ComplaintsforContinental Finance Corporation
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Verve violated the **** and **** by failing to place the account in **** status when I entered active-duty service, revoking my credit line, and providing negative information to a credit reporting company. After multiple attempts to get Verve to put my accounts in **** status, ***** charged off my account in December 31, 2022. In 2023, I filed a complaint with the **** within ******************************************** 2023 and hired an attorney to send a letter to Verve to get them to comply with the Federal/State statue. Verve then retroactively placed the accounts in **** status and issued a credit leaving a balance of $548.84. However, ***** refused to accept responsibility for their role in charging off my account, which harmed my credit report. *****'s response failed to acknowledge that under ****, a lender cannot revoke my loan or credit history, change my credit terms, or refuse to ***** me credit simply because I exercised my **** rights. A lender cannot provide damaging information to a credit reporting company simply because I exercised my **** rights. The **** and **** required Verve to reduce my interest rate so that I could repay my remaining debts without it negatively impacting my credit file. While I understand the importance of repaying debt, I did not feel obligated to pay accounts where the lender refused to comply with **** (capping the interest rate and relaying the new balance due). Verve only agreed to retroactively limit the interest rate and refund me checks after I hired an attorney to send a letter and filed an official **** complaint in 2023. I hereby demand that Verve allow me to pay the remaining balance of the Verve Credit Card which still has an outstanding balance of $548.84 after they applied the **** finance and interest credit in February 2023, and that the account be removed from my credit file. Pay for removals is not prohibited by the **** or ****. Failure to respond will result in a *** referral followed by Court Action.Initial Complaint
07/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I received an e-mail concerning a debit from my checking account on July 1st. The **mail was sent to my -mail address ,but was addressed to my brother concerning a Surge MasterCard, witch I don't have one. My brother may, but hes in prison in **************, and I haven't spoke to him in years. My concern is" Identity Theft" from Continental Fiance. They have my Address. my Phone Number My Checking account number, witch I have never authorized any of this to them, and I don't know how they got this information. It couldn't have been my bother, as i said hes in prison. How can I stop them from using my information? I have called several times to no avail, they say hey cant help, and They don't speak or understand English very well.Id like them o stop using my information and passing it along to another company. Like I said I have no idea how they got my information. I will send **Mail to you via attached. Thank You. ******************************* **********
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.