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Business Profile

Sightseeing Tours

City Sightseeing New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am really unhappy with the tickets we purchased from the cruise terminal in ***** on August 23rd . We felt both lied to and deceived. We were told by the saleswoman in the terminal that the buses run all day and that we could easily take the yellow line to see the Mdina and the red line to see the blue grotto.When we got on the bus we were held there for at least 20 minutes as the salesman wouldn't let the bus leave as it was easy to see her was receiving commission for every ticket sold. This was particularly clear when he got mad and started telling at patrons bc the walked of the bus due to it being overcrowded.Sadly we found out too late as we were lucky enough to catch the 4ish pm yellow bus at ****** Little did we know this was the last bus and we would have been stranded had we missed this bus. It was on this bus that we inquired about catching the red line at the port, only to be told the buses are done for the day and 4pm is the last bus. How deceiving are the sales people who lie and omit important information just to make a sale. I would like my money refunded for the 5 tickets purchased bc sadly we didn't get to see anything we wanted to today. I patiently wait your response, until leaving a review on ******, TripAdvisor and ********. Thank you.

    Business Response

    Date: 09/12/2024

    Dear Sir,

    Thank you for bringing this to our attention.

    To help us investigate this further, could you please provide a copy of your tickets or any order numbers associated with your purchase?

     

    Best regards,

    SSP Team

    Customer Answer

    Date: 09/20/2024

    I can't locate the last ticket, so only 4 are copied

    Business Response

    Date: 09/25/2024

    Dear Sir,

    Thank you for reaching out. Please note that we are not affiliated with ************* and do not currently sell Malta products or services.

    We recommend contacting their office directly to address your concerns and resolve the matter.

    Thank you, and we wish you the best in resolving this issue.

    Best regards,
    SSP Team

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sold me four tickets to hop on hop off bus routes. Not once was I told I had to redeem at a certain spot. Instead I was told to hop on anywhere. Every single time my group tried to hop on, the bus was too full and we couldnt use it. Again, the driver did not say I had to go to a certain spot to redeem. Now, they are refusing a refund.

    Business Response

    Date: 07/21/2024

    Hello BBB,

    Our records do not show any orders under this client's name or email. Please have the client advise on the order number or the name or email used when the purchase was made.

    If possible, please have the client send a copy of the passes or the tickets purchased.

    Best regards,

    Customer Service

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    This company hides behind fake names.  Ive included the email with the tickets purchased. 

     Ive also included the email where they rejected my request for a refund.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

    Business Response

    Date: 08/13/2024

    Dear *********************,

    Thank you for bringing this matter to our attention. We understand the concerns raised by *********************. However, after reviewing the details, we have determined that the ticket in question was not issued by us, and we are not the service provider for this transaction.

    We recommend directing this complaint to the original point of purchase or the appropriate service provider.

     

    Best regards,

    SSP Team

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought three tickets city bus tour Hop-On Hop-Off. We did the reservations on December 20. for a tour on January 11-2023. We decided to cancel on December 25, but the agency refuses to refund the money. $147.00. Please help!

City Sightseeing New York is NOT a BBB Accredited Business.

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