Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never even heard of these people and I have them taking a little over $119. Out of my account this morning. Noone but myself has access to my account. I am ***************************************************** property. They asked for my debit card last for digits when I called. No way sm I giving my personal information to anyone. I want my money back. I live on social security, now I don't have enough to make it to the end of the month. Who are these people!

  Business Response

  Date: 09/14/2023

  Thank you for contacting us.

  ***************** is a website that aggregates public records from local governmental agencies regarding properties in *****************. The access to the information is being done through a paid subscription. Payments are made online by customers or by calling our ************* line. If you don't recognize a charge we will be happy to reverse it, we just need to locate it in our system so we can refund it. To locate the payment we need to know the date of the transaction, the amount and the last 4 digits of the card used for the payment. Once we have the information, we can refund it and depending on the bank, in 3-5 business days the money is back in your account. Please don't hesitate to contact our ************* line at ************ or ************************* to settle this issue. 

  In addition, you may want to contact your bank to make sure no one else is using your card information. 

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few days day and night, I had people calling about a property that I own. 3 of which said they got my personal info from property sharks. Com. I find it disturbing that they can get my info for a monthly fee. The last person express that he know I you don't live at the property and have your home address. I've never listed or express any interest to sell my property. The last person that called was ********** ******* ********************* ************************* I emailed the company to remove my info also I will try calling them tomorrow.

  Business Response

  Date: 05/03/2023

  The data we display on PropertyShark.com is public records and we collect it from the local governmental agencies. The only authoritative source is the local agency from where the data was collected.

  As a courtesy, we permit limited suppression of personal information for homeowners with regards to their residence. We've proceeded to suppress the ownership information on the address provided.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called property shark 3x to remediate this issue. My phone number is DNC but they list my number on 3 properties. I asked them during those 3 calls to remove my number completely as I am no longer affiliated with the building and real estate agents have been calling nad texting me. Today, I received a call at 2/20/23 12:30pm est from a real estate agent. Upon inquiry, he told me that he got my number from property shark today.

  Business Response

  Date: 03/08/2023

  Thank you for contacting PropertyShark.com.
  
  The data displayed on PropertyShark.com comes from governmental sources. As a courtesy, we permit limited suppression of personal information, and, per your request, we have removed the records for the phone number ending in **** for the properties located at ****************************************************, ****************************************** and ******************************************** *****.
  
  If there is anything else we can assist you with, please dont hesitate to contact **.

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to remove all information from this website. And I'd like to remove ********************************* information as well as long as ***************************. Id also like to ask how you acquired the information

  Business Response

  Date: 12/23/2022

  Thanks for getting in contact with us.
  
  We recognize that publishing public information about real property necessarily involves the publication of information about people. The information provided on this site is protected by the Freedom of Information Act, the corollary state laws, and the First Amendment; however, we oppose the use of the information on this site to invade the privacy of anyone.
  
  As a courtesy, we permit limited suppression of personal information for homeowners with regards to their primary residence; owners of commercial and investment property such as multi-family apartment buildings,office or retail buildings are not included in this policy. If you wish to have your personal information removed from this website, contact us. You will need to provide documented proof that you are the person in question and that you live at the property in question, and we will take steps to remove references to your information on the site. As our site is updated regularly, we cannot promise that any such changes will be permanent.
  
  Phone number data is the responsibility of your telephone service provider or the public agency which provided it. If you wish to have your phone number removed from the site, contact your provider or the appropriate agency to have your phone number de-listed or removed. It may take three to six months for this change to appear on the site.
  
  Images of the outside of a property, both user-contributed and provided by the ************************** will remain visible on the site,unless extraordinary circumstances would require their removal.
  
  Before we proceed, you will need to send us some additional information by mail, in order to validate that this request comes from the rightful owner of the property:
  
  A signed statement that you are the current owner of the property whose address is listed on our website and that this is your primary residence.
  The street address and assessor's parcel number (in ***, this is the BBL); please include the unit number also if applicable.
  A copy of valid ID with photo showing your property address.
  
  If you do not wish to send by mail, you can send by return of this email. We will then do our best to hide the data you requested. Please note that any such changes might not be permanent as our ownership data is refreshed periodically.
  
  Please send the above to:
  ** ********************************************************** *****