Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

• 

  Vital Chek

  4691 N Mesa St El Paso, TX 79912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint against ***************************, headquartered in *******, for serious violations of the Fair Credit Reporting Act (FCRA) and breaches of consumer data privacy. LexisNexis has mishandled my personal data, reported inaccurate information, and failed to take corrective action despite being provided clear documentation.Specifically, a bankruptcy filing has been included in my LexisNexis consumer report that is not mine. I have received written confirmation from the court that they do not report bankruptcy information to LexisNexis. Therefore, the presence of this record is both unauthorized and ************* response to my disputeand to a related CFPB complaintLexisNexis sent documentation referring to an entirely different person, not related to me, further suggesting a serious consumer file mix-up. Their reinvestigation was inadequate and failed to address the core issue: the incorrect and damaging bankruptcy record.Even more troubling, LexisNexis claimed in one letter that no bankruptcy could be located, then later stated that it was verified through ******** through the court. ***** does not verify identity and is not authorized to be used for third-party commercial reporting. This misuse of federal data may also violate privacy protections.LexisNexis also disclosed a trade line account belonging to another individual named ******* *******, who has no association with me whatsoever. Including this information in my file constitutes an egregious file mix error and a clear FCRA violation.I am demanding the following actions be taken immediately:1. The full and permanent removal of the inaccurate bankruptcy record from my LexisNexis consumer file.2. The immediate deletion of the unrelated trade line account associated with ******* *******.

  Business Response

  Date: 07/31/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  however, i do not need lexisnexis to  mail me a letter asking for verification  documents when i clearly sent priority mail and was signed for by an lexisnexis employee.  Lexisnexis   breached my privacy rights and i find that  to reach a resolution i demand a removal/delete  the bankruptcy also remove the other person ******* ****** *********** accounts and any charge offs  that was attached to my file from my  consumer file and send to all 3 credit bureaus  immediately.  the letters attached are correspondence from lexisnexis clearly states they did not locate bankruptcy and attached another consumer identity to mines. please read carefully and respond a removal immediately and a letter stating of removal sent to all 3 credit bureaus.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. 1681a(f), you are governed by the Fair Credit Reporting Act ('FCRA"). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The **** states that it's the consumer reporting agency's responsibility to ensure that all information contained within consumer files is accurate and free from errors. Your company is regularly engaged in the business of assembling, evaluating, and disbursing information concerning consumers for the purpose of furnishing consumer reports, as defined in 15 U.S.C. 1681(d), to third parties.

  Business Response

  Date: 07/25/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I am requesting that inaccurate information be removed from the consumer report. I cannot agree to an incomplete assessment and investigation. I have to see the updated consumer report before I can agree that the complaint is resolved.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 07/29/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.
   
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.
   
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
   
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im getting denied employment over points on my insurance record so insurance doesnt cover me Im considered high risk a company told me I had 49 points when I should only have 19 points

  Business Response

  Date: 07/24/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't know you can't verify me because they say they didn't make a report but you have a my credit there I'm sure my address that match the is is in there as you prolong this make me wait long to repair my credit as I build my Business longer I wait to start the more money I miss out fix my identity problem

  Business Response

  Date: 07/23/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: LexisNexis Risk Solutions Category: ****************** / Claims Processing Complaint:I am filing this complaint due to LexisNexis's unacceptable delay in delivering a critical police report to the insurer involved in our case. The report concerns a motor vehicle accident that occurred on May 30, 2025, in which my family and I were not at fault.The at-fault driver claimed to be driving for DoorDash at the time. Their insurance (Helmsman, contracted through ********) has cited LexisNexis as the party responsible for delivering the official police report, and used this delay as the sole reason to postpone liability ************* of mid-July, it has been over six weeks since the accident. There is absolutely no valid reason why LexisNexis should be taking this long to fulfill a simple document request that has direct legal and financial implications for the victim (my family).Your company's failure to process and deliver the report in a timely manner has directly contributed to our being without compensation, stuck in a bureaucratic loop, and unable to repair our damaged vehicle.I demand immediate action to deliver the report to all involved parties and a written explanation for the unreasonable delay.If this is not resolved promptly, I will escalate to legal counsel and relevant regulatory bodies.Desired Resolution: Immediate release of the police report to all requesting parties, including ******************* and an explanation for the delay.

  Business Response

  Date: 07/17/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, [***** ****], affirm that I am a survivor of *** trafficking. During this time, I experienced severe exploitation and abuse, including the loss of control over my personal identifying information. This resulted in the unauthorized opening of accounts in my name that I did not initiate or consent to. These such fraudulent accounts one from NAVY FEDRAL CU ***********) and was opened as result of my personal information being compromised. and I am requesting its removal and permanent blocking under FCRA 605C. This account was not opened by me, and it is directly connected to the financial and identity abuse I suffered as part of the trafficking. Also I am not associated with the address on file, its not even a valid address. these fraudulent unauthorized inaccurate account opened NAVY FEDERAL CU (3731). **** 605C 15 U.S.C. 1681c3 This law allows survivors of *** trafficking to remove (block) negative credit information resulting from trafficking-related financial abuse, identity theft, or coercion. I Have the Right to Request Removal of fraudulent/unauthorized accounts, and other negative tradelines That credit bureaus permanently block this information from appearing on your reports That credit bureaus treat your request confidentially Request for Removal of Fraudulent Credit Information Under FCRA 605C Survivor of *** Trafficking I am writing to formally request the removal and permanent blocking of a fraudulent and unauthorized account on my credit report that was a direct result of being a victim of *** trafficking. Accounts from NAVY FEDERAL ***********) and and Opened fraudulently using my personal information being compromised and obtained through coercion and exploitation related to my trafficking experience. Under the Fair Credit Reporting Act 605C (15 U.S.C. 1681c3), survivors of *** trafficking have the right to request that all adverse information resulting from trafficking be removed from their credit files. I am including the fo

  Business Response

  Date: 07/18/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ***** ***** concerns and provided a response directly to ***** **** via mail to the address provided in this complaint. If ***** **** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis has included inaccurate driving records in my consumer report. The report was shared with inaccuracies to my auto insurance company which chose not to renew my policy. Prior to shopping for a new insurance policy I was instructed by new insurance company to dispute the findings in the LexisNexis report so that I would not be charged ridiculous premiums. I was left on hold by LexisNexis for 25 minutes, finally spoke with an agent who proceeded to hangup on me when I requested my dispute be handled over the phone. On second call to LexisNexis the agent could not verify my identity and requested I submit further documentation, of which processing can take up to 10 days. On third call, I requested to speak with a manager and was immmediately hungup on.I was told the dispute process can take up to 30 days all done via mail. In the meantime I am forced into paying for auto premiums due to inaccuracies in LexisNexis report.Based on the other complaints here, I am not the only one. And it appears LexisNexis is neglecting to correct inaccuracies in MANY auto insurance reports.

  Business Response

  Date: 07/16/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company multiple times to resolve an issue with an insurance report showing that my son who I am the power of attorney over does not have insurance and has not had insurance. When my insurance agent pulls the report this is the information that it gets. I have submitted multiple pieces of documentation including the power of attorney my son's ID all of the declaration pages showing he has insurance and error that my insurance agent has been getting. I have attempted to follow up multiple times and each time I get hung up on or I get told that somebody will give me a call back and they never do. I get a different story every time that I call in. With the next to the last one saying that the dispute had been settled they just needed to update the profile and after being on hold for an hour and a half the call was disconnected. The person I spoke to when I called back said that somebody would call me back and that never happened. There does not seem to be any way to communicate with them other than by phone however it is nearly impossible to speak to somebody who can actually assist you or to even keep the call connected. The last person that I spoke to was *** Who gave me a reference number of ********. The original case number that was given to me when the dispute was filed was ********. I really just want this issue resolved so that my son can get proper insurance. Information that is being given to insurance agents is incorrect. My son's name is ***** *******

  Business Response

  Date: 07/16/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
   
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
   
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request to **************** Coverage Record Policy #*** *** *** Dear LexisNexis Support,I am writing to dispute an error in your reporting regarding a lapse in coverage on policy number *** *** ***, related to an accident that occurred on November 22, 2023.This vehicle is owned by my partner, who was the driver at the time of the accident. I am listed as a driver on her ****************** policy. Contrary to your records, there was active coverage on the date in question.I have attached the relevant documentation from ******** that confirms continuous coverage on that date. Please update your records accordingly and confirm once the correction has been made.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,*** **** ************

  Business Response

  Date: 07/16/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LEXIS NEXIS HAS REPORTED FRAUDULENT INFORMATION ON MY CONSUMER CREDIT, CAUSING FINANCIAL HARDSHIP. WHEN I CALLED TO REQUEST THE INFORMATION SOURCE, I WAS HUNG UP ON BY THE AGENT WHO ANSWERED THE CALL. HOW CAN A COMPANY TELL YOU IF YOU OWNED A CAR? I WOULD KNOW IF I OWNED A CAR REPOSSESSION.I HAVE OWNED ONE CAR SINCE 2012 AND THAT IS A ***** ACCORD!I HAVE NEVER OWNED A CAR THAT GOT REPOSSESSED!I WANT DOCUMENTS FOR THE REPOSSESSION!I WANT PROOF OF OWNERSHIP!YOU DON'T JUST TELL ME, MY DISPUTE IS ACCURATE WITHOUT PROOF OF OWNERSHIP!SHOW ME IN MY LIFETIME OF DRIVING WHERE I PURCHASED A CAR THAT WAS REPOSSESSED! TELL THEM TO BACK UP THEIR CLAIM BY PROVIDING ME WITH PROOF OF ME OWNING A CAR THAT WAS REPOSSESSED!

  Business Response

  Date: 07/12/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** ********* concerns and provided a response directly to ****** ******** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Where is the response? Where are the documents requested? 

  You are not going to FRAUDULENTLY put something under my social security number and name and it is a total LIE! 

  Where is the proof? They need to back up their claim or a CONSUMER ATTORNEY will be notified and a lawsuit will be filed! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 07/19/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** ********* concerns and provided a response directly to ****** ******** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.