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Business Profile

Security System Monitors

Canary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for Canary's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canary has 3 locations, listed below.

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    • Canary

      26 Broadway Fl 22 New York, NY 10004-1808

    • Canary

      606 W 28th St # 7 New York, NY 10001-1108

    • Canary

      132 E 43rd St Ste 552 New York, NY 10017-4019

    Customer Review Ratings

    1

    Average of 23 Customer Reviews

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    Review Details

    • Lisa M

      Date: 10/08/2024

      Canary you have terrible Business practices! They charged me for an annual renewal and I caught it the day of (October 6, 2024). I called and advised same day that I no longer had device and i had device off and they even have an address that I no longer even live at. I asked for reimbursement as I will not avail of their services. They said they'd create a "ticket", yet no response has been yet received. Again, I reached back out to them for the same reasons and an agent gave me textbook answer about their terms and conditions. I saw someone else say it's a money grab. This is definitely the case. This company does not follow its mission statement. of Everyone has a right to feel comfortable, safe and secure. (How, with your business practices?) Youve lost credibility and all my trust. You accept full refunds for almost everything except additional services per your terms. Now we see that your mission statement are just words on paper. I need my money back please and thank you!

      Canary

      Date: 10/30/2024

      Hi there, thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since Oct 17, 2018 21:34 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on Sep 29, 2024 00:24 EDT. The subscription renewed on Oct 6, 2024 08:07 EDT. Customer self cancelled their subscription via the Canary app on Oct 6, 2024 08:57 EDT, therefore their subscription expires on Oct 6, 2025 08:07 EDT as per terms and conditions agreed to by both parties. As the customer contacted us after the renewal took place, we are unable to provide a refund.

    • Carol L

      Date: 10/02/2024

      *** had the same issue with this company as the others here - the annual renewal fee. My husband passed away from dementia and I needed the cameras to monitor his safety as he was bedbound. I noticed the renewal fee 2 days after it was charged and emailed to cancel and requested a refund. Not permitted as I had been sent an email 7 days prior. I do not check my phone/computer daily especially when I am still mourning my husband. I now have the service through 7/29/25 but the cameras are packed away and not in use. $140.12 for 2 days of use is outrageous.

      Canary

      Date: 10/29/2024

      Hi *****, thank you for your message and bringing this to our attention. I am truly sorry for your loss. Unfortunately we are unable to provide a refund to you however, I would like to offer you one year of *************** free of charge to use at one of your two locations to use at a future date. Please just reach out to the support team and ask for *******. He will arrange this for you.

    • Robert B

      Date: 06/28/2024

      I felt it important to add my complaint about Canary and their unwillingness to work with customers regarding their very strict annual auto renew policy. I contacted Canary on my auto renew date asking them to cancel my subscription and to refund their pending charge for $139 on my PayPal account. As a senior citizen during this time of inflation it is hard to pay the $139 at this time. Last year it was $52. Canary customer service just repeats the same message over and over. If you dont contact us to cancel in the fourteen days prior to the renewal date you are out of luck per their written policy. This means if you try to cancel and get a refund on the actual renewal date before the pending charge even goes through you are screwed. I already replaced a year old camera with another canary since having problems with it. Why would I ever buy another replacement in the future or even expand to additional cameras when the economy improves. They say they send out a reminder 7 days prior to the due date. Why not fourteen days at the very least. This is what causes government to set up more regulation and oversight of companies. California has passed a law to help consumers with the annual auto renew debacle and hopefully other states will follow

      Canary

      Date: 08/30/2024

      Thank you for bringing this to our attention. Customer purchased ********************** and agreed to the terms of service since Jun 27, 2022 12:49 EDT. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on Jun 20, 2024 00:24 EDT. The subscription renewed on Jun 27, 2024 12:49 EDT. Customer cancelled their subscription on Jun 27, 2024 19:41 EDT, therefore their subscription expires on Jun 27, 2025 12:49 EDT as per terms and conditions agreed to by both parties. As the customer contacted us after the renewal took place, we are unable to provide a refund. It is possible to cancel a subscription at anytime before the subscription renews. The reason why you were paying a reduced fee last year is you redeemed a 50% discount code for the previous 12 months. If you would like to discuss this further, please open a ticket with Canary support with the attention to ******* and he will be happy to work with you on this.

    • Ann W

      Date: 06/04/2024

      Whatever you do, do not invest in this company's products or services. I have 3 cameras, 2 inside 1 outside. I started having recording motion issues with my Canary Flex in May 2024 the problems are not on my end. I have done every reset, restart, uninstall and reinstalled. **************** is all email communication back and forth. The software service is not stable or functioning correctly & all they can say is the next update will resolve these issues. I do not trust that reply. Put your money where your mouth is and give me credit for 2 months or more because the recordings on my driveway are not working. They sure have increased the annual service fees since I started it went from $169.80 in 2021 to $201.74 in 2024.

      Canary

      Date: 06/26/2024

      Hi there, thank you for your feedback. We have recently performed several updates to your devices including pushing an updated firmware v7.1.0. The issue should now be resolved. It the issue persists for you, please reach out to ******* at Canary and he or another member of the team will be happy to phone you.

    • Deborah D

      Date: 04/23/2024

      I bought a camera three years ago and activated Canary Service. I moved and have been gone from that address for three years. I canceled my service. However, every year they charge my credit card again and I have to dispute the charges. They continue to charge for services not rendered. So frustrating. *************************

      Canary

      Date: 06/26/2024

      Hi there, thank you for your feedback. We are unable to locate a cancellation request from you prior your most recent call. Our last email from your was in 2019 but was not requesting a cancellation. Your cancellation request has been processed and will take effect on April 21, 2025 12:15 EDT. Each year your renewal has gone through, an email was sent 7 days prior letting you know of the renewal. At that time you can call, email, open a chat, send an SMS or self cancel prior to the renewal date. Once the renewal goes through as has happened in your case, we can cancel for you as of the next renewal date.

    • Eric C

      Date: 01/26/2024

      I would give them a 0 start, but that is not an option. I cancelled my subscription to their service in January 2023. They claimed they couldn't refund me the fee. I January of ****, they charged me an even larger subscription fee. The account was supposed to be closed. After only email conversations for a week, they claimed I still had an account open under an email I did not know. They refused to state what the email was. After leaving several negative reviews, a spokesperson by the name of ***** called me. She was terse and kept repeating the same security reasons line even though all my information provided was correct. Eventually, she hung up on me. Stay away from this company and do not purchase their product.

      Canary

      Date: 02/15/2024

      Hello, thank you for message. Customer purchased ********************** and agreed to the terms of service since 10 January 2021. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on January 3, **** 23:24 EST. The subscription renewed on January 10, **** 19:18 EST. Customer first contacted us requesting cancellation on January 11, **** 08:37 EST therefore their subscription expires on January 10, **** 19:18 EST as per terms and conditions agreed to by both parties. As the customer contacted us after the renewal took place, we are unable to provide a refund. For security reasons, it is necessary for customers to provide the correct email address and answer all security questions when discussing an account with us.

    • Kim B

      Date: 12/15/2023

      I would give this company ZERO stars if that was an option! This is a fraudulent company operated by one man named ****** who apparently is the manager, tech support and CEO! I cancelled my service over a year ago and yet I was still charged for a premium subscription at a location I resided two years ago! It doesn't matter where you're actually located the premium service will be charged even without a device present! That's fraud and this company is the worst! Buyers beware DO NOT purchase the premium service with Canary or you will regret it!

      Canary

      Date: 02/15/2024

      Hello, thank you for bringing this to our attention. To clarify, ****** is indeed a member of our tech support team but not a member of the management team. We have searched our system for a cancellation request from you but one was not found which is why your subscription renewed on September 18, 2023 11:39 EDT. We sent you a renewal reminder email 7 days prior to the renewal on September 11, 2023 00:50 EDT but we did not hear back from you. It seems you changed your physical address and created a separate location and moved your device to that new location instead of updating your current address.

    • Russ J

      Date: 11/25/2023

      Terrible customer service. No notifcstion of cost increases and do not send notification of upcoming annual contract costs. Very basic service. Not worth the money.

      Canary

      Date: 02/15/2024

      Hello, thank you for your feedback. We are sorry to read of your experience. A reminder email is sent each year prior to the renewal as a courtesy only and our system confirms this was sent on November 16, 2023 23:43 EST. The subscription renewed on November 24, 2023 08:38 EST. Customer first contacted us requesting cancellation on November 24, 2023 09:12 EST therefore their subscription expires on November 24, **** 08:38 EST as per terms and conditions agreed to by both parties.

    • Ilya R

      Date: 11/09/2023

      Horrible service. ******* never worked. Kept charging me after cabcellation. Dont want to provide refund.

      Canary

      Date: 02/15/2024

      Hello, thank you for your message. Unfortunately we could not find an account under the email address you provided. Would you be kind enough to please send an email to Canary support (Attn *******) and he will look into your case. Please also mention your BBB reference number in your email. We look forward to hearing from you.

    • Kathy P

      Date: 08/03/2023

      I was happy with Canary, but their service stinks. I am getting a different security system in my entire house and wanted to cancel my Canary service and get a refund for the months of no use. Ive given them all the info except for the name of my first born child. They dont have any problem taking my money, but they make it impossible to cancel service. They have so many delays and questions that arent necessary. I dont recommend getting a Canary.

      Canary

      Date: 02/16/2024

      Hello, thank you for your message. We are sorry to read of your experience. If you wish to cancel your subscription via our support channels, for the protection of our customers and company, we need to ask several security questions to verify we are indeed speaking with the account owner. We understand this can be frustrating at times, this is the reason it is also possible to self cancel via this link: ******************************************************************-How-do-I-cancel-Premium-Service. Please reach out to our support team if you have any questions and we will be happy to help.

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