Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Publishers

RELX Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for RELX Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RELX Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • RELX Inc.

      230 Park Avenue, 7th Floor New York, NY 10169-0935

    • RELX Inc.

      125 Park Avenue 23rd Floor New York, NY 10017

    • VitalChek

      110 N 8th St Ste 108 Philadelphia, PA 19107-5157

    • RELX Inc.

      555 Middle Creek Pkwy #1 Colorado Springs, CO 80921-3784

    • RELX Inc.

      905 King Street W, 4th Floor, Toronto, ON M6K 3G9

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company several times. I paid for expedited service as well. Order February 7, 2025 and as of today March 25, 2025 I still do not have my childrens birth certificates which I needed for their passports. I paid all the money and have no documents. They just give me automated messages and refuse to refund any money or send me the birth certificates.

      Customer Answer

      Date: 04/19/2025

      At this time, I have been contacted directly by RELX Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      the business was supposed to mail my kids birth certificates a long time ago  they were ordered beginning of February  they told me just contact my bank for a refund that its not their problem  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ****** *******

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      At this time, I have not been contacted by RELX Inc. regarding complaint ID ********.

      Sincerely,

      ****** *******
    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my birth certificate on ****************. They said I would receive it shortly, but it has never shipped and there is no tracking number. I have contacted them every way possible and nobody answers the phone when I call and have waited over 2 hours on hold before giving up each time. I just want to go to my granddaughters wedding. Please help me.
    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********'s website claims to order your birth certificate faster. I orderd my birth certificate on *****************, and they then emailed me saying it will be delivered on September 9, 2025. They also charged me $21 for *** air, but it's unnecessary to send it air with the timeframe given. They also said ******* days to process, but that is not on their website, I was emailed that after the fact. This is a very important document that I need right now. They charged me $80 and I want it back.
    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site is said to be a scam and Id like my money back. Im not sure why this is linked to the official ******** website. $82 for a birth certificate is insane and its not a credible site. I wasnt sure how much certificates usually cost.
    • Initial Complaint

      Date:10/31/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This subscription was purchased in 2023. In 2024 I received no notice of the automatic renewal (March 1, 2024) before it took place. The subscription was on a PERSONAL vs. business credit card that was automatically paid in full each month. Upon reviewing my credit card statements, I identified this as an unapproved purchase (I never used the service, did not want it, and thought it had been canceled in 2023). Elsevier customer service canceled the subscription after I contacted them by chat and email on October 11, 2024, but would not issue a refund for the unused portion of the ********* subscription. I feel that their lack of notice of the autorenewal, the fact that they can tell by my lack of activity on their site that this subscription had never been used in either 2023 or 2024, and my notice to them of my intention in 2023 to cancel were not respected. Their policies strike me as taking advantage of automatic credit card payments without adequate notice or redress to consumers. I request a prorated refund of the unusual portion (October 2024 to March 2025).

      Business Response

      Date: 11/04/2024

      This correspondence is in response to the complaint ******************************("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at *********************************************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

      [Your Answer Here]

       The response indicates that the company will reply to me directly rather than through BBB. I cannot consider this resolved until I have had the opportunity to see the company's response to my complaint. When it arrives, I will respond to the company and include a copy of my response on the BBB website.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ********




       

      Customer Answer

      Date: 11/26/2024

      Regarding Complaint: ID *********
       
      Elsevier has refunded the entire purchase price of the unwanted subscription to the original card. I have verified the refund with my credit card.
       
      Please see the email in this string, below.
      Thank you for your help in this matter. They were recalcitrant until I enlisted the support of BBB.
       
      *
      *****
      ******* * ***** **** **** ** * *** **** ** ********* ** **** ** ***** ** ********** **** **** **** *** * *****   * **** ******
      *
      * ********* *** *** **** *****
      ******** ************* ******** ************ ********* 
      ******* *********** *** *** ********* *** ********** ** ****** *****
      *
      ***** * ********* ***
      **** ************
      ***** **** ******** ****** ****
      *
      ** ***** ** ********* ***** ** ** ** ****** ** *** ************ ****** ** *** ************************
      *
      ** **** ********* ****** ** **** ******** ** **** ****** ******** *** ****** ************
      **** *** ***** **** ********** ******** **** **** ***** ********
       ****** ****** ******
       *** ***** **** ******** ** **** ******** ***** ** *** ********* *******
      **** *** ***** **** ***** *** **** ********** ** **** **** ************** ** ******* *** **** ** ************ ***
      ** *** **** ***** ****** ** ********* ****** ***** *** ** ***** *** **** *** ****** ** *** *** ** *** *****
      **** ** **** **** ***** *** **** ** **** **** ***** ** **** **** *** *** ** ***** ******* ****** ******** ****
      ************ ***********
      *
      **** ******* *** ************ ********* *** ******* ** *** ********** ************** ******* **** ** ****** ********** *** ******* *********** ******** *** *** ********* ************* *****  **** *********** ** *************  ** *** *** *** *** ******** ********* ** ** ***** *********** *** ********** ** ** *** ******** ********** *** *** ****** ******** **** *** **** ******** **** ******** ** ***** *** **** *** ******* ************** ******** ** ****** ** *** ****** ***** ** *** ******** ** **** *********** ** ******** ***********  ** *** **** ******** ****  ************* ** ****** ****** ****** ** *********** ** ******* *** ****** *** ******** ********
      *
      **************************
      **** ********
      *
      ***** ******** ********* ******** **** ***** ***************************
      ***** ******* ******** *** **** ***** **
      *** **************************
      ******** *** ****** ** ************ **************** ***************
      *
      ** ******
      *
      * **** **** ******* ***** *** *****
      *
      *** ******* ** ****** *** **** *** ****** *** **** *********** ********** ************ ** ********* ** ***** ****** ********** *** **** ************ **********
      *
      ****** ***** ** ** ** ******* **** *** **** ****** ** ** ********* **** **** **** *****
      *
      **** *********** *** **** ** ***** ** *** ******** *** ** * ****** ** *******
      *
      *
      ****** *** ******* ********** **** ******* ******** ****** **** **** ** ***** *** ******** ********* ******** **** *** ********* ********
      *
      *
      **** ********
      *
      ******** **** *******
      ******** ******* **************
      ********
      *
      ***** ******** ******* ******


      *
      ***** ***** ********
      ***** ********** ******* *** **** ***** ** ***
      *** *********** *** ********* ** ** ******* ****** **** *** ******** ***** ******* ****** **** **** **** *********** **** **** **** * **** ********* ******** **** ** ****** **** ******* *** *** ****
      ***** ******** **** *******
      ***** ******* ******* *** **** ***** ** ***
      ******** **** ******** *** ** **** ** ******** **** ******** *** *** * **** ****
      ***** ********* * **** ** **** **** **** ***** ** ** *********** ** ** ****** **** *** **** ** ****** ** ************* ** ** **** *** ** *******
      ******** **** ******** *** ****** ***** *** ** **** *** **** ***** 
      ******** **** ******** ** *** ******** *** * ****** **** **** ***** ******* *** ******* ******* 
      ***** ********* *************************
      ***** ********* *** ********
      ******** **** ******** ***** **** ****** **** ********* **** ************* *** **** **** *** ** ***** ************ ***** *** ************ *** **** *******
      ***** ********* ***** ****  **** ** **** ******* **** *** ******** *** ***
      ******** **** ******** * *** **** ** ***** **** **** **** ** **** *****
      ***** ********* ***** ****** ** **** * *** ** ******* ** **** *** *** **** *******  ** ** **** *** **** ******* ** ********* **** ***** ****** * *** ** *** **** ****  

      Business Response

      Date: 11/27/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc. ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at ###-###-####. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 
    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on 10/21/24 to request an itemized receipt for a simulation product called ShadowHealth that was required by my college. I need this receipt to be provided to my employer for tuition reimbursement. They sent me an email with no attachment or anything in it. They stated there was an attachment and that they would investigate the issue and get back to me the same day. Of course, I heard nothing from them. I called back on 10/22/24 and was told they would call me back again in an hour because they were still resolving the matter. I even replied to an email asking if they could resend the email with the attachment they stated that they provided the first time, with no response. No one called me back that hour, so I called and asked for a manager. Of course, all the managers were "busy," they said I would get a call back by the end of the day. No callback. I called again on 10/23/24 and asked to speak with a manager again; they again placed me on hold and came back, stating the manager would call me back at the end of the day. They are giving me the runaround, do not respond to concerns, and the managers are always too busy to take a call. All I am requesting is my itemized receipt from the business from which I was forced to buy a product because of my school.

      Customer Answer

      Date: 10/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ****



       

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ******** Comprehensive Review for the NCLEX-RN Examination 7th edition to access the online resources, which are the study questions. I have the 9th edition but I was informed by my instructor to purchase the 7th edition as the online study questions would be helpful for exam while currently in the nursing program. I attempted to redeem my access code for the 7th edition which was unused when the book was purchased, including the access code. I scratched off thr access code the same night I attempted to access the online resources. I went to Elsevier website to redeem the book and received an error to contact the support team. I contacted the support team via chat and was told by ******** ******* ****** that because the book was sold out online, I was unable to use the access code for the 7th edition book, which was my sole purchase of purchasing the book, to use the online resources to access the practice questions from that particular book. I was then informed by the same person, ******** ******* ******, they would check to see if a later version was available but I have the 9th edition and wanted access the the 7th edition online practice questions, in which she was unable to assist with because she started the book was sold out online.
    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a submission fee of $277 on January 3, 2024. The journal's policy is to refund all of it except $100 if the submission is desk rejected, which it was. This means a $177 refund. This was again promised in writing in the rejection letter which I have attached. I was informed that it could take up to three months. After waiting more than three and a half months, I inquired and was given a refund of $99.72. I have repeatedly inquired about the remaining $77.28, but I am not receiving any answer. All I ask is for the refund to be completed as was promised both on the journal's website and in the decision letter, which means a refund of $77.28 beyond what was already given.

      Customer Answer

      Date: 06/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by RELX Inc. regarding complaint ID ********.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for copies of my birth certificate on 9/13/2022 and payment was accepted on 9/14/2022. At that time there was a projected 6 month wait. 2/1/2023 I received notice that my order was delayed. I followed up with them in May, September and November 2023 and again March and April 2024. Each time they request additional information from me which I provide promptly, and then I never hear back from them. I will send multiple follow-up emails, but with no response. I either want the birth certificates I paid for, or I want my money back. The pictures are of my order confirmation, and proof of my repeated attempts to resolve the issue through them.

      Customer Answer

      Date: 05/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by RELX Inc. regarding complaint ID ********.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my ******** Birth Certificate from Vitalchek July 19, 2023. Vital check said processing time was 6-8 weeks. It has been 7 months and I still haven't received it. I have called their customer service number twice. Waited on hold for an hour each time and eventually spoke to a rep. who told me that ** was delayed in processing but I called the clerks office in ******** and did an application through email and it only took 3 days. Vitalchek refuses to refund my money after 7 months and still not having my **. My order number is *********. This company steals your money and then doesn't deliver and then refuses to refund.

      Business Response

      Date: 02/22/2024

      Hello ********,

      Thank you for your feedback. After reviewing your order we see you have an order pending with the ************** Vital *************** Unfortunately, we cannot cancel an order once it is placed and is in process with an agency. A representative with Vitalchek did however advise you through email correspondence that as a courtesy we can go ahead and process a partial refund. We are allowed to refund to you the Vitalchek fee of $8.00 and the *** shipping fee of $21.00. We won't be able to process a refund for the $45.00 since it is the agencies fee for the certificate. If you agree, please provide us with confirmation that the credit card on the order is still valid. We apologize for any inconvenience, 

      Best Regards,

      Vitalchek Customer Support

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.