ComplaintsforThe Worldwide Women’s Association
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Transaction: 4.24.24 I was notified by my bank of an attempt to charge my card $339.95 from wwwomensassociation.I attempted to reach them via phone but the message advised to email, which I have done. I received a response advising that they had spoken to me and that I had authorized a charge for $499 for a **************** Release (see email below). I have requested they send me the information for my account Director, when they spoke to me, and how I can remove my payment information from their system as this was a fraudulent transaction that I did not authorize. I have uploaded the email from my inquiry and my response. I would like to request a refund of my initial $199 paid for lifetime membership. Refund via check to my current address and proof my information removed from their systems completely as I do not wish to do business with them in the future.Business response
04/25/2024
Hello *** ***** - our Finance Team has refunded your membership as per your request. The refund will post back to your account in 2-4 business days. They have sent you an email as we confirming the same.Customer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is a complete fraud. They contacted me and when I 'interviewed' with them the woman didn't know anything about ************* which is where she purported to be, but I chalked it up to her just moving there. Little did I know that my intuition was spot on. They took my initial payment and then never followed up with their next steps to schedule a meeting and I realized that it had to be a true fraud. I have emailed them many times (they keep emailing me) and no one ever responds. I have tried to call the number listed and there is never a response. It is despicable that a company professing to support women, would do this. Now, several years later they continue to charge my account, erroneously. I will live without getting back the initial $395 (or similar sum, I don't recall exactly); I just want and need them to stop charging me once and for all. I am so frustrated and disgusted by these people. Please help!Business response
03/27/2024
Hello *** ******** - thank you for reaching out. You are not a member of our organization and we have not billed your account. You are likely a member of another professional organization/society/association.Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid for a lifetime membership December 11, 2023, for $299. On February 13, I was charged $299 again by them, and then again that day for $499. I got a fraud alert, and my card was canceled. I assumed it was someone hijacking my account. However, today is March 16, and yesterday my new card, replacing the one from the February charges by this company, was being charged at least $290 again. This was supposed to be a one-time charge of $299, not months of charges. I don't even want anything to do with this company anymore, and have emailed them, but so far just gotten a reply saying they aren't available. My membership number is *******.Business response
03/18/2024
Hello **************** thank you for reaching out and were sorry to hear about your concern. Ive checked in our system and it looks like our support team already provided a resolution to your inquiry. If you need any further support feel free to respond to the ticket via email.Customer response
03/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
**************************************************
Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company initially charged me a one time fee of $299 for a lifetime membership back in January, after spending some time looking into the company, which looked legitimate at the time. Each month since then they have attempted to charge my card without my authorization. I have cancelled my card and they still have attempted to charge my new one, which I have NOT provided my information for. I have reached out to request a cancellation of said membership with limited response and also asked for them to seize payment requests. It has become a nuisance, as it gets flagged as a fraudulent transaction every time and my card ends up getting suspended every month because of it and honestly, I think fraud is exactly what it isBusiness response
03/15/2024
Hello ****************** thank you for reaching out and were sorry to hear about your concern. Ive checked in our system and it looks like our support team already provided a resolution to your inquiry. If you need any further support feel free to respond to the ticket via email.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Two transactions Jan 15 2024 $99 one year enrollment Feb 28 2024 $499 unauthorized The benefits were never visible, the page doesn't work well, there is no women organization.theres a lot of similar complaints in *******Business response
03/05/2024
Hello ************************ thank you for reaching out and were sorry to hear about your concern. Per the BBBs complaint acceptance practices (********************************************************************************************************)it is customary to make a good faith attempt to contact us first to resolve any issue you may have. To date, we have not received any support request or inquiry from you regarding your concern.
**************** received a dispute from your card issuing bank earlier today in regards to your membership and Press Release purchases. Both have been refunded pre-emptively as of 12:00pm EST today. Your account has been refunded in full and we've cancelled your membership. Please contact our support team via email if you need any further assistance.
Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The Worldwide Women's Association charges my business card varying amounts within the same month. I had two charges for 665$ last month. I am having difficulty reaching them by phone for an explanation. I wish to discontinue business with them as I get no benefits/services from them.Customer response
04/01/2024
Better Business Bureau:
At this time, I have not been contacted by The Worldwide Womens Association regarding complaint ID ********.
Sincerely,
***********************************Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Worldwide Women's Association has been calling me and harassing me to join their organization. After reading that they have scammed thousands, I opted to not pursue membership. However, they continue to call from various local numbers and rudely pressure me to join. I have asked to be put on the do not call list, which they have agreed to, however I keep getting upwards of 20 calls a day. I have blocked the numbers that have called, however new numbers pop up everyday.Business response
02/28/2024
We have removed your application as per your request and placed you on our do not call list.Initial Complaint
02/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
After receiving what I thought was the membership association I applied for because I am 100% onboard with supporting other women in business, I was scammed. I received a call, answered the questions and then sent a follow up email along with the charge to my card. I had a bad feeling but put it to the side. I was told I would have a membership package within 3-5 business days. 3-5 business days passed with no response. I emailed them asking what is going on because I didn't hear anything. Nothing. I emailed them again and nothing. I then called them and nothing. I see they try to tell people it's not them but it is. It's them... ***************************************. I called my bank to dispute the charge because this is a complete scam. I want my money back. When I email, I receive this and NEVER get a response. Our business hours are Monday through Friday 9am 6pm EST. During this time, our support team is actively working to address member inquiries promptly.Rest assured that we value your time and aim to provide a quick response. While response times may vary depending on the complexity of the request, we strive to reply within 4 hours if contacted before 4pm EST (M-F), and within 1 business day for most other inquiries.Please know that your inquiry is important to us, and we're diligently working on it. Our experienced support team is dedicated to finding a quick resolution to your case.Business response
02/15/2024
Hello *** ***** thank you for reaching out and were sorry to hear about your concern. You contacted our support team on 2/14 and we cancelled and refunded your membership on the same day, as per your request. Please let us know if there's anything else we can help with.Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i was contacted by the World Wide Womens Association and their website and information looked well done, and seemed to have a large business base.However I have found 3 charges on the credit card that I did not authorize.I have emailed them twice with no response to ask for the invoices for these charges. They do not send receipts and there is no way to see your invoices on your profile.You cannot call them because they have a recording that says they only communicate via email. And if they do not respond which they haven't, then you get no where. I want a full refund for all the unauthorized charges and a receipt for anything they think is legitimate.I cannot upload supporting documents because I have no invoices.Business response
02/02/2024
Hello *** ************** thank you for reaching out and were sorry to hear about your concern. Per the BBBs complaint acceptance practices (********************************************************************************************************)it is customary to make a good faith attempt to contact us first to resolve any issue you may have. To date, we have not received any support request or inquiry from you regarding your concern. Our support team hours of operation are Monday through Friday 9am 6pm EST, Monday through Friday. We respond to most inquiries within a few hours if contacted during normal business hours before 4pm EST, and within 1 day if contacted after. We encourage you to please contact our team via email at ************************************* the meantime, to expedite a resolution, weve created a support ticket for you and a member of our team will be reaching out shortly. We look forward to serving your membership needs and resolving your complaint in an expedient and satisfactory manner.Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is not for the full amount of charges. They are as follows:
1 June 2023 I paid $199 for a lifetime membership, see attachment.
26 July 2023 Charge $499.95 no receipt, invoice or email This needs to be refunded, if I have a lifetime membership, what am I being charged for and where is the authorization?
26 Oct 2023 Charge $499.95 no receipt, invoice or email. You have stated you will refund this, however why is there a charge with no invoice, email or authorization, I thought I had a lifetime membership, so what were these last two charges for of $499.95
I apologize for going this route, but I sent you an email a week ago looking for invoices for these charges, you acknowledged receipt via auto reply and stated 1-2 business days to reply. I am upset about these charges and should not have to write more than one email to get this resolved.
I still need the charge from 26 July 2023 for $499.95 refunded
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**************
Business response
02/16/2024
Hello *** ******** - we have cancelled and refunded your **************** Release (July 2023) and your 2023/2024 Featured Member Listing (October 2023). Please allow 2-4 business days for the refunds to post back to your account.Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company called me and said that the fee to belong to their organization is $149 of a life time. I give them my card back in October of 2023. When I was checking my statement on 01/26/2024 I noticed that they charged me $499.95 without asking me or taking permission from me. They kept my card information which I had no idea. When I went to the reviews about the company I noticed that I was not the only person they did this too. This organization is fraud. I want my money back. I was charged $499.95 from bank a late fee of $30 and interest of $8Business response
01/29/2024
Hello **************** thank you for reaching out and were sorry to hear about your concern. Ive checked in our system and it looks like our support team already provided a resolution to your inquiry. If you need any further support feel free to respond to the ticket via email.
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Customer Complaints Summary
125 total complaints in the last 3 years.
114 complaints closed in the last 12 months.