Reviews

This profile includes reviews for Warby Parker's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Warby Parker has 8 locations, listed below.

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  Warby Parker

  161 Avenue of the Americas, 2nd Floor New York, NY 10013-1205

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  Warby Parker

  121 Greene Street New York, NY 10012

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  Warby Parker

  1209 Lexington Ave New York, NY 10028

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  Warby Parker

  89 Washington Street New York, NY 10014

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  Warby Parker

  5840 N Classen Blvd # C03b Oklahoma City, OK 73118-1211

Review Details

• Review fromLauren G

  Date: 06/13/2025

  1 star
  I ordered glasses 5/31/2025. Person was nice in *******, ** but told me it would be a week. Their app says 10 business days. When I saw no progress on building the frames I filed an email inquiry, and they say its 48 hours to respond. Never got a email response. I called 6/13, it turns out they had the frames on 5/31 and ran out of frames 6/7 or 6/8. Never contacted me at all. Tried the bait and switch but I refused. They dont refund until 3-5 business days, and I question their ability to do that.

• Review fromKe D

  Date: 04/21/2025

  1 star
  I am writing to formally express my dissatisfaction regarding recent interactions with Warby Parkers online customer service representatives.First, I would like to commend the exceptional professionalism, empathy, and genuine assistance provided by the staff at ****************** location. They responsibly assessed the issue with my ****** Clip-On Wide in Polished Gold with Green Lenses. Recognizing that both lenses had become dangerously loose under normal usage, they thoughtfully advised me to seek official assistance from your online customer service, mentioning the possibility of mailing the item back to Warby Parker for inspection and repair.However, my subsequent interactions with online representatives were deeply unsatisfactory. Representative Mav advised me to seek repairs at "The Shops on ***********," a store that was not even operational at the time of the recommendation, as it is scheduled to open only on April 30 (today is April 21). Even after I highlighted this obvious oversight, Mav failed to acknowledge the error or provide a viable alternative.Furthermore, representative **** provided dismissive and unhelpful remarks, stating bluntly that Warby Parker does not provide any repair services whatsoever, contradicting the guidance provided by Easton store. He then offered an inappropriate and dismissive solution, suggesting that my only option was to purchase a new pair, disregarding entirely the original defect issue and my legitimate *********** a responsible customer, I never sought nor expected a refund or exchange beyond Warby Parkers stated policies. My sole expectation was a responsible handling of a clear product defect. The inconsistency, misinformation, and dismissive attitude demonstrated by online representatives stand in ***** contrast to the excellent in-store service and undermine the trust I have placed in Warby Parker.

• Review fromChristine C.

  Date: 01/27/2025

  1 star
  I have always had a positive impression of Warby Parkeruntil recently. On January 17th, I visited the store at ******************************, with three friends, and we were all disappointed by the behavior of the staff. The sales associate, a young man wearing glasses, was unhelpful, unprofessional, and gave the impression that he didnt want to be there. Additionally, the employee at the counter seemed disinterested and unprepared. This was probably the worst experience I have ever had in my entire life. This experience was surprising and disappointing, as it fell far below the high standards Ive come to expect from Warby Parker. While everyone has their own perspective/biases, the fact that all four of us shared the same impression and were shocked by him suggests there was indeed an issue with the experience.I truly hope this was an isolated incident.

• Review fromJames A

  Date: 01/16/2025

  1 star
  Questionable Business Practices! I tried to purchase from Warby Parker. I tried multiple times to upload my valid prescription. After several failed attempts on both the website and the app it finally loaded. Unfortunately, Warby Parker then said I had submit an invalid prescription....nothing about them further verifying or anything like that. I assumed my request to purchase was rejected as I did not receive any order confirmation number or confirmation my transaction was approved or completed. Tired of trying to work with Warby Parker, I moved on to another vendor. Later that day I noticed a charge for $396 from Warby Parker on my credit card. I quickly called to cancel and was told I was too late. I asked for a tracking number and was told the order hadn't shipped yet. I pushed back hard on the customer service *** but they were not helpful at all. I was told I would have to complete a return upon receiving my order. This seems to be a very shady attempt at making returns difficult in hopes I just give up and keep the $396 order. This is a major hassle. In the meantime, Warby Parker has my $396 and I had to also order from another vendor. Thankfully...this enabled me to look at other vendors (1-800-contacts) and I discovered they were almost $100 cheaper for the same order...with much less hassle with my prescription. Nothing was offered from Warby Parker to make things right....the denied any wrong doing. I feel it is criminal they would process an order after rejecting my prescription making me think the order was not going to be completed.

• Review fromSteve D

  Date: 01/05/2025

  1 star
  I really liked my Warby Parker glasses when I first got them. I thought I was buying the best for me after shopping around. They were the right fit and i really liked the way looked on me. Problem is they scratch easily. I never dropped them or layed them down on the lenses etc. Always kept in the case when not in use and cleaned them properly. But scratches just happen I guess from just wiping them off gently with the cloth they give you. I was able to get a new pair with in the 6 month warranty but now still in same boat with the new pair. I have read other reviews that there protective coating isn't what it used to be whatever that means. I have no issues with there service etc. But I won't buy anything from them again. In my mind I thought I was buying the best after trying on others and shopping around but I was wrong. I paid like $400 or $500 all in ? Very unhappy.

  Warby Parker

  Date: 01/08/2025

  Thank you for sharing this feedback with us. We are very sorry to hear about the trouble you are having with your lenses, and a member of our team will be in touch to help from here.

• Review fromWendy F

  Date: 12/31/2024

  1 star
  I had an contact lens examination performed at a Warby Parker store. When I ordered the contact lenses, Warby sent me the incorrect lenses. They initially claimed that it was the doctor who incorrectly wrote up the prescription. Later, they claimed that it was the store employees who entered the information incorrectly. Either way, they sent me a label to return the wrong items. I shipped the lenses back using their label. UPS tracking shows they received the product last week yet they have not issued a refund. When I called their customer service rep, she acknowledged receipt of the returned lenses but says they need to send these lenses to some retail store and that they will not be refunding me until they complete this process. I should not have to wait for my refund while they send their lenses around the country. They provided the shipping label and the package arrived at the destination in their shipping label.

• Review fromMark N

  Date: 12/05/2024

  1 star
  I had cataract surgery after a retinal detachment and was excited to order my first pair of new prescription glasses after I healed from the procedure. I wanted to change up my glasses to some cool and modern frames and was thrilled with what Warby Parker offered as a selection. I ordered 3 pairs of new glasses and told it would be delivered within 10 days, which was well within the time frame for me to wear my new glasses at an important event for me. The ten days passed and no update to my order provided other than waiting for the shipper to pick up the package. I called and was told to be patient and that if I wanted they could resubmit the order and I could wait another 10 days. I said that was ridiculous and could they find out where my package was since the online tracking from the company said the glasses were made, checked, boxed and ready to go. I was told that the shipper was called and they would have everything in their system by the next day. Didn't happen. Several more days went by and nothing changed. I called again and was told the same thing, I just need to be patient, the shipper needs 24 hours to get the records into their system...etc. I Finally spoke with a manager that felt little remorse for my situation and certainly didn't have any other solutions other than we can reorder and I can wait 6-8 more days (which they were willing to expedite for me...). I asked if the order had a better chance being shipped to a store and was told that would take even longer. So I cancelled my order. I am so incredibly disappointed that I'm not getting these glasses, but I can't justify doing business with this company because their processes and operation is fraudulent. Shame on Warby Parker for such poor business processes and support of customers. Shame on you.

• Review fromShakeena J

  Date: 12/02/2024

  1 star
  I ordered glasses from a *************** location and 3 weeks later after contacting customer service several times they had no idea where the glasses were or how long it would take to receive them. I ended up cancelling

• Review fromOlivia S

  Date: 11/26/2024

  1 star
  I got glasses ordered IN store expected November 27. Before Thanksgiving. The chat I had with Irish and miles was beyond frustrating they had me repeat information that I had repeated over and over. They refused to check to see if my glasses were in stock at the nearest store and would not expedite my shipping. I asked for further information from miles and he said he had concluded our conversation and I reiterated that I wanted information sent to my email and he would not give it to me. Dont buy glasses from here

• Review fromOliver T

  Date: 11/18/2024

  1 star
  I bought glasses from them in 2021-2022ish, can't really remember. What I do remember was that they were AWFUL. I had to get 3 replacements from them and they all sucked! All of them! I'd rather go somewhere local than ever buy from Warby Parker again.