Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I first raised this issue on July 16th of 2024. After multiple follow-ups with Patrick McMullan and their partners, they finally responded to me one month later, at which point they said the deletion would take "some months." Four months later, the images are still available on search engines. Patrick McMullan has been very slow to address this issue.   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  M *****
  
  
  
  
   
  

  Business Response

  Date: 12/16/2024

  Services Requested WERE completed. As indicated mentioned here, name and images were removed in August 14, 2024, but there is apparently misinterpretation, of the statement that it would take a few months.

  Web SEARCH ENGIINES can take months to clear once an image was indexed and cached and by continuing search of name, this prepopulates the results, causing the continuance.

  We do not control Search Sites, Search Engines, which can take some months to re-index their database and update their search results.

  We have already accommodated the request, of this image removal from websites, at an event taken May, 2018, (6) six years ago.

  We have provided the services, as per prior email request,via multiple staff, and responded as recently as November, 2024, regarding this.

  There are No Results displayed on our website, should you click Visit button on Search Engine results.

  As per recent emails,
  Date: Fri, Nov 15, 2024 at 4:15?PM
  To: M ******** <*************************>
  Hi *******,
  Unfortunately, once an image has been indexed and cached by XXXXXX,we cant directly control its availability in XXXXX search results.  In our experience, the cache will refresh itself at some stage after some months and this image will no longer display in an image search result.
  However, you can attempt to expedite this process yourself by following the steps outlined below and as indicated by XXXXXX on their support page:
  *********************************************************
  Remove a deleted image from search results
  After an image is removed from a website, it may still appear in search results for a little while.
  To remove these images from search results, follow these steps:
  1.           Search on ***************** for the image you want to find.
  2.           Select the image link by right clicking on the image thumbnail and choosing  Copy link address.
  Note: Different browsers may have different names for copying link location.
  3.           Go to the Remove outdated content page.
  4.           In the box next to "Request removal," paste the URL.
  5.           Click Request removal.
              If you see the message "We think the image or web page you're trying to remove hasn't been removed by the site owner," follow the steps on the screen to give us more information.
              If you see the message "This content is no longer live on the website," click Request removal.

  Business Response

  Date: 12/29/2024

  There are NO results of your name or image on our websites,as per screen shots attached.

  As Requested your name, ******* ********, and images were removed.

  As noted, WE DO NOT Provide Names or Images, nor do we Control Search Engines Results.

  Search Sites, Search Engines, can take months to re-index their database and update their search results.

  Search of your name on Search Engines, Do Not display any results to our company.

  Complaint should be directed to Search Engines.

  There is nothing more that we can do for you.

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
  
  Sincerely,
  
  **
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  And it appears that the issue in question has also been fully resolved.  So no further action is needed.  
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

  Business Response

  Date: 01/26/2024

  As per "Service Issues" complaint, we have repeatedly provided the services as per your email requests on multiple occasions, via multiple staff.  We are a small company. This takes time and is more involved than it appears. 
  Neither,  the image or your name is on our website, which results on our site are showing Search Results: 0 Images  as per attached.  You have also been copying this image, and emailing, photo is still showing up in ****** search.

  Once an image has been indexed and cached by ******* we cant directly control its availability in ****** search results. 

  WE have no control, nor do we provide information to any search sites. Please note that search sites, such as ******* can take some months to re-index their database and update their search results. You are sending  search engine results, ****** screen shot. 

  As per your original request "SUBJECT:Name removal request photo *******" your name was removed from image within 30 hours and email response to you in 32 hours, after having been online since 2015.
  Again we attempted to satisfy you by removing the image.

  
  Our website administrator emailed on January 4, ****, which had no response from you.
  ***** **** *** ** **** ** *******
  ******** *** ***** ******* *****
  *** *********************** **************************
  Hi ****,
  The image appears to be cached by ****** as it no longer appears on our site. Please follow the instructions below in order to request your image's removal from ******'s search results:
  following the steps outlined below and as indicated by ****** on their support page:
  *********************************************************
  Remove a deleted image from search results
  After an image is removed from a website, it may still appear in search results for a little while.
  To remove these images from search results, follow these steps:
  1.           Search on images.******.com for the image you want to find.
  2.           Select the image link by right clicking on the image thumbnail and choosing  Copy link address.
  Note: Different browsers may have different names for copying link location.
  3.           Go to the Remove outdated content page.
  4.           In the box next to "Request removal," paste the URL.
  5.           Click Request removal.
              If you see the message "We think the image or web page you're trying to remove hasn't been removed by the site owner," follow the steps on the screen to give us more information.
              If you see the message "This content is no longer live on the website," click Request removal.
  Once an image has been indexed and cached by ******* we cant directly control its availability in ****** search results. 
  Please let me know if there is anything else I can help you with.

  
  Editorial images depict real life events and are taken as the events are occurring.They are meant to be used for Editorial purposes
  PMC photographers always ask for permission at Editorial events before taking your photo. If a person declines our photographer's request for a photo, our photographer will politely comply. The understanding in having your photo taken by an event photography agency and giving your name to our photographer, suggests that the images will appear publicly. These types of images do not require model and/or property releases.