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Business Profile

Streaming Service

Peacock TV LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 526 total complaints in the last 3 years.
  • 236 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/11/2024 MY RATES WENT UP OVER $2 A MONTH AND WAS TAKEN OUT OF MY ACCOUNT AUTOMATICALLY WITHOUT MY CONSENT. AGAIN THIS MONTH 10/11/2024 CHARGED AUTOMATICALLY $2 MORE THAN I AGREED TO WHEN I SIGNED UP ! I RECEIVED NO PERSONALLY EMAIL AND I DID NOT CONSENT TO THIS COMPANY TAKING MORE MONEY OUT OF MY BANK ACCOUNT. AS SOON AS I GOT THE NOTIFICATION FROM MY BANK THIS MORNING ABOUT THE CHARGE I CONTACTED PEACOCK. AFTER I CANT THE SUBSCRIPTION COMPLETELY DUE TO NOT BEING INFORMED. WHEN I REACHED OUT FOR A REFUND ON AT LEAST THIS MONTHS CHARGE. THEY ENDED THE CHAT. AND I WASNT ABLE TO EVEN TYPE ANYMORE. I DONT HAVE EXTRA MONEY FOR THEM TO SIDE PAST ME . I AGREED TO PAY $5.99 A MONTH. THATS ALL I CAN AFFORD. WE DONT EVEN USE THE ***** THE CHARGES FOR THIS MONTH THAT WERE CHARGED THIS MORNING ARE STILL PENDING SO WHY CANT THEY GIVE ME MY REFUND?

    Business Response

    Date: 10/21/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and attempted to contact the customer via phone call and email on October 17, 20, and 21, 2024. We apologized for any inconvenience that the customer experienced before confirming that they do have an active monthly Premium subscription associated with their information. We informed the customer of the email communication we previously sent, notifying them of the upcoming price increase that did impact their Premium plan. We then cancelled their subscription and refunded the past 2 months of charges on their account. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:10/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 4 charges from "Peacock ***** for *****, 7.99, 6.00, and 7.99. I do not have an active account or subscription. I have been in contact with 3 different customer service representatives and none of them can find my account. For "security" purposes they cannot give me any more information. **************** does not have a phone number, so I have never spoken with an actual human. They just keep emailing me asking me to verify my email, billing address etc., all information that I have already given them many times. I want a refund. They have been stonewalling me and taking hours to respond during normal business hours. I look online and see that many people have the same problem as me. Peacock thinks they can just make small charges and people won't notice, or the customer service will be so bad that they give up.

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I had been getting the run-around from Peacock customer service via email. Once I submitted my complaint to the BBB, it was resolved in less than an hour. The fraudulent account that had been using my debit card was canceled and the money was refunded. 

    Thank you for your help.
    Sincerely,

    ********* ******



     


  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We attempted to pur***** the peacock app as part of a package offered by our TV (xfinity provider). When we tried to set it up, Peacock had us sign up again and give billing info. It was confusing. Even when we did this, we could not access our new account Multiple efforts to sign in led us in a goose ***** as they did not recognize our sign in info, but gladly took our money.. There is no way to contact them for resolution! This appears to be a very badly run company or a devious one. They should be accountable and accessible

    Business Response

    Date: 10/02/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on October 2, 2024. We apologized for any inconvenience that the customer experienced before we were able to locate an active Premium subscription under an incorrectly spelled email address. We cancelled the subscription and refunded the recent charge. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *******



     

  • Initial Complaint

    Date:09/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PeacockTV does not have a customer service portal. The chat bot on their website cannot help with anything and creates an endless loop when trying to cancel the subscription. I don't want to pay for the extra month I was literally charged for 30 minutes ago. There is no phone number to call. There is no one to to talk to on their online platform. The chat bot sends you in an endless loop that gets you no where. Trying to talk to them via ******** sends you back to the chat bot.

    Business Response

    Date: 09/30/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on September 29, 2024. We apologized for any inconvenience that the customer experienced before confirming that we have cancelled their Premium subscription and refunded the recent charge. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:09/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot access Peacock tv. The website says I do not have an account. Yet they are billing me monthly for service!

    Business Response

    Date: 09/30/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on September 29, 2024. We apologized for any inconvenience that the customer experienced before we were able to locate an active Premium subscription under an alternate email account. We turned off the subscriptions renewal to prevent any future charges. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept ******* I saw an 84.79$ charge on ****** for peacockplus. Since it was not a purchase I authorized I contacted ****** to dispute it. ****** advised me to contact Peacock plus which I did that same day. I explained that I had not authorized or signed up for those services, and that in the recent months I had information stolen from ****** trying to purchase movies and streaming services. I received an email back from Peacock plus saying they had removed me from all auto renewal and there would not be further charges.However, today I see they have charged my account for the ******** have sent another message and will contact my bank to dispute the charge but this all looks like a scam or worse theft.Thank you ********* *******

    Business Response

    Date: 09/26/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via phone call on September 26, 2024. We apologized for any inconvenience that the customer experienced before confirming that the subscription on their account has already been cancelled and a refund for the recent charge was processed. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:09/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for Peacock On a trial basis, sought to cancel the , was told it was canceled, yet my credit card account would continue to be charged monthly. Theres no way anymore to contact them by phone, youre supposed to use your account For ********************** to stop the month monthly charge on something that I already canceled. I would want email confirmation of the cancellation

    Business Response

    Date: 09/22/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and attempted to contact the customer via phone call and email on September 17, 18, and 19, 2024. We apologized for any inconvenience that the customer experienced before confirming that we do not have any subscription account or charges associated with their information. We asked the customer for additional information so that we can attempt to locate any subscription associated with them. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like 2 or 3 other Peacock victims, we tried to cancel, and they continue to charge us. There is no functional phone #, chat does not work. The ******* ***** number is only a recording that is not manned. So, we can't cancel and we can't contact them.

    Business Response

    Date: 09/19/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on September 16, 2024. We apologized for any inconvenience that the customer experienced before we were able to locate an active Premium subscription under an alternate email address that belongs to the customers family member. We cancelled the subscription and refunded the past 6 months worth of charges. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 09/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *** ******* *******



     

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot connect to the service on my TV. I paid for it and my account was charged $8.43. A recurring charge every month. I am asked to pay for help, which I refused to do. This is a scam. Theres no phone number listed either. I was a full refund.

    Business Response

    Date: 09/10/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on September 10, 2024. We apologized for any inconvenience that the customer experienced before confirming that we have now cancelled their Premium plan and refunded the recent charge. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to peacock channel for an annual subscription through Roku. When I went to the peacock website to log in it said I did not have any subscriptions. I contacted Roku and they stated that the peacock channel could only be viewed through a Roku device and no ther devices. I found this to be deceptive as I understood an annual subscription to be just that a subscription I could access through any device, phone computer or another device like a fire stick or ********* But there seems to be no connection between Roku and ******** accounts and so Im limited to just my Roku devices. This is dishonest business.

    Business Response

    Date: 09/11/2024

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via email on September 9, 2024. We apologized for any inconvenience that the customer experienced before we were able to locate their Premium subscription purchased through Roku under an alternate email than the one they had been using to try and access their account. We confirmed with the customer that with this subscription, they can access Peacock on any of our supported devices. The customer was then able to sign in on their preferred devices to access Premium content. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

Peacock TV LLC is NOT a BBB Accredited Business.

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