Bureau:

    We were contacted almost immediately by a real person, who patiently went step by step with us to explore every avenue of where there was a disconnect and to stop charges and give us a refund.  Problem resolved!   Thank you.
    Sent from my iPhone

     


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     


Peacock TV LLC is NOT a BBB Accredited Business.

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