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Business Profile

Retail Stores

Marquee Brands LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for Marquee Brands LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marquee Brands LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      ***** *

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent the wrong product. I reached out to the company and originally asked for a refund because I thought it would be easier. The wrong item I received is worth less than what I paid for the item I should have received. My package was completely ripped upon delivery to me. I reached out again to the company because they said they would give me a credit once they receive back the wrong product. I don't want to pay for a new package. I asked to just send the dress I originally purchased and I received no response over several days I had contacted. I can send back the wrong item after they send me my dress. I don't trust this company the emails are automated and they have a number to contact but it just says to email them. Please contact me and send out the original item I purchased. I feel scammed.

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      **** **********
      appreciate any assistance in resolving this issue.

      Business Response

      Date: 09/30/2024

      *********, the customer service representative, said that the customer should contact the local store where she bought the shoes to request a refund or send email to ****************************************************************. 

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I notified Bruno Magli that the shoes received a day earlier appeared to have been used. When I requested a replacement pair, I was told that the "sale was final."

      Business Response

      Date: 08/13/2024

      This complaint has not been sent to the correct entity. Our company used to manage ************** and operate under a DBA through 2022, but we are no longer affiliated with Bruno Magli. I have attached a screenshot of the Terms of Use from *************** showing the correct entity (based out of ********). That URL is *******************************************************. As we were not the merchant of record for this customer's order, we are unable to assist.

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.

      Sincerely,

      ***************************
      misinformation. Had I known these were women sneakers UPFRONT I would not have purchased!! They lied to get my money and now are refusing to refund me. Why not tell me these are women sneakers up front? Why would I buy my son WOMEN SNEAKERS? A woman 11 and mens 11 is TOTALLY DIFFERENT!! AND THEY KNEW THAT. I HAVE TEXT MESSAGES TO PROVE THEY LIED!

    Marquee Brands LLC is NOT a BBB Accredited Business.

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