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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 776 total complaints in the last 3 years.
    • 341 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, ***** ***** *****, of my own free will, am writing this complaint due to the multiple requests that have not been fulfilled. *** filed multiple disputes with Lexis-Nexis regarding inaccurate and unauthorized personal data being reported under my name. Despite submitting a valid opt-out request and identity verification, Lexis-Nexis continues to report false name variations, a misattributed bankruptcy, and behavioral data I never consented to share. Theyve ignored prior dispute filings, and instead of investigating, theyve marked valid complaints as duplicates without response.Ive never given them permission to retain or use this data. Theyve received everything they need to resolve this (including government ID and a court clerks letter), yet they continue to verify the same errors. Im including a formal legal demand letter detailing the violations of ****, Metro 2, and Texas ******************* Code ******* and *****. I am requesting the BBBs help in forcing LexisNexis to comply with the law before I pursue litigation.

      Business Response

      Date: 08/04/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 08/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if it done properly by law and doesnt just get auto verified as it was before.
      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:07/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this formal complaint against ***************************, headquartered in *******, for serious violations of the Fair Credit Reporting Act (FCRA) and breaches of consumer data privacy. LexisNexis has mishandled my personal data, reported inaccurate information, and failed to take corrective action despite being provided clear documentation.Specifically, a bankruptcy filing has been included in my LexisNexis consumer report that is not mine. I have received written confirmation from the court that they do not report bankruptcy information to LexisNexis. Therefore, the presence of this record is both unauthorized and ************* response to my disputeand to a related CFPB complaintLexisNexis sent documentation referring to an entirely different person, not related to me, further suggesting a serious consumer file mix-up. Their reinvestigation was inadequate and failed to address the core issue: the incorrect and damaging bankruptcy record.Even more troubling, LexisNexis claimed in one letter that no bankruptcy could be located, then later stated that it was verified through ******** through the court. ***** does not verify identity and is not authorized to be used for third-party commercial reporting. This misuse of federal data may also violate privacy protections.LexisNexis also disclosed a trade line account belonging to another individual named ******* *******, who has no association with me whatsoever. Including this information in my file constitutes an egregious file mix error and a clear FCRA violation.I am demanding the following actions be taken immediately:1. The full and permanent removal of the inaccurate bankruptcy record from my LexisNexis consumer file.2. The immediate deletion of the unrelated trade line account associated with ******* *******.

      Business Response

      Date: 07/31/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********,  however, i do not need lexisnexis to  mail me a letter asking for verification  documents when i clearly sent priority mail and was signed for by an lexisnexis employee.  Lexisnexis   breached my privacy rights and i find that  to reach a resolution i demand a removal/delete  the bankruptcy also remove the other person ******* ****** *********** accounts and any charge offs  that was attached to my file from my  consumer file and send to all 3 credit bureaus  immediately.  the letters attached are correspondence from lexisnexis clearly states they did not locate bankruptcy and attached another consumer identity to mines. please read carefully and respond a removal immediately and a letter stating of removal sent to all 3 credit bureaus.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:07/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against LexisNexis Risk Solutions for reporting fraudulent and inaccurate data on my consumer file. They are listing names, addresses, phone numbers, drivers license information, auto insurance policies, and claims that do not belong to me.The following do NOT belong to me: Names: VAN ************* ****** Addresses: *************** (*********/*******), **********************************************, ****************************************************************) Phone: ************ ************** policy from Progressive (2022 **** policy #*****************) C.L.U.E. claim report showing me involved in an accident with someone named ******* ***** Maryland driver's license info (Im a ******* resident with a Florida license)This is a clear case of misidentification or identity fraud. I submitted a formal dispute to LexisNexis including an FTC Identity Theft Report and my correct personal information. They failed to properly investigate and remove the false data.I am asking BBB to help me get LexisNexis to delete this harmful and incorrect information, confirm the deletion in writing, and stop reporting inaccurate records to insurers and third parties.Thank you for your help.

      Business Response

      Date: 08/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern am a confirmed victim of human trafficking through debt *******, and I am exercising my rights under federal law to request that the following items be blocked and permanently removed from my credit file with LEXIS NEXUS AND ALL AFFILIATES: Name Records: Address Records: ******************************************************* ********************************************************************************************* ****************************************************************************************** ********************************************************************************* *************************************************** ****************************************************************************************************************** ********************************************************************************************************* Page 2 *************  **************************************** Remove all name records and addresses, remove all public records, and bank/ accounts, loans, and inquiries; remove everything from my record. Please do not add a fraud alert to my credit file. I am not requesting one. I am only requesting the deletion of this information as required by law under Section 605C. Name: **** ****** SSN (last four): **** DOB: ********** block and delete all accounts related to my trafficking within four business day of receipt of this letter, as mandated by Section 605C of the Fair Credit Reporting Act. Per law, only two forms of documentation are required, and I have submitted both, including my identification and a victim determination letter under ***************

      Business Response

      Date: 07/29/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:07/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I got a letter dated July 17 with an access code to view my report under federal law. This code does not work so you are not proving the documents as required by law.

      Business Response

      Date: 07/28/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       They did not answer my request 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 08/01/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      ? 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      ? 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      ? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. 1681a(f), you are governed by the Fair Credit Reporting Act ('FCRA"). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The **** states that it's the consumer reporting agency's responsibility to ensure that all information contained within consumer files is accurate and free from errors. Your company is regularly engaged in the business of assembling, evaluating, and disbursing information concerning consumers for the purpose of furnishing consumer reports, as defined in 15 U.S.C. 1681(d), to third parties.

      Business Response

      Date: 07/25/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 07/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I am requesting that inaccurate information be removed from the consumer report. I cannot agree to an incomplete assessment and investigation. I have to see the updated consumer report before I can agree that the complaint is resolved.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *******




       

      Business Response

      Date: 07/29/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.
       
      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.
       
      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
       
      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im getting denied employment over points on my insurance record so insurance doesnt cover me Im considered high risk a company told me I had 49 points when I should only have 19 points

      Business Response

      Date: 07/24/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Don't know you can't verify me because they say they didn't make a report but you have a my credit there I'm sure my address that match the is is in there as you prolong this make me wait long to repair my credit as I build my Business longer I wait to start the more money I miss out fix my identity problem

      Business Response

      Date: 07/23/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: LexisNexis Risk Solutions Category: ****************** / Claims Processing Complaint:I am filing this complaint due to LexisNexis's unacceptable delay in delivering a critical police report to the insurer involved in our case. The report concerns a motor vehicle accident that occurred on May 30, 2025, in which my family and I were not at fault.The at-fault driver claimed to be driving for DoorDash at the time. Their insurance (Helmsman, contracted through ********) has cited LexisNexis as the party responsible for delivering the official police report, and used this delay as the sole reason to postpone liability ************* of mid-July, it has been over six weeks since the accident. There is absolutely no valid reason why LexisNexis should be taking this long to fulfill a simple document request that has direct legal and financial implications for the victim (my family).Your company's failure to process and deliver the report in a timely manner has directly contributed to our being without compensation, stuck in a bureaucratic loop, and unable to repair our damaged vehicle.I demand immediate action to deliver the report to all involved parties and a written explanation for the unreasonable delay.If this is not resolved promptly, I will escalate to legal counsel and relevant regulatory bodies.Desired Resolution: Immediate release of the police report to all requesting parties, including ******************* and an explanation for the delay.

      Business Response

      Date: 07/17/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, [***** ****], affirm that I am a survivor of *** trafficking. During this time, I experienced severe exploitation and abuse, including the loss of control over my personal identifying information. This resulted in the unauthorized opening of accounts in my name that I did not initiate or consent to. These such fraudulent accounts one from NAVY FEDRAL CU ***********) and was opened as result of my personal information being compromised. and I am requesting its removal and permanent blocking under FCRA 605C. This account was not opened by me, and it is directly connected to the financial and identity abuse I suffered as part of the trafficking. Also I am not associated with the address on file, its not even a valid address. these fraudulent unauthorized inaccurate account opened NAVY FEDERAL CU (3731). **** 605C 15 U.S.C. 1681c3 This law allows survivors of *** trafficking to remove (block) negative credit information resulting from trafficking-related financial abuse, identity theft, or coercion. I Have the Right to Request Removal of fraudulent/unauthorized accounts, and other negative tradelines That credit bureaus permanently block this information from appearing on your reports That credit bureaus treat your request confidentially Request for Removal of Fraudulent Credit Information Under FCRA 605C Survivor of *** Trafficking I am writing to formally request the removal and permanent blocking of a fraudulent and unauthorized account on my credit report that was a direct result of being a victim of *** trafficking. Accounts from NAVY FEDERAL ***********) and and Opened fraudulently using my personal information being compromised and obtained through coercion and exploitation related to my trafficking experience. Under the Fair Credit Reporting Act 605C (15 U.S.C. 1681c3), survivors of *** trafficking have the right to request that all adverse information resulting from trafficking be removed from their credit files. I am including the fo

      Business Response

      Date: 07/18/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ***** concerns and provided a response directly to ***** **** via mail to the address provided in this complaint. If ***** **** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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