Reviews

Review Details

• Review fromTodd B

  Date: 08/01/2025

  1 star
  We purchased the hop on hop off pass and the liberty cruise for the next day. We were told that the buses arrived at the stops every ***** min and the liberty cruise would take us to **************. We later found out that the cruise only goes by the Statue of Liberty and you can not get off there. When we arrived at our first bus stop our tickets were scanned and then we waited an hour and a half for the bus. When it arrived only 3 people were allowed on board because it was full. Which caused us to miss our liberty cruise. The employee at the stop said that a lot of drivers called off. They only had 14 out of 80 something buses running. He gave us an email and said if we emailed customer services they would give us a refund. After emailing customer service they replied the next day and said that because our tickets were scanned they would not refund us. They said they would just renew our tickets and we would have 12 months to use them. I replied back and said I wanted a refund due to missing our cruise and not riding the bus. They should not scan tickets until you board the bus. I have not received a reply back. Topview has poor customer service and employees that lie. I do not recommend using them to tour *************. Our entire day was ruined and we did not get to see everything we wanted to because of their poor planning. Also we did not even use their buses or cruise and they would not refund us. Don't waste your money like we did.

• Review fromJUAN PABLO B

  Date: 07/28/2025

  1 star
  I bought the topview bus tour using groupon. I arrived to red route location 3, I was told the bus will be there in 15 min. After +30 min the bus showed up. People came down the bus and they were complaining about something, but I didn't understand. I entered the bus and it is a hotbox, I asked about Air conditioning (it is like 100f in ***), AC doesn't work...at this point I realized I made a mistake buying something from topview company. The tour started, I noticed the driver is so tired that is sleeping while driving... I'm thinking this is a total mess and dangerous to my family. We exited the next station. I contacted ******* to cancel this but they are not very helpful. I am contacting you to see if I can get a refund for this disastrous experience. I am planning to escalate this to my bank to get refund. Skip this company!

• Review fromDavid A

  Date: 07/26/2025

  1 star
  I am writing to share my incredibly disappointing experience with your company yesterday in *************. After exploring the 9-11 Museum, we waited 40 minutes for a bus to finally come to stop 8. It was extremely hot and I was traveling with my 78 year old mom with mobility issues. I understand traffic, but either more busses need to be in service based on demand or need to be honest with advertising.The experience only got worse from there. Instead of continuing back to stop 1, the tour abruptly ended at stop 13. The driver rudely kicked everyone off of the bus stating that he was going on break since he had been working since 6:30 am. We were told to walk several blocks to stop 14 where a bus (which was parked), would take us back to the beginning of the tour. At that stop, we were told by several workers in your company that they didn't know when the next bus would even arrive. Furthermore, extremely rude and unprofessional staff. The staff member told us "the company takes your money upfront and this is what happens." Who says this, especially looking at an older lady with mobility issues. No offer of help, nothing. Just went on trying to sell this horrible experience to next unsuspecting customer. There were many other people we encountered throughout the day that were experiencing similar horror stories.I am completely outraged and embarrassed by the lack of courtesy, professionalism, and concern towards customers who paid $120.00 to experience a trip that was nothing short of a nightmare. This was the worst experience of our entire trip to ********]. We landed out taking a taxi back the six blocks needed to go back to our hotel, which of course added additional costs to this already expensive "experience."Your company should be ashamed of itself!

• Review fromMelissa S

  Date: 06/18/2025

  1 star
  We were approached by a sales lady as We were coming off the subway. We are familiar with NY and knew we wanted to see the Statue of Liberty. The salesperson stated there has an express cruise for $39 a person leaving in the next hour. We agreed. She seemed rushed to get us the tickets and make the sale. As I was paying. I noticed that the prices was $59 a person not the $39 she quoted. As I was asking her about is she was frazzled and said sale is final no changes. So we were forced to pay the new amount. When we got on the bus to take us to the ferry the bus broke down, no communication from the driver or tour guide. We just saw others jumping off one bus to the next. We barely made it. When we arrived to cruise we were informed that the top deck seats were an additional $20 per person!!!! We were furious. We got seat in the front bottom but then were immediately overran with people that that it made us miserable and not enjoy the views and experience. What a terrible way to make money. The cost for us was ridiculous. I will be adding this as a review as well. I would not EVER recommend your services to anyone. We have been to NYC multiple times times and uses the Baron bus with no issues. We will recommend the other companies to friends and family.

• Review fromMary G

  Date: 06/13/2025

  1 star
  Don't tour with this company. I bought two bus tour passes in NYC, one to tour the "downtown loop" and the other to tour the "uptown loop". Approximately $80 (So did 3 of my friends). During the downtown tour, the couple in front of us informed us that they could not buy an uptown tour pass for that day because there was a parade uptown and buses could not tour. So Topview sales rep who approached us outside our hotel that morning sold us passes he knew we could not redeem that day. Also, the buses stopped for nearly 20 minutes at several stops along the way and none of the passengers were informed as to why! It was hot. Bus drivers were very disorganized and unprofessional. We were also told that since we could not continue the tour to the uptown loop, that the driver would take us back to our starting point near our hotel. That was not true either. He dropped all the passengers off at the final stop of downtown tour and told us to walk a couple of blocks east to get
  another bus and they would take us back to our starting point. We got on second bus and it just sat there in the heat for 20 minutes and did not move!
  We all ended getting off that bus and walking the mile back to our hotel. It was the worst customer experience ever! I've done *** *** twice in NYC, they were very good! Go with them! How we ended up with Topview was a
  misunderstanding. Never again!!

• Review fromJennifer T

  Date: 05/07/2025

  1 star
  Purchased two tickets $288 i became sick for 2 weeks so i could not make my scheduled date i sent email and asled to reschedule they made it seem like it was no problem,than i was told i would to pay 50% my ticket price to reschedule so $144 for you to just put me in system for another date,no thanks.I asked for a refund her told me i haf to email ********** one is responding to me,you could in the hospital dying these people will not refund or just reschedule for free.Thats all i wanted was to reschedule.I will never spend my hard earned money on this place again

• Review fromKristy M

  Date: 05/04/2025

  1 star
  April 27, 2025. The city of ******** should pull this companies business license and not let them operate in the state. I felt like I was being held hostage on this bus tour and during the tour, I think the driver was snorting coke. He would stop (not a regular stop) and we sat for 15 to 30 minutes waiting for his dispatcher to tell him he could move on. It was cold that day and the people up top were freezing & trying to find room below. One lady's son was disabled and she kept asking if he was okay. Worst on off bus that I've ever been on!

• Review fromErin C

  Date: 04/28/2025

  1 star
  Unsafe horrible no accountability! Unsafe staff. Dont put your life in these scammers hands!!!

• Review fromRo T

  Date: 03/03/2025

  1 star
  Took my daughter on the Tea Around Town for her birthday on ******. We left late and did not get our 75 minute tour. There was no sugar or honey for the teas served and we did not get our tumblers. The staff were very nonchalant and told us all on the bus to contact customer service.They did not honor what they advertised. For all of the money spent on the trip, it was disappointing that they did not provide what was advertised.

• Review fromSteven R

  Date: 02/19/2025

  1 star
  Bought 2 day passes, DO NOT WASTE YOUR MONEY. We rode several times the first day, and every single bus but 2 LEAKED all over the place. They handed us ponchos to sit ***** not take this if you have reservations. With the exception of ONE driver, (who we tipped, the only one) - Most don't bother to announce stops, door don't open unless you know EXACTLY where to get off, you'll miss your stop. Other times IF they stop, plan to sit there for up to 30 minutes while they try to sell more tickets.The staff was extremely unfriendly, I saw 2 separate staff members YELL at CUSTOMERS. One for standing up, and one for TOUCHING an employees umbrella. I get it's *** but rudeness like that by someone you are PAYING is unacceptable.They will lie cheat and bully you into buying as many days as you can. We bought 2 days, and ubered the 2nd day. That should tell you all you need to know about this company