Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Backstage LLC has been sending me repeated, unwanted marketing emails since early 2024, even after I unsubscribed multiple times via their website and email links. My email address, **************************** continues to receive commercial messages on a near-daily basis, despite me opting out at least a dozen times.On July 7, 2025, I recorded a video of my final unsubscribe attempt. I also emailed the company requesting a cease-and-desist and compensation for ongoing violations of the CAN-SPAM Act. I provided documentation of over 30 violations and gave them 10 business days to respond, but I have not received any reply.I have also filed a report with the ************************ (FTC Report #*********) and am preparing to pursue small claims legal action.This complaint is being submitted to request that Backstage LLC stop sending me all emails and compensate me $1,500 for ongoing violations of the CAN-SPAM Act across multiple documented instances.

  Business Response

  Date: 07/11/2025

  We immediately investigated this report and were not able to verify any of the claims made by this individual.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

  This is an official update regarding my active complaint (ID: ********* against Backstage LLC.

  As of July 11, 2025, I have filed a Small Claims Court lawsuit (Envelope #********, ************, **) against Backstage LLC for repeated CAN-SPAM violations. I submitted video evidence of multiple opt-out attempts, along with headers and legal correspondence. The defendant ignored a formal demand and continued to send unsolicited emails.

  Please update my complaint to reflect this legal escalation. I am pursuing $2,500 in damages and request that BBB notes this step on the complaint record.

  Thank you,
  ***** ******
  *****************
  *****************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 07/24/2025

  As we mentioned previously, we investigated this report and were not able to verify any of the claims made by this individual.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CAN NOT GET INTO THE ACCOUNT I HAVE MY SUBSCRIBTION AND PAID FOR ADVERTISEMENT! THERE IS NO CONTACT NUMBER FOR THE COMPANY AND I HAVE FILLED OUT THERE FORM TO SUB,IT A TICKET FOR HELP OVER 20 TIMES! I KEEP GETTING A BOT RESPONSE and no help... I must get ointo my account

  Business Response

  Date: 03/13/2025

  This person attempted to post a job opportunity on the Backstage platform on March 3, 2025. Our casting editors had some questions for the job poster, which is standard procedure when reviewing job postings. She did not initially respond to the questions that were sent to her. As a result, her account access was temporarily suspended in order to prompt a response to the aforementioned questions. She contacted Backstage customer service on March 10th complaining of not having access to the platform. When her ticket was handled by customer service she was instructed to contact the casting editing team so that the outstanding questions could be answered. She later responded to the questions asked on March 12th and her account access has since been restored.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never agreed to an annual renewal with **********************, nor was I ever notified about charges being applied to my account. They did not email, call, or text me to inform me that I was enrolled in the renewal. I did not consent to this, yet I was still charged. When I attempted to contact them by phone and email, I received no response. Their website doesnt list a physical address, otherwise, I would go there in person. I am currently working with my bank to dispute the charges, but I need to make it clear that this is an issue many others have experienced. They refuse to make changes and make it difficult for people to reach them.

  Business Response

  Date: 02/10/2025

  We are very sorry to hear that this customer has decided to cancel his subscription to Backstage, the world's most popular and trusted resource for actors. Their membership has since been cancelled, and the recent renewal charge was refunded as of February 1, 2025.
  
  The customer subscribed to an auto-renewing annual subscription to Backstage on January 31, 2024. All Backstage subscriptions auto-renew unless canceled prior.A renewal reminder email was sent to the customer on January 1, 2025, 30 days prior the subscriptions renewal, allowing ample time to request cancellation of the subscription before it renewed. No cancellation request was made by the customer until the evening of January 31, 2025, after the subscription had renewed earlier that day. A customer service agent responded to his cancellation request email the following day on February 1st, and a cancellation and refund was granted that same day as the customer was within the thirty day ***** period for refunds as outlined in the terms of service that was agreed to when he signed up.
  

  Backstage sends every subscriber a receipt email when they originally sign up that dictates the terms of the subscription, namely that the subscription will renew, the date it will renew on, the price of the renewal, the details on how to cancel, and our thirty day refund policy in regards to semiannual and annual subscriptions. The customer support email address is included in this receipt so that customers have all the details necessary to manage their own accounts.
  
  The customer was cancelled and refunded within 24 hours of making their cancellation request on Friday, January 31st as he was eligible for a refund at that time per the terms of service.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paid through Backstage LLC by my employer on an acting job for 1200$. I accepted the payment through Backstage.com on August 5th - the money was never deposited in my account, they claim you can deposit money directly to your account by connecting your bank. I did so - and I never received the payment. I called their customer service, left a voice message, i emailed them, and tried other ways to get in contact for weeks now & have not heard back. Im very disappointed in this company for not responding to me in regards to my payment.

  Business Response

  Date: 08/27/2024

  ****************** was sent a secure payment through the Backstage platform on August 6, 2024. She reached out to customer service via email on August 12th inquiring as to the status of the payment and was informed that the payment can take 7 days to process. She was advised that if she did not receive the payment by the end of the week to contact the payment processor or her bank.

  On August 19th, a call to Backstage customer service was made by ****************** and she left a voicemail regarding her still not having received her payment. She was called back by a customer service agent on August 21st. Since she did not answer the phone, a voicemail was left,again instructing the talent to contact the payment processor about the payment not having come through or to email us if there were any further questions.

  To resolve this matter, we strongly urge ****************** to contact the payment processor at *************************** to have them assist with the facilitating of the payment to her account. If she has any additional questions, our customer service department can be reached at ************************************ and we will be happy to assist her.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th, I purchased actor recruitment services on the Backstage platform and paid a fee of $1,236 to Backstage as the actor's fee. However, the actor, *************************************, has repeatedly complained to me that Backstage has not transferred the payment to her and is demanding to be paid. We attempted to contact Backstages customer service hotline together, but no one answered the call.

  Business Response

  Date: 08/27/2024

  The job poster sent a secure payment through the Backstage platform to the talent in question on August 6, 2024. The talent reached out to customer service via email on August 12th inquiring as to the status of the payment and was informed that the payment can take 7 days to process.She was advised that if she did not receive the payment by the end of the week to contact the payment processor or her bank.
  

  On August 14th, a call to Backstage customer service was made from ************, which appears to be the job posters phone number,but no voicemail was left.
  

  On August 19th, a call to Backstage customer service was made by the talent and she left a voicemail in regard to her still not having received her payment. She was called back by a customer service agent on August 21st. Since the talent did not answer the phone, a voicemail was left, again instructing the talent to contact the payment processor about the payment not having come through or to email us if there were any further questions.

  To resolve this matter, we strongly urge the talent to contact the payment processor at *************************** to have them assist with the facilitating of the payment to their account. If the talent or job poster has any additional questions, our customer service department can be reached at **************************************************************.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Backstage Refund.I purchased an annual subscription from Backstage on January 24, ****. According to the company's refund policy, if you purchase an annual subscription you are eligible for a refund if you contact them within 14 days of the purchase. Since Monday, January 29, ****, I have called, responded to online email, and sent my own email to Backstage and no one has responded at all. I fear they are attempting to run down the clock on the 14 days. They apparently are running a scam operation and I want my money back.

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Backstage used to send an email one month before renewing your account. I got no email, nor did i get a heads up about their price increase. All of a sudden $199.95 was gone from my account. I have emailed, texted, called, contacted them via ******** and absolutely no response at all. When i dont get a heads up about change of price and when i am being billed for a service which has gone down the drain, I want a refund. I have cancelled my account but i want this money back.

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have been contacted finally by the business and it has been resolved. I reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********************************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jumped through all the hoops to put up a post. They charged me and put up my post. Then, sent me an email to confirm some information about myself. I did not see email for ONE day and they suspended my account and took down my post. They should have done their checks BEFORE charging me a monthly subscription fee. They took my money but my post is not up and now my entire deadline is ruined. Did not get a phone call or any follow up emails. Only the original email and then a second email telling me my account is suspended and my ad had been taken down even though I already hired someone to start combing through the submissions. So much of my money was just wasted because of this scheme they are running.

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is unprofessional and a scam. They decided to remove my account because they didn't agree with my casting call post. My question though is why can't I use the platform when they could've just rejected it? Banning someone from a platform because you don't like it isn't ok. What I would like to know is why it was rejected? All they could've done was say that you didn't agree with the job posting, delete it and give me a warning or something like that. If they would've said something like that, I wouldn't post another job posting because I have nothing left. That's how it should be done. My opinion is that the way it was handled was unprofessional and could've been avoided. The best way to do it is tell me in a short answer why it's rejected and leave it at that. I can't imagine what would happen if people paid for a verification fee and a casting fee for posting a job just to get removed and money taken from them. The verification fee is $10 and the casting fee depends on the plan. I have asked to speak with someone also and not a single response. I will definitely be leaving a review also!!!

  Business Response

  Date: 01/03/2024

  Backstage, as the world's most popular and trusted resource for actors, considers user safety a paramount concern. That being the case, projects or content deemed offensive, objectionable, to be pornographic, fetish-related, potentially dangerous, or otherwise inappropriate for Backstage's audience can be rejected at the sole discretion of Backstage. By extension, accounts associated with such content may also be suspended. These things are done in the general interest of Backstage's overall audience.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   None of this I did. The website asks if you require ******. It's an option. I also didn't get an apology 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 2 different times from this company for a pair of Bluetooth headphones when u go to order them they say just to pay for shipping thats false i have been charged almost ***** 2 different times the last time was on june19 2023.and ive tried to get with the company and can never get anywhere.

  Business Response

  Date: 06/21/2023

  Our company is *************, a subscription service for actors, performers, voiceover artists, crew, etc. We do not sell headphones or any other type of merchandise. From the screenshot that was provided by **************, it appears the company in question is a different one called Backstage Deals LLC.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************