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Business Profile

Shoe Manufacturers Supplies

CareSole.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Manufacturers Supplies.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from this company and I need to return it because I can't use it. It is unopened and unused. Their web site states that returns are easy. They instruct customers to email them and they will respond within 24 hours. I have emailed them three times in the past week and have gotten no response. I have also called them three times and the phone hangs up.

    Customer Answer

    Date: 06/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the mask a few times and it quit working. I have tried to contact LumaOne several times via email and they will not get back to me. Very disappointed as I would really like to use it. I would like a refund as Im not sure a new one will work.

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received goods Dec.24th2024 from Caresole. Returned goodsJan.8th 2025 .The total I paid for the goods was ******. They are not answering my emails. I sent by airmail at a cost of $55.91. I didnt get a tracking number as Canada Post charges $50 for it. Caresole says they need a tracking number. I sent the returned goods to ******* ***** Attn: Caresole Returns, ************************************************************************************************. Phone no: for Caresole is ************ . I would appreciate any help with this matter. Thankyou. **** *****

    Customer Answer

    Date: 05/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was made on Apr 1, 2025. Order summary 1x Circa Knee Sleeve 1 L/XL $44.94 Expedited Shipping 1 $4.95 Subtotal $49.89 Shipping $0.00 Taxes $0.00 Total $49.89 USD It has not arrived. When I entered the tracking number - ***** No records found Notice:Please enter your tracking number above and click "track".I called twice to support number during the stated business hours. After listening to the please hold music, the call was disconnected.These non-responses have me to believe scam/fraudulent business.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ****** twice. I made one order.

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order 2/24/25 Price was $249 90 day money back guarantee. Purchase date 2/25/25 Requested resolution twice via email with no response I am literally allergic to the mask's material causing inflammation to my face Requested to return mask for full refund

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Luma One mask for $249 from Caresole.com on 2/16/25. Order #*****. I received the item on 2/28/25. I use the item 3 times without incident, but on the fourth time the item malfunctioned and would not turn on. I emailed caresole.com on 3/17/25 to let them know of the issue with the product. I received no answer. I emailed again on 3/22/25 with no response. I also called customer service. The customer service line puts you on hold for about two minutes and then disconnects. I tried customer service again today and the same exact thing happened three times. Youre always put on hold and approximately two minutes the call disconnects.

  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They agreed ro refund an item if returned to the address they provided. Sent return on July 11th 2024, just today 3/25/2025 received the item back. Never received a refund and sent item back. Not to mention the $30 **** fee I had to pay to ship it back.

    Customer Answer

    Date: 04/19/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER 2/19/2025. SAID IT WAS GUARANTEED. IT IS A LUMA FACE MASK. IT DOES NOTHING. I HAVE EMAILED THEM AND CALLED THEM MANY MANY TIMES WITH NO ANSWER. WILL NOT ANSWER PHONE.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/9/2025 order #***** for a ************** for $49.95. Received on 1/20/25 - it was too large for my feet - I ordered a small. I paid for this with my ****** account so I have a record of what I paid. I sent an email and tried to call the number - no response - the call dropped after being on hold 10 minutes. It said a 30 day free trial/return policy so I mailed the product back on 2/7/25 with a letter with the above information. I haven't received any word from the company. I tried to call again today and the call dropped again. I also send an email today and no response. I feel like I've been scammed and taken advantage of.

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CareSole.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

CareSole.com is NOT a BBB Accredited Business.

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