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Business Profile

Small Business Loans

SBG Funding
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SBG funding has been texting and emailing me relentless for months now despite multiple requests to stop. They are sending me repeated offers for 'business funding' despite me never asking for such, and I have no reason to want funding. They also repeatedly send me Docusign links trying to lure me into signing a committment for such funding. I have repeatedly asked them to stop but they persist. I have complained to Docusign about this abuse as well. Their actions have cluttered up my phone and email and wasting my time as a practicing physician.

    Business Response

    Date: 06/09/2025

    Hi *****,


    Thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience and frustration this has caused you.

    I've gone ahead and permanently removed your contact information from all of our systems, including any third-party outreach lists. You will not receive any further emails, texts, or contact from SBG Funding going forward

    While it was never our intention to cause any disruption, I completely understand your concerns and appreciate you letting us know so we could take swift action

    If you do happen to receive anything further by mistake, please feel free to reach out to me directly and Ill make sure its resolved immediately.

    Wishing you all the best,


    ****** *******
    *** ****************************** *************** *** *******
    ***********************************************************
    **************

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against SBG Funding and Expansion Capital Group for deceptive practices, misrepresentation, and mishandling of personal and financial information. My experience with these companies has left me feeling stripped of my privacy, misled, and deeply concerned about their business ethics.I initially applied for a $10,000 loan with SBG Funding. Instead of approving the requested amount, I was offered $9,200 with payments of $1,800 a month for seven months. This was completely unacceptable to me, and I clearly communicated my disagreement with these.terms.2. Revised Offers and Misleading Communication:After expressing my dissatisfaction, I received an email from ***** ****** stating that they wanted to earn my business and were revising the offer. She presented two options:-Option 1: $9,200 with $1,800 monthly payments.*Option 2: $4,600 with $900 monthly payments.On Monday, I contacted SBG Funding to accept Option 2, as it better fit my needs. However, the representative I spoke to informed me that he needed to consult with the underwriters. See Attachment with details

    Customer Answer

    Date: 01/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     

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