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Business Profile

Retail Shoes

Stride Rite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Stride Rite's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stride Rite has 18 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a single purchase at merrell.com on May 17. I did not create a user account (checked out as guest). I started receiving marketing emails immediately. I followed the unsubscribe instructions in the email 5+ separate times. I continued to receive 1-3 marketing emails EVERY DAY. On May 23 I contacted the company's privacy team via the email address in their privacy policy. I have not received a response. I continue to receive 1-3 marketing emails per day from *******.

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pair of Wolverine boots that need to be repaired or replaced under the warranty. At time of purchase it was advertised as limited lifetime warranty. The boot has separated at the stitching which is a workmanship defect. The bolts have only been work in the wintertime to clear snow (less than 10 times at 2 hours each year) each year. The boots are in brand new condition other than the defect issue.

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned part of an order of Sperry shoes in mid-November. Order #: ************ The package was received by them on November 28th. I received an email thereafter informing me my return would be processed within 7 days. At 8 days I did a chat with their customer service who told me it would be another day, and that he would forward my concerns to billing. The following day I called. After waiting on hold for 48 minutes, I was told that it would be one more day to process. Three more days have passed and I still have not received my refund. I am pretty tired of this company moving the goal post to avoid giving me my refund. To make matters worse, I ordered 7 other pairs of shoes from them, which I kept. This is how this abhorrently run company treats its customers, which is truly pathetic. Process the refund and stop lying to your customers.

    • Initial Complaint

      Date:11/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 18 I placed an order for two kids boots, order *********** for the total of $60.60. I received the order on October 24. Since their website size chart is inaccurate boots came too big and I submitted a return request. Both boots I ordered were returned to Stride Rite on October 30. Today is November 28 and I still have not received the refund! On their website it says that it takes 2-3 weeks for your return to be delivered and processed. It has been a month and I haven't heard anything yet, neither got the money back!Return label with the tracking info is attached for the prove of delivery date.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Stride Rite regarding complaint ID ********.

      Sincerely,

      ***************************

    Stride Rite is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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